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Hacienda Cusin
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Reviewed March 9, 2019
Historic, Beautiful, Comfortable

Gorgeously beautiful and well maintained.  Actually, it was mostly a joy to spend three nights there, and we will agree with most of the positive reviews here.  Especially the landscaped grounds, unexpected llamas, and the super attentive and friendly staff.

Where they fell down was in the little things.  Wifi was annoyingly intermittent and even though we knew there was no television in the rooms the nearest place one could get some news was a long walk to the other end of the property.  

Worse was the complete failure of staff to honor the do not disturb sign duly hung on the outside of the door...several times, including one time (prior to deploying that tag) a chambermaid, without even knocking, insisted on entering in order to put hot water bottles under the bedcovers...she insisted, persisted and succeeded...even though one of us was already in bed!

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded May 23, 2019

Thank you for such appreciation of Cusin's complex property, especially for the attentive staff. The reward of a 'long walk' through landscaped gardens to is the unusual Monasterio.

A recent survey revealed that over 95% of our guests preferred not to have television in their guest room.

I apologize for such an interruption. The sincere chambermaid, new to her job and determined to fulfill her job description, has learned to recognize all door signs.

Regresa pronto!

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Reviewed March 6, 2019
A quirky and interesting place to stay, but don't stay in room 21!

We were put in in room 21, which is on its own immediately adjacent to the main road, and a short distance away from the main block of rooms around reception and the dining room & bar. The room was pleasant, but sleep was ruined around 6am by loud intermittent traffic noise from the road - buses taking workers from Otovalo to the nearby flower factories. When we complained the hotel (to its credit) moved us that day to a more centrally located room which was much quieter, and left us a free bowl of fruit in that room. Generally the experience was pretty good apart from intermittent availability of wifi and reliably hot water.

Room tip: Avoid rooms nearer the main road because of traffic noise
Date of stay: February 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
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nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded May 23, 2019

Cusin apologizes for such unusual inconveniences, especially in such a pleasant room. Thank you for crediting Reception's attempt to solve the situation and for appreciating Cusin's 'quirky' character.

I hope that you had time to explore Cusin's extensive gardens, especially the Monastery.

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Reviewed February 10, 2019 via mobile
A real treat!

We loved our short stay (2 nights) in this beautifully restored and decorated property. Although this type of accommodation is generally beyond our price range we couldn’t resist the chance to stay at such a beautiful place with so much history.
The people were very nice, and the lady at Reception was particularly helpful.
The food was a bit hit and miss but the breakfast was excellent and the ambiance in the dining room in front of an open fire can’t be beaten.
We enjoyed the gardens, games room and visiting the animals at the stables. Also exploring the monastery and visiting the market at Otavalo.
Loved the fire in our room and the hot water bottles!

Date of stay: February 2019
Trip type: Traveled with family
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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

La Familia de Cusin is inspired by your lack of resistance and your unexpected and sincere appreciation of the properties and the people who sustain it. Carpe diem defined!

Regresa pronto!

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Reviewed February 4, 2019 via mobile
Paradise!

This was our first stop on our first visit to Ecuador. From the moment we arrived, we were welcomed as family. Rooms are stately and decorated with stunning art and antiques. The hacienda is surrounded by sweeping mountain vistas and gardens galore. The restaurant features delightful local cuisine and farm to table vegetables. At night, turn in to the sounds of a crackling fireplace. By day, explore nearby Otavalo, Parque Condor, hiking for all abilities, and horseback rides with views of San Pablo del Lago and the volcanoes. Truly a gem and a slice of heaven; we were sad to leave! Highly recommend and hope to return to visit the lovely people!!

Date of stay: January 2019
Trip type: Traveled as a couple
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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

Thank you for such an appreciative review, especially 'stunning art and antiques', food and the surrounding area.

Fulfil your hope, and Cusin's, and return to an ever-changing 'paradise'

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Reviewed February 3, 2019 via mobile
Magical

Hacinda Cusin is a magical place. The cottage room we stayed in was charming and the entire inn was filled with antiques, picturesque gardens and the warmth you might imagine from a 400 year old inn. The food was delicous and the staff attentive and warm. If yoi go to Otavalo- this is where you want to stay.

Date of stay: February 2019
Trip type: Traveled as a couple
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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

'Magical' and 'this is where you want to stay'!

Thank you for such an appreciative review - so inspiring for La Familia de Cusin. Regresa pronto!

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