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All reviews hot water bottles dining room the owner public rooms basketball court secret door otavalo market san pablo galapagos cruise roaring fire ping pong the main house horseback riding beautiful grounds vegetable garden common areas high altitude
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Reviewed March 6, 2019

We were put in in room 21, which is on its own immediately adjacent to the main road, and a short distance away from the main block of rooms around reception and the dining room & bar. The room was pleasant, but sleep was ruined around 6am by loud intermittent traffic noise from the road - buses taking workers from Otovalo to the nearby flower factories. When we complained the hotel (to its credit) moved us that day to a more centrally located room which was much quieter, and left us a free bowl of fruit in that room. Generally the experience was pretty good apart from intermittent availability of wifi and reliably hot water.

Room tip: Avoid rooms nearer the main road because of traffic noise
Date of stay: February 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank RMH088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded May 23, 2019

Cusin apologizes for such unusual inconveniences, especially in such a pleasant room. Thank you for crediting Reception's attempt to solve the situation and for appreciating Cusin's 'quirky' character.

I hope that you had time to explore Cusin's extensive gardens, especially the Monastery.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2019 via mobile

We loved our short stay (2 nights) in this beautifully restored and decorated property. Although this type of accommodation is generally beyond our price range we couldn’t resist the chance to stay at such a beautiful place with so much history.
The people were very nice, and the lady at Reception was particularly helpful.
The food was a bit hit and miss but the breakfast was excellent and the ambiance in the dining room in front of an open fire can’t be beaten.
We enjoyed the gardens, games room and visiting the animals at the stables. Also exploring the monastery and visiting the market at Otavalo.
Loved the fire in our room and the hot water bottles!

Date of stay: February 2019
Trip type: Traveled with family
Thank tamaraw345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

La Familia de Cusin is inspired by your lack of resistance and your unexpected and sincere appreciation of the properties and the people who sustain it. Carpe diem defined!

Regresa pronto!

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Reviewed February 4, 2019 via mobile

This was our first stop on our first visit to Ecuador. From the moment we arrived, we were welcomed as family. Rooms are stately and decorated with stunning art and antiques. The hacienda is surrounded by sweeping mountain vistas and gardens galore. The restaurant features delightful local cuisine and farm to table vegetables. At night, turn in to the sounds of a crackling fireplace. By day, explore nearby Otavalo, Parque Condor, hiking for all abilities, and horseback rides with views of San Pablo del Lago and the volcanoes. Truly a gem and a slice of heaven; we were sad to leave! Highly recommend and hope to return to visit the lovely people!!

Date of stay: January 2019
Trip type: Traveled as a couple
Thank hillsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

Thank you for such an appreciative review, especially 'stunning art and antiques', food and the surrounding area.

Fulfil your hope, and Cusin's, and return to an ever-changing 'paradise'

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Reviewed February 3, 2019 via mobile

Hacinda Cusin is a magical place. The cottage room we stayed in was charming and the entire inn was filled with antiques, picturesque gardens and the warmth you might imagine from a 400 year old inn. The food was delicous and the staff attentive and warm. If yoi go to Otavalo- this is where you want to stay.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

'Magical' and 'this is where you want to stay'!

Thank you for such an appreciative review - so inspiring for La Familia de Cusin. Regresa pronto!

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Reviewed January 16, 2019

My husband and I stayed in one of the guest cottages on the Monastery side of Hacienda Cusin for two weeks. It was heaven on earth! To walk thru the gardens of both the Monastery and the Hacienda was a meditation of green delight. Impeccably maintained, this handsome 400-year old Hacienda has retained its original historic charm and allure. Fireplaces in every room (instead of large screen TV's. The service and cuisine in the dining room were excellent. I would highly recommend staying here for at least one week - as there is a lot to see and do in the Otavalo area!

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 2, 2019

'Heaven on earth'! What an inspiration your review is!

Thank you for such words, evidence of your exploring and appreciating the complexities of not only Hacienda Cusin but of El Monasterio, its staff, gardens, art, cuisine and environment.

Regresa pronto!

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