We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Otavalo
Post
Inbox
Search
Nearby Hotels
Reviews (635)
Filter reviews
635 results
Traveler rating
468
114
35
11
7
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
468
114
35
11
7
Show reviews that mention
All reviews hot water bottles dining room the owner public rooms basketball court secret door otavalo market san pablo galapagos cruise roaring fire ping pong the main house horseback riding beautiful grounds vegetable garden common areas high altitude
Selected filters
Filter
Updating list...
26 - 31 of 635 reviews
Reviewed January 5, 2019

We arrived at Hacienda Cusin late at night to find it dark and quiet except for our warmly lit family suite with roaring fires awaiting us in both bedrooms and hot water bottles at the foot of each bed. The next morning we awoke to the true beauty of the place. Fresh, fragrant air from the extensive garden, the beautiful main house with its welcoming dining room staff and delicious fresh food procured from the vast onsite vegetable and fruit gardens.

Valeria and Daniella at reception were a wonder. They helped us organize our group of 10 before we arrived and throughout our stay. We took several excursions: to the Condor Park and Otavalo, we rode the well-kept horses at the on-site stables, and explored the monastery and local area on foot. Valeria even organized for a fire to be lit and coffee to be served in the cozy bar area so our large group could celebrate Christmas morning where Santa had left our gifts. It was perfect.

We were also lucky enough to be there at the same time as Nick and Barbara Millhouse, the owners. Nick acts as host, he was gracious and helpful and very entertaining, He has wonderful stories of about how he developed this property over the past 25 years. We applaud the results and we will be back.

Room tip: We loved our family suite, rooms 12 & 13.
Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank newmfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded February 20, 2019

WHAT a first paragraph, in particular! And the last sentence! Regresa pronto!

And thank you for mentioning staff by name, they certainly appreciated it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2019

My extended family group of 10, ages 9 -60, spent five nights here over Christmas. If you arrive at Quito airport at midnight, as we did, and then drive north, you will be greeted by fragrant flowering plants in the cobbled courtyard, an eager staff, blazing fireplaces and hot water bottles warming your beds. This is the most charmingly idiosyncratic hotel, reflecting the good taste and humor of its owner who has dedicated himself to restoring the hacienda and gardens over the past thirty years. The buildings are rich with paintings, textiles, traditional furnishings and creative touches. We horseback rode, took some beautiful walks in the countryside, visited Otavalo market (twice) and the Condor Park, but one of the pleasures of the hacienda is the absence of touring pressure: the adults in our group enjoyed reading in the gardens or on the porches and hanging out together in front of the fire while the kids ran around freely, played board games and squash. With only two exceptions, we ate all our meals at the hacienda where many of the fresh ingredients are supplied by the large vegetable garden. We had a wonderful Christmas Eve Feast in the brightly muraled monastery building, complete with the largest buche de noel you have ever seen. All of our outside reservations and transportation were arranged by the reception office as well as special requests like the private Christmas morning we celebrated in front of a fire in the bar room. Of our five bedrooms rooms, three were really lovely (two were part of a suite that included a large ante-room and three fireplaces total) and two are on the renovation list. We discovered a favorite local wine but suggested that the coffee needed an upgrade. It all added up to a very special experience for our family that we would be happy to repeat.

Date of stay: December 2018
Thank rshw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded February 20, 2019

Thank you for such a lyrical, detailed, appreciative and helpful review! You certainly explored this complex property.

Staff, in particular, will be freshly charged by your glorious comments. Regresa pronto!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

Our stay at Hacienda Cusin in Dec. 2018 was superb. The service was excellent, every attention paid to detail. The food delicious and well prepared. I loved that we could dine in the beautiful dining room, with a roaring fire in the fireplace and have the option to order a sandwich or a small plate, and not just a full meal. Our fire was lit in our room every evening, warm and cozy and such a lovely touch. The front desk staff always helpful and they arranged very quickly for us to have a driver to the hiking areas we wished to visit. the grounds are amazing like an English garden... I would stay her again!

Date of stay: December 2018
Thank griffincat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded February 20, 2019

Thank you for such appreciative and informative comments, especially for the helpful staff.

Please inform your friends, and return soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

Had the weather been warmer, I am sure that we would have had a more pleasant tay here. It is a beautiful old property, adjoining an old monastery, with beautiful grounds. Although there has been a hacienda here since 1602, the buildings date from the 19th century. The location is somewhat spoilt by it being adjacent to large plastic greenhouses, which are used to grow roses. The reception area is in a small building, separate from the main buildings. We were shown to our room, which was in the main building, accessible via an open passage on the first floor. The room was pleasant enough and very tranquil. Unfortunately, it was a struggle keeping warm, except in front of the fires downstairs. This meant that sleeping was not very comfortable because the bedding was so heavy; good duvets would be preferable. We ate dinner and breakfast at the restaurant and found the food to be good but not special. There was a decent selection of wine and beer. Our stay was peaceful but there were few guests, so I don't know how tranquil it would be during busier periods. The staff were generally pleasant and helpful, some more than others.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded February 20, 2019

Thank you for such appreciative comments!

We are so sorry that you felt the unusually cold weather. Did you turn on your guest-room electric radiator early, about 4 p.m., and request a hot-water bottle, or request a different room (with a fireplace)?

Did you visit the nearby rose plantation, one of the finest in the Andes?

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

Our family of 4 stayed here over the Christmas holiday and it was fantastic. Gardens and property were beautiful, rooms were lovely and well appointed with locally made furniture and blankets, and staff was extremely welcoming and helpful. Hacienda Cusin is a don't miss place to visit if you're near Otavalo. It's only a 15 minute taxi to the famous market. While there is plenty to do in the area, you'll be hard pressed to leave the beautiful grounds and charming inn.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank PatriciaK3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicholas c, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded February 20, 2019

WHAT glorious appreciation for La Familia de Cusin to have. Thank you for such words!
Please inform your friends.
Regresa pronto!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews