We were in one of the rooms in the garden, away from the main house. Our room had a fireplace which was lit every night, although it was not really very cold. The room was decorated with beautiful local and antique art. The gardens are lovely and spacious. The rate included breakfast, and we also had dinner twice in the dining room. The full meal seemed rather pricey, compared to the local restaurants, but since it is a $15 cab ride to get into town, it works out about the same. The bar rates are very reasonable for wine and beer. The front office was great about arranging for excursions and transfers. There is wi-fi in the common areas, but not in the rooms.

My husband and I loved our 3 night stay at Hacienda Cusin; it's a quiet retreat in a beautiful mountain setting surrounded by lovely extensive gardens, wonderful art throughout, very nice staff and good food. We were fortunate enough to meet Nik, who is the owner and a most congenial host; he is very quick to share stories about the history of his lovely property and the surrounding area near Otavalo. We were there for Valentine's Day, and there was a special treat waiting for us at dinner.....the dining room was romantically decorated with pretty roses, candlelight and gifts of candy for all the guests. We were serenaded by Ramiro, one of the excellent waiters, who is a gifted singer and guitarist. A wonderful, thoughtful celebration all around.
If you are interested in hiring a guide, and we recommend that you do, ask for Christian....he speaks perfect English, is very willing to take you around the area and see the sights, and since he is a local, he is happy to share his knowledge of the old and new in this part of Ecuador.

We stayed 3 nights. The gardens are wonderful with humming birds galore. We had a bungalow in the garden which was very cute. The rooms do get chilly in the evening but the hotel provide wood-burning fires in rooms and hot water bottles in bed so it wasn't an issue. The lounges were spacious and again the fires made them cosy. The staff were very helpful. The food was simple and tasty and portion size about right. The reception desk can organise guides if needed though the leaflets etc could have been more plentiful and informative, but we got by. Well located for exploring Andean life.