We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Otavalo
Post
Inbox
Search
Nearby Hotels
Reviews (646)
Filter reviews
646 results
Traveler rating
478
114
36
11
7
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
478
114
36
11
7
Show reviews that mention
All reviews hot water bottles dining room public rooms the owner basketball court san pablo otavalo market ping pong horseback riding the main house roaring fire beautiful grounds vegetable garden common areas extensive gardens galapagos cruise high altitude
Selected filters
Filter
Updating list...
163 - 168 of 646 reviews
Reviewed February 6, 2016

What a fantastic find this place was. It was included as part of our tour and we had wished that we had more than one night there. My friend and I got the Gardener's Cottage to stay in which was separate from the main building. We had a cute room with a sitting room with huge windows that looked over the beautiful grounds. A nice modern bathroom and we also had a fireplace. While we were out having dinner in the fantastic restaurant on the grounds, the staff came in and lit the fire and when we came back to the room they came with hot water bottles for our beds. It was cold so we really appreciated them. The main building itself has a beautiful lounge area with a roaring fire where you can sit and have a glass of wine before dinner. The dining room has a fire going as well and we had a excellent dinner there as well as a very good breakfast the next morning. We were sad to leave the Hacienda Cusin and would recommend at least a 2 or 3 night stay.

Room tip: As for the Gardeners Cottage
Date of stay: November 2015
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank gayle6769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 24, 2016

Thank you so much for your, warm detailed and appreciative review. A inspiration to us all.

It is clear that you HAVE to return! Regresa pronto!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2016

I am 8 years old. My parents have taken me to over 30 countries. By my estimation, I have stayed in six trillion hotels. People, listen up: Hacienda Cusin is the Real Deal. Hacienda Cusin is my favorite place in Ecuador and the entire Southern Hemisphere. There is a monastery with a secret trap door and 5 gardens. They grow cacti, flowers, fruits and vegetables. You can play in the gardens without your parents. There are alpacas. There is a dog with a waggy tail. They make great fresh pineapple juice for you here. There are farm animals. The desert is great. You don't have to eat the guinea pig. There is a pool table and ping pong, and you can never get enough of those games. The owner is Nic and he actually listens to kids. My parents drank a lot of sangria, and this made them more willing to play pool, and more fun, too.

Room tip: All of the rooms are spectacular!
Date of stay: December 2015
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank DotingDaughter4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 24, 2016

Your review is one of my favorites! Thank you for taking such time to describe the enjoyment of your stay with La Familia de Cusin and its many animals.

I'm so glad that you explored and found the 'secret door', made friends with the animals and persuaded your parents to join in!

Nic sends his very best regards.

Regresa pronto!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2016 via mobile

Now don't get me wrong - we had a very pleasant 2-night stay here, and it is a very nice hotel. But our agent (and this site) had given us very high expectations, and they weren't really met.

It is an old farmhouse with extensive outbuildings and a monastery next door, and all the buildings are pretty with whitewashed walls and lots of flowers. Inside, the decor is a bit eccentric with a big emphasis on Spanish and local religious art, objects and even vestments. It's a bit like visiting one of those slightly dusty antique shops in a back street of Quito.

Our room was in fact a cottage at the far end of the gardens accessed by a long rough-cobbled path. Things got off to a bad start when the very offhand receptionist gave us the briefest of welcomes, showed us into the main courtyard, handed us the key and waved us in the general direction of the garden. We were left to lug very heavy luggage a long way over the cobbles before we finally found the room.

It turned out to be a lovely secluded location and we liked it very much. Indeed the gardens are the real attraction of this place - they are very extensive, and fascinating for anyone interested in gardening or plants.

The restaurant was another matter. We were routinely ignored on arrival, and then frequently asked to sit in another part of the building (and in one instance share a table) because much of the space was reserved. It was reserved for tour groups, for whom this is clearly a regular stop. I don't think this is great in a small restaurant and the noise levels were intrusive at times. The staff were hardworking and food came quickly, but the standard was mixed to say the least. There is very little choice on the menu, if you could call it that! We had a meal at nearby Hacienda Pinsaqui and it was a LOT better.

So a mixed experience, in all. It gave a strong impression of aiming at a budget-conscious, shabby-chic loving traveller, but I don't think it's prices match that market.

Date of stay: January 2016
Trip type: Traveled as a couple
2  Thank SirCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 24, 2016

Thank you for taking such time to write a detailed review. It was indeed unfortunate that the very busy Receptionist seemed off-hand. I am sure that had you requested assistance with your luggage, a porter would have been called to assist. I'm so glad that you enjoyed the gardens and your Garden Cottage.

The Hacienda and Monastery décor reflects the Spanish, Moorish and indigenous history and catholic religion of Ecuador.

Hacienda Cusin dining is an unpretentious 'family' moment, an Ecuadorian tradition involving all family members, described in tabletop information. The four-page 'family' menu, beginning with meal-of-the-day, includes considerable choice and an opportunity to order food not in the menu. During a busy season in particular, it is advisable to reserve a table (for two, or in a private dining area), in advance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2016

Our time in Hacienda Cusin was so relaxing and pleasurable as we had hoped since we started planning our trip to Ecuador. The rooms, gardens are tastefully decorated keeping the old hacienda style, however all these beauties do not compare to the great experience we had the New Year's Eve with the program that the hacienda organized for us. Live music, traditional dancing, cocktails and snacks served amidst the beautiful gardens romantically lit with candles. Then a special dinner at the Monastery, tables were decorated with simple but beautiful flower arrangements and candles, fireworks later, a ballroom decorated with many balloons, lights and festive decoration on all sides. It is clear that each activity was planned and organized with attention to the smallest detail. Nothing is coincidence and it shows that the organization of your celebration could not be in better hands. The staff told us that Valeria, front desk manager, devised the concept of the party and was in charge of the organization and development of the celebration. Everything was perfect. Congratulations, great job. Thanks for making us feel special. We recommend visiting the hacienda and enjoy this wonderful organization. Thanks Valeria and staff for a memorable night

Date of stay: December 2015
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Dominic B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded March 24, 2016

Thank you so much for such a detailed and appreciative review. La Familia de Cusin were thrilled and inspired by your words. It was, indeed, a very special time. Regresa pronto!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2016

Close to the lake San Pablo and to the Otavalo centre, where you have a good fair of Ecuadorian handcraft works, the hacienda Cuzin offered me an unique chance of sampling good food , art works , artistic presentations combined with very good instalations , rooms, impressive dining halls and the dedication of employees of which I must appoint Pablo Fernandez as the local symbol of courtesy, sympathy
This all happened during our New Year's Eve stay , which was expensive but guess music, fireworks, and music shows justify

Room tip: Outside the season or excluding festive days , I suggest you pick up the Monastery
Date of stay: December 2015
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank norbafreund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded February 4, 2016

Your very appreciative and understanding review was so good to have. Thank you for taking such time to compose it. Pablo is a cornerstone of Cusin's ambience, utterly thrilled to see his name. Thank you making Pablo's week.

Yes, to present such a complex New Year entertainment, in a remote Andean setting, is indeed, expensive to arrange. I am so glad that you enjoyed the show! Regresa pronto!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews