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“Warm welcome”
Review of Hacienda Pinsaqui

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Hacienda Pinsaqui
Ranked #4 of 14 Hotels in Otavalo
Certificate of Excellence
Oxted, United Kingdom
Level Contributor
114 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Warm welcome”
Reviewed February 2, 2012

Very friendly service and a very warm welcome including a fun welcome drinks party in the 'Cave'. Dont expect full on luxury but the rooms are full of character and we loved the open fire in our room. Very impressive grounds. Food was ok without being memorable. We found wifi tv room very useful. Overall service was really excellent with nothing being too much trouble. Hot water bottles were brilliant

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmy55bellies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Zurich, Switzerland
Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 1, 2012

After a recent stay at Hacienda Zuleta (see other review), we were looking for a more reasonably priced option since we travelled with our two young kids.
Hacienda Pinsaqui is a beautiful old Landhouse / Farm, quite well kept and with lots of charm.
As a family, we ejoied the spacious room that came with a nice fire place (lit at night) as well as the nice bathtub.
Breakfast is served in a room with a huge fire place and was pleasant. The buffet is not very extensive, but what is served is good (fruit, bread, yoghurts).
The Hacienda counts with an excellent restaurant, in fact one of the better ones we've come across in Ecuador, that serves a nice variety of food in a very nice setting.
There are horses and our kids enjoyed riding in the gardens of the Hacienda. Other guests told us, they were very satisfied with a horse back tour they did from the hotel. Nearby the Hotel, there are many nice things to do, such as hiking around a laguna, visiting the market of Otavalo or hiking one of the nearby vulcanos.
All in all a very pleasant place to stay

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pascal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 25, 2012

We stayed at this hotel for 3 nights in Jan., 2012.
Plusses;The grounds are incredible, as beautiful as any I have ever seen in 30 countries and 30+ years of international travel. The hotel itself is old and historic, charming, unique. The horses in the stabvle on the grounds area vision of beauty.
Minuses; Restaurant was grossly over priced and very unimpressive food. Either lower prices or get serious about creating a real restaurant worth of these prices. Rooms are charming but can be cold and draftly (it's a 300+ year old hotel reemember). Aside from horseback riding and walking the lovely ground, nothint to do. An outdoor hot tub or jacuzzi and fire pit with comfortable outdoor furniture in those wonderful grounds would have made all the difference and made the place a memorable experience. For some rooms, you have to either walk through the kitchen or around the entire building (not pleasant if it's cold or raining) to get from the front to your room. Most of the staff was very friendly and helpful but one new assistant manager yelled at us for trying to walk through the kitchen on a rainy night (after showing us to our rooms through the kitchen on our arrival!). Perhaps just had a bad night.

Overall, for the high (for Ecuador) prices you pay here, it's not really worth it., Better to stop by for a coffee and walk the wonderful grounds than to stay here. Not bad in the least, but with some minor improvments as above would be really special!

Room Tip: stayt away from rooms in back or behind the kitchen!
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TravelandAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 17, 2012

We spent a night here while traveling up north.

It was perfect. We were fortunate enough to have Room 1 all to ourselves - the room where Simon Bolivar would stay when passing through.

It was full of charm and comfort of another era. The room is a bit cool so pack warm pajamas, but they make up for it with a space heater and even boiled water bags (?) placed in between the sheets during turndown service. A welcome treat indeed.

The restaurant was friendly, good service with some of the better fare found in all of Ecuador -especially the soups. We loved the canzelo sipping by the fire with fresh empanadas during the happy hour, preceded by walking around the gorgeous grounds.

The only thing we regret is not carving time out to go on a trail by horseback. The horses there are beautiful!

There is a PC for internet access if you must use during your stay as well.

Seriously, a must stay with good service in a place with history and good info. Yes, its a bit rustic and cool at night, but all a part of its charm.

Room Tip: There are a few new rooms that looked excellent or try for Suite 1 - Simon Bolivar's room.
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank sambieni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 24, 2011

Certainly oozing with character and charm and not a little beauty in its lovely setting and surroundings.

Somehow just falls short of converting the fantastic opportunity all this uniqueness offers into an experience to be remembered with complete positivity.

The setting is lovely and the gardens pretty, although not as beautiful as other haciendas we visited in the area. The place has a shabby charm, but just feels a bit like it's in need of a bit of a tasteful overhaul to be regarded as a luxurious experience. The idea of having your fire lit as you dine is wonderful, but when it's gone out by the time you get to bed and you can't get it relit even when asking, you wish they didn't bother as you cuddle your hot water bottle and feel cold!

Warm bath one day, tepid the next. Lovely soft croissants one morning, hard as rocks the next. Food generally was ok but unexceptional. Wine was highest price I've found for equivalent Castello del Diablo so far in Ecuador.

With a bit of money spending on this place, it could be truly wonderful, but for now I'd look elsewhere in the area.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emben10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehovot, Israel
Level Contributor
196 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed December 22, 2011

We stayed here for three nights with our tour group. Our cabin was far from the main building, and was accessed by walking down an uncovered, poorly-lit, cobblestone path, which was puddley and slippery when it rained (which it did). We had trouble locking and opening the door with our old-fashioned key, and we left it open much of the time. (There were no safes in the cabin, but the manager assured us that the entire hacienda was safe;) The room was L-shaped and large, but had little furniture and very poor lighting. Storage space for our belongings was minimal and the small closet contained only three wire hangers. There was no comfortable place to sit other than the bed. Nightime temperatures in Otavalo are quite cool, and the heating provided was inadequate. There was a tiny electric heater on a short cord and a wood-burning stove, which was lit every evening. The staff also put hot water bottles in the beds. None of this helped in the middle of the night or early in the morning when one needed to use the frigid bathroom, which had no source of heat. Early morning light entered, as there were no room-darkening shades, so, if you make the mstake of staying here, be sure to bring eyeshades.

Speaking of the bathroom, the shower curtain was much too short, and almost the entire bathroom floor got wet when we showered.

On the positive side, the gardens are lovely, and the staff is friendly and helpful. Our group had special dietary requirements, and they were catered to..

Room Tip: Get a room near the main building to lessen your chances of tripping on the cobblestone paths.
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  • Stayed December 2011, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coffeemavenswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aptos, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 2, 2011

We were greeted by Marcelo Morillo the General Manager of the Hacienda who showed us around and took us to our room. The room is very beautiful with a high ceiling and tastefully decorated. Quickly I noticed that the room did not have a television and Marcelo was informing us that WiFi access was only available in the reception area. We were here to enjoy the early life of Ecuardans by being guests of the Hacienda. Marcelo wanted his guests to be reminiscent of times gone by like the early nineteenth century.
A fire was started in our room and soon we were warm and toasty. We headed to the Hacienda Restaurant for lunch but instead of walking through the buildings we walked through the gardens. The beauty of the Hacienda is accented by the peaceful sound of silence. The Hacienda is set back from the main road so it is very difficult to hear the sounds of anything other than nature. The trees were very majestic, with plants and flowers used both to accent and define paths. Off to one side of the gardens is a pond with a small old wooden bridge to aid you should you choose to cross the pond. Sprinkled in the garden are these cute small tables and chairs made from the trunks of trees.

Room Tip: Inform Marcelo Morillo the manager why you are visiting and he will assign you a room to meet your n...
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Pinsaqui

Property: Hacienda Pinsaqui
Address: Hwy 35 - Panamericana Norte km. 5, Otavalo 100450, Ecuador
Location: Ecuador > Imbabura Province > Otavalo
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 14 Hotels in Otavalo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hacienda Pinsaqui 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hacienda Pinsaqui Otavalo
Hacienda Pinsaqui Hotel Otavalo

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