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“A very good stopover, quiet, clean & great customer service.” 5 of 5 bubbles
Review of Hotel Palace Guayaquil

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Hotel Palace Guayaquil
Ranked #5 of 59 Hotels in Guayaquil
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A very good stopover, quiet, clean & great customer service.”
5 of 5 bubbles Reviewed May 1, 2014 via mobile

We stayed overnight following a Galapagos trip & found this was just what we wanted. A quiet clean & freindly place to stay before our onward journeys. The evening menu was a little short of vegetarian options, but that is not at all unusual in this area.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Joy_T64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, May 2, 2014
Dear Guest:

Thank you for choosing us for your stopover to Galápagos Islands. We are happy to read that we were just what you wanted!

Thanks for suggesting that increases the vegetarian options on the menu, this helps us to provide better experiences for our guests. Rest assured that we will.

Looking forward to your next visit!

Best Regards,


Lorena Garay C
Hotel Palace Guayaquil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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628 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

I stayed a couple of nights at this hotel, very nice clean place, very friendly and helpful staff.
Rooms are big, bathroom is clean, I would stay here again next time I'm in Guayaquil.
I stayed here while on my way to the Galapagos, it was very easy to make a reservation and they held a room for me and my wife on our way back from Galapagos.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Miguel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, May 2, 2014
Dear Guest:

Thank you for taking your time to share your good experience at Hotel Palace Guayaquil.

Cleanliness is the top priority of our housekeeping department, and is satisfactory when our guests mention it.

We wish your trip to the Galapagos has been satisfactory and we love being part of it. We hope you decide to visit Ecuador again and come to Hotel Palace.

Best Regards,

Lorena Garay C
Hotel Palace Guayaquil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

Once we felt the bed at Hotel Palace, we agreed to never leave. Our final night in Ecuador was booked here. After two weeks traveling the country, we were beat. We were also sunburnt and mosquito bitten. I suspected we'd want a nice place to rest our weary bodies and I was right. Money well spent. The bed and pillows were fit for royalty; they were so soft. The room was spacious and clean. The bathroom had a tub/shower combination, toilet and bidet. Location was great, easy walk to nearby attractions. Parking was around the corner. Breakfast offered a nice spread of fresh fruit and juices, meats, cheese and pastries. They will also prepare pancakes and omelets fresh from the kitchen. The staff was very accommodating.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Juhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, May 2, 2014
Dear Guest:

Thank you very much for your kind Comments and for highlighting our services and facilities.

An Ecuador trip involves beaches, hiking and lots of physical activity so that´s why we recognize the importance of great bedding that offers restful sleep to our guest and, as a complement, a good breakfast the next morning. We were happy to read that you enjoyed this!

Please come back soon Hotel Palace is your home in Guayaquil.

Best Regards,


Lorena Garay C.
Hotel Palace Guayaquil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuenca, Ecuador
Level Contributor
101 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

I would give this hotel 4.5 stars if I could. The location in downtown Quayaquil allowed us to park our car in their secure, free parking lot and everything we wanted to see was within a few blocks. The hotel staff was very helpful and the breakfast good. The rooms, while comfortable and clean. were basically "standard" in terms of size and furbishings, No complaints, but nothing that stood out. The hotel's restaurant,, while quite good, was slightly on the pricey side. On the other hand, there are numerous nearby options. This is a solid choice in the intermediate price range and we'll probably return.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brenlang_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, May 2, 2014
Dear Guest:

Thank you for sharing your good experience at Hotel Palace.

The objective opinions help the other passengers to make a good decision when choosing a hotel. That's why we love it when our guests collaborate with their views and help potential guest to get the experience they are looking for.

Rest assure that the restaurante prices will be analized beacause being a Great Value for our guests is part of our vision.


Hoping that your possible return becomes a fact soon!

Best Regards,

Lorena Garay C.
Hotel Palace Guayaquil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englewood Cliffs, New Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

Our family had a lovely stay both on the way to the Galapagos and on the way home. The front desk was very helpful and friendly. They served us a beautiful breakfast, and when we had an early flight on the way home, they accommodated us with a breakfast-to-go! They also provided us with a map and walking directions to the nearby Iguana Park, and a decent restaurant. The room was spacious, clean and attractive, and my kids felt very comfortable. Excellent pillows too!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Foodiemama82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, April 24, 2014
Dear Guest:

Thanks for sharing your experience at Hotel Palace.

We love the family stays! We share the responsibility with the family travel planner to ensure that all the members have a good time.

We hope you enjoyed your visit to the Galapagos islands and we will be waiting to have the opportunity to serve you and your family again.

Best Regards,

Lorena Garay C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

I found a great hotel very close to Parque Iguanas and a short walk to the Malecon. This is a first class hotel and very modern. Only steps from 9th of October street. Impressive room and clean. I enjoyed the restaurant and the service was great. The desk clerks were very nice and spoke English although I didn't need it too much. And they called a taxi for me to catch a very early fight.

Room Tip: The hotel is on a quiet street so my street facing room was quiet.
See more room tips
  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MadMonk7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, April 24, 2014
Dear Guest:

We're glad you found us and have been a pleasant surprise for your trip in Ecuador.

Good to know that we met your expectations and appreciate you sharing your good experience at Hotel Palace.

Please come back soon to Guayaquil, we will be waiting for you!

Best Regards,

Lorena Garay de Bianchini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brooklyn
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

Stayed one night in this hotel en route from the Galapagos to New York. It was clean, comfortable, good food, wonderful helpful staff. I had a problem with a purchase at the department store across the street and someone from the hotel came with me to try and sort it out. They also recommended a terrific beauty salon across the street where I had an excellent manicure and pedicure for (wait for it) $13 US total plus tip. Even though I couldn't speak Spanish all was accomplished and I was very satisfied. The dinner menu was extensive and well prepared and served. A complimentary drink was included - a fun concoction of rum and pineapple juice and grenadine. The prices were more than reasonable. Breakfast was included - the usual plus you could special order eggs, omelettes, french toast or pancakes. Beds were very comfortable and they also had a pillow menu. I really liked this hotel and have no problem recommending it to anyone.

Room Tip: We had what would be considered the worst location -- by the elevator and facing onto the street. N...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank printsmaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Director Comercial at Hotel Palace Guayaquil, responded to this review, April 24, 2014
Dear Guest:

Thank you a lot for sharing your stay at Hotel Palace Guayaquil.

What you have expressed in your comment is exactly what we want to communicate to our future guests to encourage them to choose Hotel Palace.

We are pleased to have had the opportunity to serve you and hope to receive your next visit soon!

Best Regards,

Lorena Garay C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palace Guayaquil

Property: Hotel Palace Guayaquil
Address: Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 59 Hotels in Guayaquil
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Palace Guayaquil 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
A landmark seven story hotel situated in the heart of the Guayaquil city center, Hotel Palace Guayaquil is considered to be one of the most traditional and well known hotels in town. Its ideal location is within easy walking distance to the city’s main attractions, financial and shopping areas. The hotel offers ninety five spacious, comfortable and charming guestrooms, all fully carpeted with high ceilings, individually controlled air conditioning, black out draperies, three telephones, including one in the bathroom with international direct dial... ... more   less 
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