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Reviews (168)
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All reviewspretty hotelliving roomhighly recommend this hotelneighborhoodaguilarparqueweddinggalapagos
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85 - 90 of 168 reviews
Reviewed December 15, 2009

After researching and reviewing this hotel on the internet we were really looking forward to a comfortable and stylish boutique hotel. Upon arrival this is what we found:

Location
Close to the airport (around 10 mins by taxi)
Fairly close to the city (around 10/15 mins by taxi)
Hotel is like a private home in the middle of a guarded housing complex

Entrance (from street)
Not exactly clear where it is - we drove past it twice

Entrance (inside) and communal areas
The hotel has been decorated with many unusual things so it's quite interesting to browse around

Staff
The Manager is an exceptionally pleasant and helpful man
All other staff appear friendly and helpful

Bedroom
Shocking - cracks in all the walls and skirting boards missing from one side of the wall - felt extremely tatty
Bathroom door was warped and did not open fully without force
Bathroom was not clean in many places
Net curtains were not clean

Disturbance
We were woken up at around 02.00 by a huge air conditioning unit that was right outside our room...we asked the porter to switch it off but then another unit was activated...which apparently would be switched off after 03.00!

Food
Breakfast was simply served to us, without any choice, and without any knowledge of what we were going to get. Most of mine had to be sent back as I have certain dietary requirements... Also most of it was heated up in a microwave!

We booked in for 3 nights but as this place was such a disaster - from start to finish - we checked out after one long night! So bitterly disappointed - but the hotel has a lot of work to do in order to improve. We did discuss all things with the Manager (what a great guy) and he took all comments on board.....let's hope that he actions them as this place really could be very nice! Good luck!

  • Stayed: December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank KatharineJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2008

I stayed at this beautiful hostel for 3 nights. Everything about this place was great! I am really grateful for the wonderful service provided by the nice staff there. They know how to make you feel at home and comfortable. The food was great also! They picked me up at the airport even when the arrival time was way beyond normal hour for a minimal charge, which was really helpful!! They also have a beautiful tropical garden where you can totally relax!

  • Stayed: July 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank March W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2018
Google Translation

Stayed: April 2018, traveled on business
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Guest Relations Manager at Hotel Boutique Orilla del Rio, responded to this reviewResponded April 27, 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2018
Google Translation

  • Stayed: March 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2017
Google Translation

Stayed: November 2017, traveled on business
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrillaDelRio, Guest Relations Manager at Hotel Boutique Orilla del Rio, responded to this reviewResponded January 29, 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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