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“It is okay on a room only basis”

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Hotel Boutique Orilla del Rio
Ranked #20 of 61 Hotels in Guayaquil
Reviewed May 6, 2014

I had booked this hotel as a stopover on our way to the Galápagos Islands, and may have fared better, if my Spanish were better. The room (No 3)and bedding were clean and well equipped. However, there was a constant drip from the shower, the noise of which could not be isolated, as above the bathroom door was open. I had ordered a meal from a nearby restaurant, via an arrangement the hotel. Unfortunately, it was lukewarm. Drinks from the bar were limited - no white wine, no Coke light, although it was offered as a choice, and a very limited stock of beer. The breakfast was very minimal. I could only recommend on a room only basis, anything else could result in disappointment.

Room Tip: Room 4 is okay, avoid Room 3, unless the dripping shower has been fixed
  • Stayed: April 2014, traveled as a couple
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1  Thank JVHWilmslow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo G, Director de Relaciones con Clientes at Hotel Boutique Orilla del Rio, responded to this reviewResponded May 7, 2014

Dear Mr Wilmslow.

It's a pleasure for us to contact you.

We are very sorry for the drop water in your room. The leak in the room has been resolved.

We look forward to your visit again and so we can provide the best service.

Thank you very much for choosing definitely work every day to improve all the negatives.

Your feedback helps us to improve on these small details.

Have a great day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (157)
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36 - 42 of 157 reviews

Reviewed April 1, 2014

This is a boutique hotel (only 7 rooms).located in a quiet secured zone.therefore peace/calm rest assured.hotel lobby/garden/pond/library are in a colonial decor with tranquil feeling.rooms & bathrooms are small but well furnished(aircon/flat screen tv/rainforest shower)breakfast is in garden but is light continental with hot items available(try the mango jam).fruit could be added.no restaurant but Italian/chinese food can be ordered.Angel & Mariciela. are friendly & helpful ,& look after the guests.The private taxi company are v.good.(usd 5 to downtown/apt),only 10 mins away.location can be a problem for local yellow cabs.

Stayed: March 2014, traveled solo
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014

The staff was wonderfully helpful in many ways. We were on our way to the Galapagos and this was a relaxing place to stay. Breakfast was limited and there are no restaurants within walking distance. It is within walking distance of the Parque Historico Guayaquil.

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with this hotel
1  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

I arrived a day late, but the staff accommodated me late at night.
Breakfast and service was good and the front desk got me a taxi to the airport within 5 minutes.
I recommend this hotel, as long as you eat first.

  • Stayed: March 2014, traveled solo
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Review collected in partnership with this hotel
1  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

Spent one night in this hotel and one was enough, although they knew what time to expect us they had not turned on the aircon in our room and I have to say it felt like the aircon in the rest of the hotel was off.
There is nowhere near the hotel to eat, we were offered a takeaway menu for an italian resturant but as neither of us wanted italian that was no good no other offer was made to help.
We walked for about 30 mins and found a few bars and had a meal there.
Room was very small and uncomfortable, we had a 6.30 start the next day but the staff said that breakfast was at 7am ! no offer of a packed breakfast or even a cup of coffee.
Glad to leave

  • Stayed: February 2014, traveled as a couple
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Thank Tina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo G, Director de Relaciones con Clientes at Hotel Boutique Orilla del Rio, responded to this reviewResponded March 6, 2014

Dear Tina J

We are very sorry for all your comments, and we recieve that as a an advice to get better every day,
Our Hotel it's located in a private area and to give to our guest the safety that they need.

We are working hard to resolve the situations that doesn't like you and we hope that in your next vist to our city you stay here with us and make you feel like home.

Thank you for your comments.

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Reviewed February 22, 2014

Stayed one night after a hectic week in the Galapagos
It was the perfect place to unwind ,huge outdoor area to eat and relax
Ordered off menu for dinner , they have it delivered , it was excellent
Room was comfortable and good shower, and AC is adjustable and works fine
Staff were very helpful with any questions we had
It is close to airport and away from the madness and fear factor of downtown

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Timeout-for-fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo G, Director de Relaciones con Clientes at Hotel Boutique Orilla del Rio, responded to this reviewResponded March 6, 2014
Google Translation

Estimado Timeout F

En nombre de todo el Staff de Hotel Orilla del Rio, agradecemos su tiempo para referise a nosotros de la manera que lo ha hecho.

Estamos infinitamente agradecidos por los cometarios emitidos hacia nuestro hotel, nuestro personal y nuestro Servicio, esperamos poder brindarle esta experiencia nuevamente muy pronto y contar con su visita dentro de poco tiempo.

recuerde que estamos en constante crecimiento y aplicando mejoras cada dia.

Este sera siempre "Su Hogar Lejos de Casa"

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Reviewed February 12, 2014

I arrived very late and was met by Erik who was most helpful ingesting me settled in. He arranged for a cab so I could get a late night dinner and was there all night to let me in. The hotel is located in a secure zone in Guayaquil. You have to go through a guard post to enter the quarter where the hotel is located. I felt safe leaving my gear etc. and going out. The breakfast was excellent an
d very peaceful. It was worth the extra expense as there were some very cheap alternatives but I didn't feel safe about the location. Going back for my return trip as I have an early flight out and I'm three hours out of Guayaquil.

  • Stayed: February 2014, traveled solo
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Review collected in partnership with this hotel
Thank JOEL77ST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Boutique Orilla del Rio

Address: Cdla. Entrerios | Calle 7ma, #8 y Ave. Rio Guayas, Guayaquil 090150, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #20 of 61 Hotels in Guayaquil
Price Range: $90 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Boutique Orilla del Rio 4*
Number of rooms: 7
Official Description (provided by the hotel):
The Boutique Hotel Orilla del Rio was until the year 1996 a home filled with family warmth, full of love, which was our home. Years later we wanted to open our doors by making our home a place where guests could discover new experiences, and also allow others to feel like home, even when they are far away.Every corner of this boutique hotel is full of important moments and memories, for this reason we have overseen everything in order to make your stay more comfortable.We are located in the safest area of Guayaquil, where you can walk with ease of mind. We invite you to learn more about the services and the rooms we offer. ... more   less 
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