This hotel was as modern and well appointed as any we've stayed at. It is centrally situated across the street from a very pretty park. We would have rated it very highly if only the staff weren't so hopeless. Our first sense that there were problems came before we left home, when we wanted to find out if the hotel offered transportation to and from the airport. We used the email on the website to query this but never received a response. So we called the hotel and got a recording asking us to hold the line -- which we did for about 5 minutes without anyone ever picking up. Fortunately our travel agent was able to arrange airport transportation for us. When we got to the hotel, issues persisted. The hotel is split into two portions, one in front, the other at the other end of a connecting mall. To get to your room in the latter you use your room card to access the private elevator. When we got to the elevator, we found that the card would not work, so we had to wait until someone came down the elevator in order to get on it and to our room. Getting back down involved a similar process. We went back to the front desk and after waiting forever, we had a new room card cut but after the trek back to the other end of the mall we found that it didn't work with the elevator either. We were, however, luckier on the third try, after another long wait. The best adjective we could use to describe the staff at this hotel was "clueless". A word of caution: we had been warned that Guayaquil, unlike the other cities we visited in Ecuador (Quito, Cuenca) was somewhat rough. We thus took routine precautions that we usually do when visiting such cities, like keeping our wallets in a fanny pack and not wearing jewelry. We were glad we did when two guys approached the couple we were walking with in a busy downtown area, pulled her gold earrings off her ears and ran off, melting into the crowd. Guayaquil is an interesting and picturesque city that can be very enjoyable but these things can happen, so be alert.
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- Also Known As:
- Unipark Hotel Guayaquil