The customer service at this hotel is appalling. I was attempting to make a very early flight out of Ecuador and had already paid for the hotel on Hotels.com. I had informed them the evening before that I needed to check out early, that I had already paid for the room, and was advised that I needed to do this in the morning, not to worry. In the morning there was one agent at the desk attempting to help 3 groups of people. He was completely disinterested in his job, moving as slowly as possible. I told him that I was going to miss my flight, that I had already paid, and I needed to leave. It was impossible to leave the hotel without a receipt from him. When he finally waited on me, half an hour later (it was 3:30am) I was accused of taking gin from the mini bar. I was forced to wait while a porter went to the room to check. I was not even aware of the minibar as it was never shown to me when I checked in. I will NEVER use this hotel again and I would advise you against using this hotel too.
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- Also Known As:
- Unipark Hotel Guayaquil