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“servicio malo, hotel como tal bien”

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Hilton Colon Guayaquil
Ranked #10 of 61 Hotels in Guayaquil
Certificate of Excellence
los angeles, United States
1 review
“servicio malo, hotel como tal bien”
Reviewed May 22, 2014

The service is to question, especially the girls at the front desk; As for the service at the bar, really good, the hotel it self is in mint condition, and very clean. Over all a little to pricing for what its worth, vs the sheraton down street, although the pool and spa area for hilton is better.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robinson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,195 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Chicago, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2014

The hotel was modern, clean and efficient in every way. The staff was most helpful and were very attentive to every need and detail. In house restaurants were very good and the food and service were very good. One of the best experiences I have had at a Hilton in quite a while - never a bad experience but this property excelled in every regard. The restaurants were recommended by staff as one would expect. The food was uncommonly good and recommended.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Timothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review, May 21, 2014
Dear Timothy k,

It is always satisfactory for us to read comments like yours. We are constantly improving our service in order to attend your needs in every way possible.
We really appreciate it and feel pleased to know that you had a wonderful time at Hilton.

Hope you came back in a next opportunity.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 19, 2014

Super Service & A Great Smile What a great experience checking in at this hotel. We were greeted by Augusto the First night and Maria Dolores who not only had a great smile but was able to fulfill all our needs. The check in was speedy and the staff was really friendly Would stay there again =)

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jennipher c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review, May 20, 2014
Dear Jennipher c,

We really appreciate your comments and feel very pleased to hear that you had a great experience staying with us.
We will be expecting your visit in a near future.

regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
1,452 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
Reviewed May 16, 2014 via mobile

Staff was very cordial and most helpful

Room was large and extremely comfortable

Large selection of restaurants on the premises

We picked sal & pimienta and were very pleased with quality and service

I am sure this place accommodates a large number of groups but you are treated like an important guest

Stayed May 2014, traveled as a couple
Helpful?
Thank TAMAN1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review, May 20, 2014
Dear Taman 1951,

We feel very pleased to know that our quality and service was satisfactory in many ways possible.
For us, there is nothing more important than making a pleasant stay for every guest we have.
Also, we are constantly improving our service in order to make your stay unforgettable.

regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramar, United States
1 review
Reviewed May 14, 2014

Friendly and courteous staff. Rooms were impeccable. Location is close to airport, restaurants and shopping. Variety of restaurants available right in the hotel. Strongly recommend to anyone staying in Guayaquil.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review, May 15, 2014
Dear John V,

Thank you for your preference. We are constantly searching new ways to improve our service even more.
We feel pleased to know that you had a great time staying with us, hoping you can visit us next time you come to Guayaquil.

regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, FL
Level 6 Contributor
182 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 11, 2014

Our room smelled faintly musty when we walked in but otherwise was very nice. There were other people in our group though that said the carpet in their room was damp. The food in the restaurants was good however the service in the buffet was slow and the buffet a little pricey. We stayed here the night before we flew to the Galapagos and the last night of our trip before flying back to the states. We had a late check out on our last night and the lounge in the lobby was very comfortable for our long wait before our late night flight. A nice plus was the cold cloths they handed you when you walked in the door to wipe your hands and face.

  • Stayed April 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuckyPenny8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review, May 13, 2014
Dear LuckyPenny8,

Your comments are much appreciated , they are very important in order to improve our service.
We feel pleased to hear that you enjoyed your stay.

regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Far North Coast, NSW
Level 6 Contributor
239 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed May 1, 2014

We were disappointed with our recent stay here and reminded ourselves "this is the Hilton, Isn't it"?? We stayed here on 2 separate occasions over 1 week. On each stay the rooms had a musty, damp smell.
The first major problem was the noise coming from a function held on the lower floor, which woke us at mid-night, despite our jet-lag! The music was so loud it was hard to believe we were staying at the Hilton and that they would give us a room on a lower floor which was obviously going to be affected by the noise! Noise problems continued due to the closing of doors each time a nearby guest came or left!
We were also surprised by how difficult it was to order room service given that no English was spoken by the person that answered the phone. 4 phone calls later we placed our order but then received too many meals (3 meals - only 2 people??). The food was delicious, faultless and prompt to arrive...it was the ordering that took so long.
We had similar difficulty at the pool bar with very little English spoken here also. I know Spanish is the national language, but this is the Hilton...and International hotel which should employee some English speaking staff in all areas. We witnessed other guests equally frustrated with the lack of English speaking staff.
The room was comfortable and spacious (apart from the smell), complementary water provided each day and free WiFi which worked efficiently. No tea or coffee making facilities.
All guests receive a complimentary drink (3 choices), but please note....no alcohol can be purchased from the bar after 4pm on a Sunday. This fact is not mentioned in the room compendium (or anywhere else).
There are no convenience shops close by.....taxi to shopping centres an option.

Room Tip: Ask for a room on a higher level to escape noise from function room and/or bar.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4evaLuv-Holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review, May 6, 2014
Dear Mrs 4evaLuv-Holidays

Greetings from Hilton Colón Guayaquil!

We do appreciate very much the time you have taken to let us know about your experience during your stay. We would like to express our sincere apologies for the inconveniences.

We are taking care of each one of the issues mentioned in your email. We have contacted all the areas involved in order to keep the quality of our services.

We really hope our apologies make you feel better.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Colon Guayaquil

Property: Hilton Colon Guayaquil
Address: Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Guayaquil
#4 Spa Hotel in Guayaquil
#5 Luxury Hotel in Guayaquil
#8 Family Hotel in Guayaquil
#10 Romantic Hotel in Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Colon Guayaquil 4.5*
Number of rooms: 294
Official Description (provided by the hotel):
Conveniently located in Ecuador, a strategic point of South America, just few minutes from the international airport, Hilton Colon Guayaquil provides relaxing experiences for business and leisure guests alike.Our fully renovated hotel offers comfort, world class dining, elegance, hospitality, detailed service and lot more. ... more   less 
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Also Known As:
Hilton Colon Guayaquil Hotel Guayaquil
Hilton Hotel Guayaquil
Hilton Guayaquil
Guayaquil Hilton

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