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“Very nice!”

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Hampton Inn by Hilton Guayaquil-Downtown
Ranked #14 of 60 Hotels in Guayaquil
Certificate of Excellence
Chicago
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Very nice!”
4 of 5 bubbles Reviewed January 5, 2013

We stayed in two rooms at this Hampton between Christmas and New Years.

The hotel and service were very nice.

The airport pick-up was prompt. Our group of seven was greeted with fresh juice and mint scented washcloths in the lobby upon arrival.

The lobby is not very big but it is very nice, clean and inviting.

One of our rooms had a bit of a musty smell, But one call to the front desk and they immediately changed our room to one that was great.

We had to check-out before breakfast so the chef made us brownbags to go that were much appreciated.

After wandering around downtown for a few hours, we decided to have dinner in thehotel restaurant and it was very good. Senior Bravo was our waiter and he was excellent.

I would have given this property a top rating but I am still trying to figure out why there was a 10% service charge on our hotel bill in addition to the sales tax. Maybe there is a simple explanation and if that gets answered to my satisfaction, I will gladly give the hotel a top mark.

Room Tip: we moved out of room 208 that had a bit of a musty smell. Our other rooms were 204 and I think 1005...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveSunBeachMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, January 8, 2013
Dear LoveSunBeachMountain :

Thanks for taking the time to share your comments, you mention your concern about 10% of service, this is a Ecuadorian Tax in all tourism establishments... We will feel so pleased if you come back to Guayaquil and decide to stay with us, remember that we love having you here!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

Staff were helpful and friendly. The area is relatively safe and centrally located. Free shuttle service to and from the airport. Showers were not warm. Breakfast buffet was good and offered quite a variety.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clover_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, January 7, 2013
Dear clover_55:

Thanks for share your comments about your stay in our hotel, we will hope that for your next visit in Guayaquil you choose us again and you will have your warm shower
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Genova
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

I spent last night in Ecuador in this hotel. It was great!, Very nice rooms, quiet, clean, comfortable. A lot of choice of food for breakfast, Fantastic SPA, nice gym, the personnel is absolutely friendly, kind, and helpful! 15 minutes drive to the airport.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Enrico M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, December 3, 2012
Dear ujio:

Thanks for share your comments with us, we feel so pleased about your review.... your comments are our best advertisement... remember that we love having you here!!!
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Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Stayed here over a week. Staff very friendly and always willing to help. Rooms were spacious and very comfortable. Will have to agree with other reviews as there is an "odor". Breakfast was very good. We had several dinners at the restaurant and it was magnificent!! A little gem we weren't expecting!!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenandGaryD2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, November 21, 2012
Dear KarenandGaryD2012

Thanks for share your comments with us, we feel so pleased that you enjoy of our Hamptonality attitude... it's a proud that you said that our gastronomy is magnificent... Please come back soon!!!
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Piraeus, Attiki, Greece
1 review
4 of 5 bubbles Reviewed November 7, 2012

Stayed there on a business trip for 3 nights divided over 2 stays. The location is excellent; right in the city's centre and very close to the riverside attraction of Malecon. The room was good in every aspect (only the tv appeared out of tune on one of the stays) and an ironing board was included in the amenities as well as free internet access. A small business centre was available at the lobby (did not try).
All staff were very friendly although only the receptionists spoke (good) english.
Adequate breakfast variety although rather limited in low or non carb options.
Excellent food offered in the restaurant - dishes presented in gourmet fashion.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DimitrisOrfanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, November 9, 2012
Dear DimitrisOrfanos:

Thank you very much for share your comments about your stay with us!!!

We feel so pleased that you enjoy your stay in Guayaquil in our hotel and lived the Hamptonality experience.... Remember that we love having you here, please come back soon!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, England
Level Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed October 30, 2012

Lobby smells musty. Beds comfortable but duvets very lumpy. Coffee maker in room with tea and coffee provided but no milk. Sent on request. Good breakfast with eggs cooked to order and DIY waffles.
Staff very helpfull.
Hotel seems 'tired' and our room smelt of mothballs.
Nice area close to Malecon River Front and Financial District but only fast food outlets for meals. Eat in hotel.

Room Tip: Higher rooms have less noise.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spendingitnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, November 9, 2012
Dear Spendingitnow:

Thanks for share your comments about your stay in our hotel.... about the mustiness we are working about it with our maintenance and operational manager because the mayoralty have program a schedule of working close to the hotel because they have to make a sewer cleaning in the area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

This is a good city centre business like hotel in good location,just a couple of blocks away from the waterfront which is safe.rooms are really nice and pretty much what you would expect from a Hilton,with an excellent choice for breakfast.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hector-grengros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, October 26, 2012
Dear hector-grengros:

Thanks for your share your review with us... we are so glad that you enjoyed your stay in our hotel... We will hope that you can visit us again... remember that we love having you here
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn by Hilton Guayaquil-Downtown

Property: Hampton Inn by Hilton Guayaquil-Downtown
Address: Av 9 de Octubre 432 y Banquerizo Moreno, Guayaquil 7524, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Guayaquil
#8 Romantic Hotel in Guayaquil
#10 Business Hotel in Guayaquil
Hotel Class:3.5 star — Hampton Inn by Hilton Guayaquil-Downtown 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
Business-oriented hotel - Downtown, 2 mi from airport. ... more   less 
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Also Known As:
Hampton Inn By Hilton Guayaquil-Downtown Hotel Guayaquil
Hampton Inn Guayaquil
Guayaquil Hampton Inn

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