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“Ok to stay en-route”

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Hampton Inn by Hilton Guayaquil-Downtown
Ranked #14 of 59 Hotels in Guayaquil
Certificate of Excellence
Level 5 Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Ok to stay en-route”
Reviewed July 23, 2012

Rooms OK. Food OK. service better than normal. well located near airport and city

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imalivest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, July 23, 2012
Dear Imalivest:

Thank you for your review.. please come back soon, remember that we love having you here
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
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    81
    34
    10
See reviews for
113
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Austin,Tx
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 16, 2012

Booked this place because we had a layover in Guayquil before heading out to the Galapagos. The exterior and lobby/bar area were nice, so we expected the rooms to be the same. The room they gave us was really dingy and smelled of cleaning chemicals. Some of the folks downstairs were nice while there were a few that were just plain rude. The service in the bar was great as was the breakfast the next morning.

DON'T STAY HERE! Do yourself a favor and just stay in a hotel close to the airport if you find yourself in Guayaquil for a layover.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jasondlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, July 17, 2012
Dear jasondlr:

Thanks for taking the time to share your experience in our property.... please let me know more details about your stay by e-mail... we are really concerned about your experience....Do you know about our 100% Guarantee ??... did you share your inconveniences with someone of our staff during your stay ?... I am going to share your review with our staff, but we need more details (your name, dates, room number) We will hope that you can provide us more information is our goal to improve every day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ubud
Level 6 Contributor
155 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed July 13, 2012

Spent 3 nights here at different times. Polished hotel, well run. All amenities, gym, spa, business centre etc..super helpful staff. Very clean and spacious rooms and extra comfy beds. Good breakfast and ate in restaurant once which was really good too. Visit Las Penas while in town, really interesting neighbourhood and not too far to walk from the hotel. You must eat at Casa Azul...top seafood with top service....really really good!!!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jan497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorraine-Akel, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, July 17, 2012
Dear jan497:

Thanks for your amazing review.... we feel so pleased that you enjoyed your stay with us, Remember that our hotel is your home in Guayaquil.... We love having you here!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 8, 2012

Great hotel and a great location! A couple blocks from the Malecon.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tazAurora_co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, July 10, 2012
Dear tazAurora_co:

Thanks for your review we expect that you come back soon.... we love having you here!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamberoo, Australia
Level 6 Contributor
281 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 27, 2012

only stayed 2 nights but rooms and facilities were good including free transport to airport at 5.30 am. My wife enjoyed a great massage for 22.50$on a half price deal.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, July 4, 2012
Dear John G:

Thanks for your review.... We have great promotions in our Spa and different types of massages... right now we are promoting a massage with warm paraffin... remember that we love having you here!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosford, Australia
Level 6 Contributor
292 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed June 23, 2012

We stayed just the one night on our way south and were quite happy with our choice. Rooms were large and spacious and very clean, breakfasts were healthy and quite a treat, wifi was fast and free. The location is hard to beat being just a short walk to all the main attractions of Guayaquil. My only complaint is the moldy smell that pervades the whole hotel from the foyer to the rooms which was enough to bring the star rating down to three.

Stayed June 2012, traveled with friends
Helpful?
Thank moonflower59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, June 27, 2012
Dear moonflower59

Thanks for your amazing review, we can recommend you another activities for your next stay in Guayaquil... about the moldy smell we are working about it with our Maintenance Department... I am going to share your comment with our General Manager, Operational Manager, and Maintenance Manager.... We love having you here :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 8, 2012

Comfortable room at a reasonable price, located close to the heart of downtown, just in front of a busy avenue.
The staff is responsive and the cafeteria offers nice hot breakfasts. They are a bit pricey compared to downtown restaurants for dinners and--as a hotel establishment--have slow response so reserve at least an hour if you like to dine there from 7 pm to 9 pm
The hotel is five blocks from the Malecon, and six from Bolivar Square (city's center-point).
We left satisfied and happy about the service including an extra effort to deliver a take-off breakfast at 4 a.m.

Room Tip: If you prefer peace and tranquility, ask to avoid rooms with views directly to the avenue (Ecuadoria...
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louisianan_at_Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Sales Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review, June 27, 2012
Dear Louisianan_at_Miami

Thanks for your comment... please let me know more info about your stay (name, dates and room) I am going to share the info about the slow response in the restaurant with our Food & Beverage Manager to review your situation.... please come back soon... we love having you here :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn by Hilton Guayaquil-Downtown

Property: Hampton Inn by Hilton Guayaquil-Downtown
Address: Av 9 de Octubre 432 y Banquerizo Moreno, Guayaquil 7524, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Guayaquil
#8 Romantic Hotel in Guayaquil
#10 Business Hotel in Guayaquil
Hotel Class:3.5 star — Hampton Inn by Hilton Guayaquil-Downtown 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
Business-oriented hotel - Downtown, 2 mi from airport. ... more   less 
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Also Known As:
Hampton Inn By Hilton Guayaquil-Downtown Hotel Guayaquil
Hampton Inn Guayaquil
Guayaquil Hampton Inn

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