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“Average Hotel with Sheraton Standards”

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Sheraton Guayaquil Hotel
Ranked #4 of 62 Hotels in Guayaquil
Reviewed April 30, 2014

I have been traveling for a while to Guayaquil for business. This Hotel has a good location very close to the airport and in front of a big shopping mall with some restaurants. Free shuttle to the airport. Food is average quality, breakfast is simple.
Rooms are clean, comfortable, ask to stay at the back of of the Hotel (in front of the pool), I have found it is impossible to sleep if you stay at the front (in front of the highway) as it can get pretty noisy at night.

  • Stayed: November 2013, traveled on business
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Thank CR83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this reviewResponded June 3, 2014

Dear Guest,

Thank you very much for writing us. Your comments are useful to know those details that need to be improved.

We hope to see you soon to provide you a quality service as you deserve. Always at your service.

If you have any question, suggestion or additional request, please do not hesitate to contact us.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 - 145 of 1,065 reviews

Reviewed April 30, 2014

What a positive expereince!!!!! Remarkable service. Me and my wife spent five weeks in this hotel and the staff (Rene the waiter, Carlos the Security Officer and other dedicated employees) were extremedly friendly and helpful. A relaxing enviroment with service available at all time. There is not a thing that I can think of to make our stay better. We loved it!!!!!
Congratulation Mr.GM you have a great staff. THANK YOU!!! Edwin @ Martha Torres.

  • Stayed: March 2014, traveled as a couple
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Thank edwin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this reviewResponded June 2, 2014

Dear Guest,

Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services.

We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let Carlos and Rene know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any questions, suggestions or additional requests please contact us, it would be our pleasure to assist you.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

This was the first place we went to when we arrived in Ecuador. We flew into Guayaquil and arrived after dark, not something I like to do in a strange country.

The airport being so close, there is a free shuttle directly to the hotel which saved us from having to get a taxi at night. You can call from a free phone at the airport next to the information desk.

The staff there spoke good English and were very helpful especially, Ana Maria, who took the time to answer all my questions, recommended a great place for breakfast (you know its good when you are the only gringos there) and even called a hotel in Loja to confirm our reservation. Fantastic service!

The hotel is located just across a road from a huge mall. There are stairs and a bridge that goes over the road, located right outside the hotel. You can find lots of shops, though nothing much different from North America and a food court for an alternative to the hotel food.

It was great to be made to feel so welcome and looked after when you first arrive in a strange country where you don't speak the language very well. We felt safe there and were not worried about our stuff.

I recommend it for anyone travelling to Guayaquil.

  • Stayed: April 2014, traveled as a couple
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Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this reviewResponded April 25, 2014

Dear Guest,

Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services.

We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to tell Ana Maria about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any questions, suggestions or additional requests please contact us, it would be our pleasure to assist you.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Near from the airport and mall, in a place where's easy to move to another areas.
Very clean, organized, and beatiful, better than other Sheratons' Hotels. The employees are very kind, and the services are perfetc.

  • Stayed: March 2014, traveled on business
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1  Thank Julio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this reviewResponded April 1, 2014

Dear Guest,

We were very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know your opinion about our service. Your kind comments are greatly appreciated.

Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon.

If you have any question, suggestion or additional request, please do not hesitate to contact us.

On behalf of our team, thank you very much.

Kind Regards,

General Manager
Sheraton Hotel Guayaquil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

My wife and I stayed at the Sheraton in Guayaquil twice in the past 10 days. The hotel was very nice and well appointed. They have a free airport shuttle that runs every half hour. Upon arrival they have a courtesy phone at the airport you can use to call the hotel to let them know you are looking for it as well.

The hotel itself is adjacent to a large shopping mall, as nice as any Western mall you will find with high end brands. The neighborhood is very nice as well. Apparently 10 or so years ago the city was known as stinky, congested, and dangerous but the mayor undertook a major renovation and won awards. We found the city to be very busy with traffic but otherwise, in the areas we visited, quite nice and safe. With that being said, the guide books still warn of being 'city savvy' and get advice from the concierge to avoid the rough places as in any city. The Malecon 2000 river walk is an excellent way to spend a few hours. They have guards about every few hundred yards. We also found the city to be very clean with very little trash near the roads.

We found it to be a nice stop over on our way to/from the Galapagos.

  • Stayed: March 2014, traveled as a couple
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1  Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this reviewResponded April 1, 2014

Dear Guest,

Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we can do for you, please don´t hesitate contanting us. It would be our pleasure to assist you.
We hope you visit us again soon!

Kind Regards,


General Manager
Hotel Sheraton Guayaquil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

My stay was good at this hotel. They arrange free airport service which was a bonus!! I really enjoyed how close the hotel was to a major shopping mall...made it really convenient for restaurants and getting a taxi. The staff are friendly especially the waiters in the hotel restaurant. The food in the hotel restaurant was fantastic for both breakfast and dinner! I enjoyed my staff.

  • Stayed: October 2013, traveled on business
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1  Thank Express T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. It was our pleasure to have you as a guest. If there is anything else we can do for you, please don´t hesitate contanting us. It would be our pleasure to assist you.
We hope to see you again soon!

Kind Regards,


General Manager
Hotel Sheraton Guayaquil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

I rated it excellent only because they care about each person , I can not compare it with other hotels in Guayaquil since we only stayed there but they teached us an important lesson: ONLY TAKE CABS THAT THE HOTEL ORDERS FOR YOU AND LET SOMEONE TO KNOW THE NUMBER OF THE CAB YOU ARE TAKING , Guayaquil is beautiful their people awesome but insecure .
Apart form that we loved the buffet breakfast I strongly recommend the "Seco de Pollo" it was really good and the ceviche !!! speechless .
We had a room from where you can see the hunters in front of the hotel and also there are stairs that connect directly the hotel with a mall so it was perfect for us since we just stopped for 30 hours in order to catch a flight to the Galapagos Islands.
Hope it is helpful remember the cab tip! really important in this city !!

  • Stayed: December 2013, traveled with friends
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2  Thank Nyleve Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for your comments about your Sheraton Experience. It's always important to receive feedback from our guests, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you.

Kind Regards,

General Manager
Hotel Sheraton Guayaquil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil 090150, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Guayaquil
#5 Business Hotel in Guayaquil
#5 Romantic Hotel in Guayaquil
Price Range: $122 - $1,256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
Number of rooms: 141
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Sheraton
Guayaquil Four Points

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