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All reviews shopping mall direct access close to the airport mall del sol international food evening buffet huge mall big tv english channels ride from the airport mini bar street level the hotel staff great pool very nice hotel free shuttle service small pool
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Reviewed January 7, 2020

Close to airport, very clean, great service by front desk and bellboy. Everyone was very nice and even though we know little English, they were quite accommodating. We left a small item at the hotel but we're unable to retreive it with our minimal ability of communication in Spanish after we reached out condo.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank darylveatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2019

I loved this hotel, fair rates, wonderful service. All the people at Sonesta were super kind and warm. Love it. Location, location, location.... I have a seminar and stayed at the hotel and I kind say I will do it again.

Date of stay: November 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurabertero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Cecilia L, General Manager at Sonesta Hotel Guayaquil, responded to this reviewResponded November 22, 2019

Dear Laura,

Thank you for writing us, we are very grateful to receive this kind of comments, we are committed to provide quality service, we hope to see you again soon.

Warm Regards,
Roberto Díaz L.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2019

I have been to this hotel twice, once in 2016, and now, 2019.

Both experiences were absolutely fantastic. The hotel is walking distance from the Convention Center...

The go the extra mile to please their guests, always kind, always smiling.

The rooms are spacious, clean, filled with sunlight.

If street noise bugs you, try to get a room facing away from the street. I wasn't bothered by it, the windows masked it pretty well on the 4th floor.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Director General at Sonesta Hotel Guayaquil, responded to this reviewResponded September 4, 2019

Dear Guest Michael,


Thanks for letting us know your comments about the pleasure of staying at our hotel. We are pleased to have given a service that made the difference with our great staff.

Our guests have the opportunity to visit the largest mall in Guayaquil, thanks to the direct connection through our commercial gallery Sonesta.

It would be a great pleasure to see you again soon, I gladly receive and we will give you the excellent service you deserve.

Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2019

We were picked up at the airport and taken to Sonesta.. unfortunately it wasn't where we had our reservation. Wish we did. The front desk staff were extremely helpful and friendly and arranged transportation to the correct hotel. The lobby was beautiful. Next time Sonesta :)

Date of stay: August 2019
    • Service
Thank MaryM38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Director General at Sonesta Hotel Guayaquil, responded to this reviewResponded September 2, 2019

Dear Guest Mary,

We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil for your next trip.

We are consistently getting better for you, it is always a pleasure to serve you and offer you the best Sonesta experience.

We are looking forward to see you soon.

On behalf of our team, thank you very much for your comments.

Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2019 via mobile

Nice and clean, ok for business travel. Staff is very helpful and sometimes friendly. Hotel is located right next to a mall. Small but nice pool, gym? Check other options at the mall. Very close to restaurants and drugstores and convenient stores inside the mall. Definitely a good place to stay for business trips. Wifi is average but ok. Will book Sonesta on my neck trip to Guayaquil, love Exuador and it's people.

Date of stay: August 2019
Trip type: Traveled on business
Thank EdSalpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Director General at Sonesta Hotel Guayaquil, responded to this reviewResponded August 26, 2019

Dear Guest,

Thank you for preferring Sonesta Hotel Guayaquil. We are really happy for your nice experience with us.

Thank you for writing us and let us know your great comments about our clean hotel with several options nearby of the hotel also our very helpful and friendly staff.

Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon.

Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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