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“Awesome hotel”

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Sonesta Hotel Guayaquil
Ranked #5 of 59 Hotels in Guayaquil
Certificate of Excellence
miami
Level 4 Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Awesome hotel”
Reviewed September 13, 2012 via mobile

Im in this hotel today sept.13,I can't believe the service,it's is awesome,this is truly the best hotel in Ecuador ,I've stayed in good hotels but this one is just above the rest,the food is fresh,the rooms are spotless,the Internet works good,good tv channels,the ac is ice cold,there is nothing I would change of this hotel,I recommend this hotel to everyone.I'm in the 7th floor and I hear no noise,even though it's next to the airport I do not hear any noise from planes.This is what a hotel should be,I love it.

Stayed September 2012, traveled on business
Helpful?
2 Thank superkatto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review, September 22, 2012
Dear guest,

We are grateful for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon. If you have any question, suggestion or additional requests, pleas contact us, we will be happy to assist you.

Best regards,

Santiago Galárraga C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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877 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Oeiras, Portugal
Level 6 Contributor
181 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 26, 2012

Bar and room service are very expensive. Exceptionally nice hotel. Adjoining bridge takes you to a mall where there are other restaurants. Nice neighborhood. $5 taxi from GYE airport. Very close to airport. Great bag full of shampoo, etc. along with a great beautiful robe in the room. Fairly modern. Fantastic view from room #509. Fresh flowers were in the room. Free shuttle back to the airport.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review, September 22, 2012
Dear guest

We are grateful for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon. If you have any question, suggestion or additional requests, pleas contact us, we will be happy to assist you.

Best regards,

Santiago Galárraga C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 6 Contributor
712 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 371 helpful votes
Reviewed August 21, 2012

Exceptional service, convenient to airport with shuttle service, nice clean and comfortable hotel. We arrived late to find our reservations had not been made by our tour company, the staff did everything but back flips to get us a room, contact our agency, get us our vouchers for the remainder of our trip, happily help us into the next day until it was all sorted out…true gems….we could have never gotten it straight without their perseverance. The entire experience at the hotel truly made our trip, what could have been not so pleasant ended up being more than a good experience. We slept well on the 4th floor and didn't notice any noise even though close to the airport. The breakfast was good, we stayed there again on our return having dinner in the restaurant, it was excellent. Highly recommend this hotel.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mi-Dan20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review, September 22, 2012
Dear guest

We are very happy for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves.

We hope to see you soon. If you have any question, suggestion or additional requests, pleas contact us, we will be happy to assist you.

Best regards,

Santiago Galárraga C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 5, 2012 via mobile

5 minutes from Guayaquil Intl airport at best ...

Staff courteous and gracious upon arrival, checkin efficient and pleasant. Bellman William got us situated nicely and made sure we knew about the room (a/c, safe) and the hotel.

We chose to dine in and ordered room service which was good ... food prepared nicely just a liitle different preparations than we are used to, but that is to be expected

Room was very nice, clean, quiet, A/C worked fine, good wifi connection, plenty of TV if you need it. King bed was comfortable, good pillows and linens. Bathroom was also clean and nicely appointed, shower was great, good pressure and temp.

The breakfast buffet in the hotel restaurant was quite good with lots of options for all eating preferences, meat, eggs, fruit,breads, good coffee.

Checkout was also great.

Stayed August 2012
Helpful?
1 Thank postman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review, September 22, 2012
Dear guest

We are grateful for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves.

We hope to see you soon. If you have any question, suggestion or additional requests, pleas contact us, we will be happy to assist you.

Best regards,

Santiago Galárraga C.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 22, 2012

Brand new hotel in very convienent (although not pretty)location. Staff extremely nice and willing to help.
A few major flaws that completely ruin what would be a very nice hotel:
- the noise! One side of the hotel is right on top of generators that make an incredible amount of noise 24 hrs. Unforvigable, especially for those (like me) with very light sleep.
- everything you request on the phone, you have to ask twice. This happened several times, and includes wake up calls (when you don't have the chance to ask twice; if I left it up to the hotel I would have missed my flight)
- room was smelly!
- free internet was a disaster.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 18, 2012

Great service, installations and location. The swimming pool is small but still OK if no so many people around

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dpineiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
7 hotel reviews
Reviewed July 15, 2012 via mobile

Spent 9 weeks here, good friendly staff.
Food good, rooms clean and spaceous.
Good security and located next to mall do sol with food court and separate high end restaurants.
Pool small.
Located next to airport with view of runway but noise level very low.

Stayed June 2012, traveled on business
Helpful?
Thank Casper P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonesta H, Gerente at Sonesta Hotel Guayaquil, responded to this review, September 22, 2012
Dear guest

We are very happy of recieve your comment. You were our guest of long stay and we apreciate you in all this time.

We read all your comments that you let us and we pledge that we going to improve.

We hope to see you soon. If you have any question, suggestion or additional requests, pleas contact us, we will be happy to assist you.

Santiago Galárraga C.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel Guayaquil

Property: Sonesta Hotel Guayaquil
Address: Joaquin Orrantia Av. and Leopoldo Benitez Street | (next to Mall del Sol), Guayaquil 090150, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 59 Hotels in Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Guayaquil 3.5*
Number of rooms: 110
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