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“Attentive, helpful service”
Review of Hotel City Plaza

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Hotel City Plaza
Ranked #17 of 59 Hotels in Guayaquil
Certificate of Excellence
Palm Coast, Florida
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Attentive, helpful service”
Reviewed June 28, 2013

We booked Hotel Cityplaza and booking.com and mentioned we were arriving at the airport at 8 p.m. We didn't even tell them an airline or flight number,but they were there waiting for us with a free shuttle to the hotel.

The next day, they helped us with van reservations to Manta. Very attentive service and helpful staff. Food in the restaurant was also very good.

Thank you to Roberto in the restaurant and Walter at the front desk for their kind attentions and help.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolR55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review, July 19, 2013
Google Translation
Estimado Huésped,

Muchas gracias por compartir tan gentil comentario. Nos encanta saber que su estadía en el Hotel Cityplaza fue maravillosa y haberle ayudado en su viaje a Manta. Para nosotros es una gran satisfacción haber llenado sus expectativas como hotel.

Será un gusto poder atenderlo en su próxima visita a Guayaquil.

Saludos cordiales,


Departamento de Ventas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington dc
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 14, 2013

Hotel city plaza is located very close to the Jose Joaquin Almeida airport. The taxi ride at 7:30 pm was only $10, and late at night ny friend paid only $3! My higher fare was due to the fact that I arrived around rush hour time. Room and bathroom were very clean and the junior suite # 301 was in the corner of the building with a queen sized bed. There was some traffic noise filtering in through the glass windows but was not noticeable with the AC on. Lighter sleepers may want to request a room at the back of the building.Breakfast was included and had all the usual cereals, juice bread fruit etc. and was quite adequate. The rooms do not include a coffee maker. Two bottles of water were provided complimentary for guests. Staff was very pleasant and spoke English. I only stayed one night on my way to the Galapgos. Wifi was also free. The neighborhood looked a little run down and if you want to stay where you want to walk around at night then stay on the main Avenue 9 de Octobre near the Hampton Inn. But since I had an early morning flight this hotel was very convenient. Trip back to the airport was only $5 with four passengers.

  • Stayed June 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank kc1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review, June 27, 2013
Dear Guest,

Thank you very much for your comment!

We´re pleased to hear that the friendliness of our staff was appreciated and that you enjoyed your stay in our hotel. We´re glad that you liked our American breakfast buffet.

We hope you visit us soon.


Kind regards,


Sales Department.
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Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 5, 2013

We were looking for something nice to stay in Guayaquil before our trip to the Galapagoes as some reports on TA indicated that it was a very safe place. (This turned out to be completely unfounded and we enjoyed Guayaquil.) We took a van from Cuenca and were dropped at the hotel, which is located in the city center. We were impressed with the hotel from the moment we walked in. Courteous and helpful staff. Very nice large and clean room. We were on the first floor above the lobby on a busy street, however, the street noise did not disturb us at night (and I'm a light sleeper). They gave us info to the malecon, which was wonderful and the iguana park. We got back to the hotel late in the day and rather than look around for a place to eat, we had dinner at the hotel. Very nice restaurant, good food and attentive staff. The breakfast included with the price of the room is probably one of the best we've had on the trip, including quiche. They made sure we had a safe taxi to the airport in the morning. All in al a great place to stay.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Jozy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Sales Department at Hotel City Plaza, responded to this review, March 6, 2013
Dear Guest,

Thank you for your comments. We like to know that your stay at Hotel Cityplaza was wonderful.

We are pleased that you enjoyed the tourist places in the city of Guayaquil.

Look forward to your return soon.

Best regards,


Sales Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 14, 2013

Came from UK with my friend and all his large family. by chance i did find this hotel through Booking.com
The best ever, wonderful and fantastic Hotel I did stay in my Trip to Central America.
The Rooms are amazing, Large and very clean, big Bathroom and super clean and organised.
The staff all they Speak English second language and better than any other hotel's i did see when i was looking for hotel that they not speak any english word.
All staff are super friendly and very welcoming with the best hospitality they make you feel you are more than special and anything you ask they wont say no and if they do not have it some how they will bring it to you,
Nice welcoming shuttle will pick you up from Airport. great and central location, 5 minute walk from Guayaquil River. they offer you cheap taxi to take you to any beach and the taxi stays with you all day for very reasonable price.
They have very secure Taxi whenever you want with very cheap price.and also the taxi driver you can book it hourly and also very cheap.
As much as i thank everyone who work at this hotel still not enough. the General Manager Sarah an amazing Lady always welcoming you with her kind and wonderful smile.
Also Very special Thanks to Kristal ;*

Oh forgot to say about the food in the restaurant; they have wonderful and very yummy fresh meal, the lunch set menu very reasonable price with many choices, better and healthy food that the food i had from outside restaurants.
Can not think of any better word than Excellent Hotel to say it.

Room Tip: I do extremely recommend this hotel for Single, couple and family. very reasonable price. and even i...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fadihariri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Sales Department at Hotel City Plaza, responded to this review, January 22, 2013
Dear Guest,


We highly appreciate your comment. Your good comments inspire us to move forward.

We are happy to hear that your stay was excellent.

We look forward to count with your visit soon.


Sincerely,


Sales Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 7, 2013

We stayed here 1 night to see a family member off to the airport. We wanted walking distance to El Malecon and airport transport. We stayed in 2 rooms - 1 junior suite and 1 twin double room. The twin double had poor a/c but the staff arranged to switch rooms immediately, very helpful. The junior suite was excellent for the cost. Large and comfortable for our family to utilize. Both rooms had balconies, but if you know Guayaquil, you know a/c is where you want to be. The rooms were very clean. The staff was very helpful and was honest with the pricing our our airport transport. They also were quick with it, which was nice. The hotel is secure, no worries. Overall it is smaller than I expected, more boutique, but had all the needs including a Business center and lounge. It is a bit further from the Malecon than I wanted, but only about 5 blocks. We stayed in the Hampton Inn downtown the last time and overall I would choose city plaza again.

Room Tip: Junior suite is worth the money, the a/c is central so no need to turn it on and off...always nice a...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fernalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Sales Department at Hotel City Plaza, responded to this review, January 22, 2013
Dear Guest,

Thanks for your valuable comment. It's always a pleasure to attend all their requirements. We are pleased to hear that the friendliness of our staff was appreciated and that you enjoyed your stay in our hotel.

We hope to receive your visit in your next stay in Guayaquil.


Sincerely,

Sales Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2012

This was our first time in Ecuador and Guayaquil. When we checked in we asked the hotel receptionist for info on tour to whale watching and possible transport to Cuenca. He called a 'friend' and quoted us something very pricey. His friend offered to take us to Cuenca one way for $150. We did some research and actually found out we could take the bus or fly for a fraction of that cost. We ended up booking a flight on Tame for round trip of $150. W felt that his price for the transport was outrageous and we were being taken advantage of. A positive was that the hotel offered a $5.00 taxi service on and around. However as we went to book it for our taxi to the airport when e were leaving the price jumped to $10. For no reason. When we questioned it and said we had paid $5. The day before that became the acceptable price. Not sure if you should haggle here. No mention of it in any of the books or blogs. Buyer beware.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review, October 18, 2012
Dear Guest,

Our apologize for the inconvenience ocurred during your stay at our hotel. Apparently there was a misunderstanding.
When our guests ask for any tour, our staff contact the travel agency who makes the arrangement directly whit the guest and likewise set prices, schedules and other details of the tour. However, your request was made on sunday, and our staff was doing his best to help.

Once again, we are very sorry for the misunderstanding.

We hope to have you back soon, ao that we have the opportunity to provide the service you deserve.


Sincerely,

Sales Department.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 14, 2012

Arriving on Saturday afternoon, as the shops were closing, the friendly staff directed us to the river frontage modern complex. Also gave us tips on where not to venture. Rooms large & quiet, beds comfy. Dinner was served in a pleasant restaurant, food above average for a city hotel & reasonably priced. As we were leaving at 5am, we had a breakfast to go - just a sandwich & drink but ok.

  • Stayed November 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gungadin3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review, October 18, 2012
Dear Guest,

Thanks for your valuable comment! The safety of our guests is very important to us and it's always a pleasure to attend all their requirements. We are pleased to hear that the friendliness of our staff was appreciated and that you enjoyed your stay in our hotel.

We hope to receive your visit in your next stay in Guayaquil.


Sincerely,

Sales Department.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel City Plaza

Property: Hotel City Plaza
Address: Boyaca 922 y Victor Manuel Rendon | Boyacá 922 y Víctor Manuel Rendón, Guayaquil n/a, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 59 Hotels in Guayaquil
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel City Plaza 3*
Number of rooms: 42
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