From others reviews I expected a warm, clean and helpful environment but was I ever disappointed!
Everything went alright initially. The rooms were ok for the price, and people were apparently friendly.
Then the real experience started. The bed was hard the pillows harder if that is possible. We chose this place so we could get some rest for the early flight the next day but between the pillows, the mattress and the Mosquitos we slept very little.
That would have all been ok since the price is reasonable, but the night front desk staff dishonesty went way beyond the last straw. When I asked for a taxi to be called for me the next morning to go to the airport at 4am the man at the desk told me it would be done and warned me it would be 8uUS dollars. I was surprised. In Ecuador taxis are very inexpensive. I asked why a fare that would be 2 dollars during the day was 8. He explained that its because the taxis are the registered airport taxis and are secure. I was still skeptical but had heard of dishonest cab drivers and agreed because I had no other option.
The next morning I once again felt uneasy when I saw that the cab was not one of the registered ones, It was clearly a private vehicle. I asked to see the cab registration number and was shushed and ushered into the car.
We arrived at the airport and as I paid the driver I asked why the fare was so expensive. He said that he only got 4 dollars. The rest went to the hotel. I'm not sure who is lying but clearly this is a 'side business' set up by the hotel staff. And though the amount is not considerable, it is a terrible feeling to be lied to and robbed in such a way.
- Official Description (provided by the hotel):
- Guayaquil Hostel Suites Madrid-GALAPAGOS TOUR OPERATOR is located in the touristic, commercial; and financial system in the heart of Guayaquil downtown; we are strategically accessible to any area important to know, such as shopping malls and touristic sites (just like El Malecon 2000, Las Peñas, Iguana's Park... everything at a short walking distance). Guayaquil Hostel Suites Madrid is also a Tour Operator specialized in Galapagos Last Minute Cruises.We have the best rooms and trust us... we guarantee you a pleasant stay at Guayaquil Hostel Suites Madrid. ... more less
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