How can a service oriented business screw up such a fantastic, awesome place?
The short answer is overall poor customer service.
For example; scheduling outings in the middle of the day when the animals are sleeping. Claiming to offer vegetarian dishes up front, but what that actually meant was just leaving out the main course of meat or chicken. So we ate only side dishes that were shared with all guests. We hadn't signed up for a weight reduction trip, but, it never hurts to loose a couple of pounds, I guess.
The canoes were in bad shape without adequate life jackets and several broken paddles. On one trip, a canoe sprang a leak and began taking on water during a torrential downpour. Luckily, there was a good outcome, but it had all the makings of a near disaster. Little mistakes will add up to a disaster.
We were there for five days and were told that we would be going on a fabulous hike for 3 hours in the rain forest while the others headed home. We ended up paddling a canoe for 4 hours in the middle of the day, sun beating down, eating lunch on an ant infested tiny beach, and unable to swim and cool off in the lake due to eels and stingrays. Thank goodness for a brief rain shower on the way back.
Finally, the main guide was a gigolo and was busy wooing a single female in our group, which, as any single female traveler knows, comes with the territory. And that is so tiring to be the victim (she has to off be on guard for dangerous animals and the guide!) and also for the rest of us to have to watch it! I suggest hiring some female naturalists. All the employees were male.
The price was right, but I would have gladly paid more for better service.
- Official Description (provided by the hotel):
- Jamu Lodge is an Eco-Hotel located in the Cuyabeno Reserve, close to Laguna Grande.We have a total of 18 rooms for multiple or double accommodation, most with private bathroom and hot water, dining area, lounge area with hammocks and bar.The hotel employs different sustainability policies, like a sustainable waste management systems (e.g. we try to minimize waste by buying in bulks, using local ingredients in the kitchen), water saving measures, recycling organic and non-organic wastes were possible.Furthermore, we provide biodegradable shampoo and soap for guests, and use biodegradable products for housecleaning.For electricity we have solar energy to charge batteries from mobile devices, cameras and video cameras.Buildings are constructed with recycled materials where possible, and in harmony with the natural surroundings, reflecting the traditional design of the Amazon.We employ and train local staff where possible, and who are paid at fair wages, for example our river transport is handled by the local community. Our operation minimizes fossil fuels encouraging our visitors to do the activities rowing.We also protect the native fauna and flora and inform guests, staff and visitors of the importance and value of a healthy ecosystem and describe how to best enjoy the area without causing negative impacts. ... more less
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