We spent two weeks in Villas Rubin Apartments. The location is great, I love the swimming pool area and the restaurant, but the thing I was most disappointed about is the staff there.
Few days after we arrived, we asked if it was possible to upgrade from a 3-bed apartment to 5-bed house with AC. Although we could book this type of house online for this exact date, the receptionist sad NO without even checking or negotiating. But even more frustrating was the fact that they do not provide mattresses for baby cots. I was not happy about it so they suggested we use a blanket instead of a mattress. Let's be reasonable. A blanket is a blanket. So we had to buy our own mattress and a cot as well since it was cheaper to buy a new cot than rent it for 14 days. Peope who work there are in general not very keen to help and have some of that "shut up and leave me alone" attitude, so it's best to try to avoid going to the reception if not necessary. On top of that, the apartment was full of spider webs and spiders when we first came, grass in the garden was at least 30 cm high so it's mind bothering what the huge amount of cleaning staff are doing there.
- Official Description (provided by the hotel):
- Only a few kilometers south of Rovinj, you will find Villas Rubin, a serene retreat blended harmoniously with the coastline in the shade of pines and olive groves. ... more less
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- Also Known As:
- Villas Rubin Hotel Rovinj
- Rubin Hotel Rovinj
- Rubin Resort Rovinj