Whilst I agree with most of the positive review comments relating to this hotel, it does, however, have a complex at the rear which comprises of approximately forty appartments with absolutely no sea view and poor quality two star rooms. The view from the balcony is akin to a tenament block of flats.
My wife and I were bitterly disappointed and somewhat shocked on arrival. My wife complained at the reception desk only to be told that it was 'budget accomodation'. My wife asked to change rooms and was prepared to pay a supplement but was told that the hotel was full. I would agree with numerous reviews that the reception staff are in need of a course in customer satisfaction as they showed little interest in our complaint.
The following day I complained to the rep. who gave me a complaint form which I duly completed. The rep. whilst pleasant and sympathetic, was reluctant to commit or comment on what we had been told at reception, but she did state that she had received over twenty complaints re. the complex. ( I booked this holiday on the internet a full eight months prior to travel and on the booking procedure I was led to believe that all rooms had a sea view. There was no mention of a suplement).
I took photographs of the complex and forwarded them to Thomson Customer Services Department with a claim for compensation for the lack of a sea view. I eventually had a response which was somewhat patronising and which failed to address the issues.
I agree that this hotel is situated in a wonderful location and the ferry from the island to Rovinj is in itself a lovely and peaceful journey with wonderful views. At night the island is lovely and serene and beautifully lit up. The square at Rovinj is a vibrant area in the evening and during our stay there was some form of wine festival and the entertainment was wonderful. It's such a pity that we had this badly located room and a sad endictment on the Customer Services Department with Thomson that they failed to recognise a genuine complaint and ensure some form of recompense for the disappointment that this caused.
- Official Description (provided by the hotel):
- Hotel Istra is an island of its own, a traffic free oasis of sea and sun, wonderful beaches and secluded spots, a ten minute boat ride from Rovinj. ... more less
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- Also Known As:
- Istra Hotel Rovinj
- Hotel Istra Rovinj