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“Lone visit”
Review of Hotel Lone

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Hotel Lone
Ranked #3 of 23 Hotels in Rovinj
Certificate of Excellence
Zagreb, Croatia
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Lone visit”
Reviewed May 21, 2013

Well, very disapointed.
As 5* design hotel, we expected much more.
We were in March 2013, and service was very bad.
Pool was too croudy, no towels, no enaugh plates for breakfast. to get coffee was like winning the lottery.
They seems to be NOT prepared for weekend quests. Missing staff to serve people in the hotel
Staff that were there, was kind and helpfull.

Room Tip: rooms are very clean and spacefull.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gordana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 24, 2013
Dear Gordana,
Thank you for staying with us and for taking the time to write a review.
We are sorry to read your disappointment with the service you have received, and we would like to apologize for that. We guarantee you this issue has been discussed within our management in order to prevent such occurrences in the future. The hotel was filled until the last room, with 450 guests unfortunatly the swimming pool was crowded.
Rest assured our focus has always been the satisfaction of our guests and we hope we’ll have the opportunity to welcome you again and show you the effective standard of our hotel.

Thank you for your valuable feedback. We hope you will give us the opportunity to improve and let us welcome you back.

Kind Regards,
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1,269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Maastricht, The Netherlands
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 17, 2013

This hotel has set a goal to exceed expectations and it does. All hotel personnel are extremely customer oriented and professional. From the receptionist to the waiters to the housekeeping - all have clearly understood the hotels target. The food in the L restaurant was excellent, a breakfast buffet like we've never seen before and the wellness massage superior. Not to mention the design of the hotel - truly worth a visit and a stay. If you like design you must stay here at least one night. Highly recommend.

Room Tip: They are all good.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mirral06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 19, 2013
Dear Mirral06,
It is our pleasure to read you have spent a lovely holiday in our Hotel and that you enjoyed our food as well to hear you were satisfied with our personnel and service. We do try to do our best and to make all our guests happy.
We hope to have the opportunity to have you as our guests again soon.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 17, 2013

I won't repeat what other reviewers already said (I strongly agree that Lone is a great vacation experience), just wanna stress that everything in this hotel is done by award-winning Croatian architects, interior and graphic designers (3LHD, Numen, Bruketa & Zinic, etc)... Even if you can't afford staying here, come at least for some drinks and enjoy the view and the atmosphere. It is only 10 mins walk from Rovinj old town.
The price are in the expected price range (=high), yet from time to time they have some good deals.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rrr_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 19, 2013
Dear Rrr-Dc,
Thank you for your feedback. We are very glad that you have enjoyed your stay with us and that you were satisfied with all aspects of Lone. We are pleased to hear that you had a great vacation experience. I would like to add that we are proud on our Croatian architects and designers, so it's really nice to see that you share our opinion regarding the attractiveness of Lone.

Hope to see you with us again
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nis, Serbia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 16, 2013

Everything was on high level, position, hotel it self, service, all sport and wellness facilities. Only food could bee better. It was first few mounts of working, so maybe they fixed that part. It is connected with Rovinj via walking track next to the sea side and it has a nice park area.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyPirot_Serbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 17, 2013
Dear guest,
Thank you very much for your recent review.
Knowing you have had such a nice stay with us and your experience was overall a positive one is our greatest satisfaction. This year we have a completely new food & beverage offer.
Hoping we'll be able to welcome you again soon within our hotel.
We send you our kindest regards!
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Belgrade
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 10, 2013

Everything about this hotel is just beautiful. Someone took care of each and every detail you can think of, and wrapped it in a beautiful form. Stunning rooms, beautiful restaurants, lobby, stairways, the building itself is an architectural masterpiece. It's just a pity that the location didn't allow more rooms to have sea view.

The location of the hotel is very convenient - it's just between the old city (20 mins of nice walk by the sea) and amazing Punta Corrente forest park that starts right out of the hotel and stretches for miles, ideal for coastal walking, jogging and cycling. On the other hand, hotel has a very good SPA, so even staying in the hotel for a few days due to bad weather is not a big deal.

The only aspect that could be improved is the service during breakfast. Staff seem unexperienced and a bit confused - not on-par with everything else that is full 5 stars. My stay was during the low season, and this is the good time to practice with new staff, but they need to have strong guidance, someone to learn from. They seem to be learning from their own mistakes, which is not really the best method.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Strahinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 17, 2013
Dear Strahinja,
thank you for having found the time to write a review about Lone. We are pleased to read you have enjoyed your time with us as well as Rovinj.
We are constantly working on high quality service, therefore am sorry to hear that you are not satisfied with the staff at breakfast. We will give our best to correct possible mistakes.

Looking forward to seeing you again in our hotel.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 9, 2013 via mobile

Wonderful new contemporary hotel. Well designed and furnished. Parking is pricey ay €14 day but free parking on street. Rooms have a few bottles of cold drinks they are complimentary in the small fridge. New pool only open two days is a fantasyland in water. Nicely done overall.

Stayed May 2013, traveled as a couple
Helpful?
Thank crazy-traveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 17, 2013
Dear guest,
thank you very much for nice review! Seems like you had a wonderful time in our hotel. We hope that you will visit us again.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 7, 2013

I have travelled extensively in this area of Europe, and I can say with certainty that Hotel Lone is one of the best establishments I have visited. It is a remarkably well conceived hotel in an amazing setting. Rooms are spacious and the ones facing the sea or the forest are simply amazing. I went there with my family, but I noticed that they also have very good business facilities. The outside swimming pool was not open yet, however, the indoor swimming pool and the spa were enough to clench my 'water' withdrawing. It is a children friendly hotel and very close to Rovinj old town. I highly recommend this hotel.

Room Tip: Rooms facing the forest and the sea in the fourth and fifth floors.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanja_svarc, General Manager at Hotel Lone, responded to this review, May 17, 2013
Dear Ivan E,
We are very pleased to read your positive review about Lone, we are glad you were able to enjoy in all our services as well the beautiful surroundings. Our personnel sure puts much effort in what they do in order to ensure the best possible service. Looking forward to seeing you soon! Best regard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lone

Property: Hotel Lone
Address: Luje Adamovica 31, Rovinj 52210, Croatia
Phone Number:
Location: Croatia > Istria > Rovinj
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 23 Hotels in Rovinj
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Lone 5*
Number of rooms: 248
Official Description (provided by the hotel):
Lone represents a design-focused synergy of functionality, harmony and elegance. Featuring an impeccable blend of beauty, luxury and cultural heritage, the hotel is a year-round leisure and business destination. Hotel Lone is a unique and extraordinarily designed place located on the waterfronts of the Golden Cape Nature Park (Zlatni rt) and only a pleasant 15-minute stroll from Rovinj’s colorful town centre and marina. Offering 236 spacious rooms and 12 finely detailed suites this hotel represents a design-focused synergy of functionality, harmony and elegance. Featuring an impeccable blend of beauty, luxury and cultural heritage, the hotel offers fine dining restaurants and bars, exquisite entertainment programmes and an extensive Wellness & Spa centre. Hotel Lone captures the essence of Maistra's conference offer. Together with its sister hotels in the tourist destination area, it is capable of hosting major events with over 3,000 participants or tailor-made board meetings and workshops. The largest auditorium within the hotel has a seating capacity of 650, while the capacity of the largest auditorium in the area is 1,800. ... more   less 
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