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“Good, bad and ugly”
Review of Allegro Hotel

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Allegro Hotel
Ranked #6 of 13 Hotels in Rabac
Samobor, Croatia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good, bad and ugly”
Reviewed August 27, 2012

Just back from our holidays and i must say we didn't send our usual postcards to family members( "nothing to write home about").
Anyway, where to start, where to start? Let's start with us coming to the hotel and not knowing where the main entrance is. I have uploaded couple of photos that clearly show lack of visible sign or hotel name on the main entrance to the hotel itself which was rather dissapointing and upseting since we were not sure where to go.
When we eventually figured out where to go, we entered the reception area which happened to be the ugliest reception area i have ever seen in my life.
It basically looked like a bus terminal or something,really horrible.
Temperature inside was around 35 or 40 degrees Celsius ( no air con).
Staff at the reception desk were OK and went quickly through the paperwork, we took our room key and left.
Room was nice, good beds, nice bath, everything worked perfectly, aircon has saved our life since this was hottest week of the year in Croatia with temperatures around 35-40 C.
Staff in the hotel was OK in general, but our cleaning lady must be applauded for being very friendly and helping when we needed help.
Bars and terraces were OK, night entertainment was OK and i won't comment on swimming pool since we don't travel to the sea to swim in the pool.
But....
Food was bad.
Main chef was really bad.
We care about our food and i must say we were shocked how tasteless the food was.
Kitchen was a mess. It was like two guys that never cooked before were left to their own devices, given cookbook and being told to try and do their best.
They even had a courage to put one of those "chefs" cook in the front of the restaurant, to make something really horrible in wok and called that "showcooking".
That trully was a ghastly experience.
But,also, everything else we tried tasted like crap.
I can imagine somebody making scrambled eggs taste like nothing, but how do you make authentic Istrian or Dalmatian dishes taste like nothing when they are supposed to have strong and specific flavours from wine, herbs and spices?
So, after a couple of days, when we realized that nothing they ever make will taste any good, we adopted a new technik, which was selecting food that even they couldn't screw up ( like parma ham, cheese, butter, fruit jams,joghurt, milk).
Only we didn't count on them serving that food so poorly it was off-putting, for instance joghurt being served in a big bowl so you had to take it from there with a spoon and put it into your glass, same goes for fruit jams or butter being cut into pieces and served instead of being served prepackaged.
Very unhygienic and very unappetizing.
To sum it up, ingredients were good, but badly cooked and served.
Another thumbs down go to all inclusive service which it is not, eventhough they call it "light all inc".
How can you put guy squeeze orange juice and charge 20kn for 0,3dcl in the middle of all- inc. buffett and keep a straight face?
And did i mention that no air con was present in the restaurant so we were soaking wet after every meal?
Anyway, i think this is a good and clean hotel with nice rooms, but food is bad and room with all inclusive is too pricey.
We won't be coming back

Room Tip: Choose rooms on the park side for they are quieter and cooler.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jurodens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allegro_GM, General Manager at Allegro Hotel, responded to this review, September 7, 2012
Dear guest,

thank you so much for your recent review and for your stay with us. We pride ourselves on our very friendly and competent staff so thank you for mentioning it. I very much regret to read that we did not succeed in making your stay special because of some architectural and landscaping features of the property, which unfortunately cannot be influenced from our side at the moment.

Whilst I was pleased that you enjoyed our rooms and in particular our housekeeping service in general, I felt sorry to hear that our food quality in restaurant were unsatisfactory. I have discussed your comments regarding food quality with my chef in order to prevent any shortcomings and to make sure that we always keep all our services on the highest level. The quality of our food should never be of question, so I appreciate your feedback.

I very much hope that we can yet encourage you to stay with us again so I can put your above concerns to rest.

Zoran Rajković
General Manager
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
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English first
Belgrade, Serbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 22, 2012

We had great 9 days in Allegro. Staff was really helpful, room that we stayed in was spotless thanks to Lorena :) and had wonderful sea view. Food was very good (always fresh vegetables and fruits), restaurant is nice, waiters were kind, always smiling as well as the restaurant manager Dragana.
Only minus for us was the fact that there were lots and lots of children, but thats great for family vacation. :) Hotel provides variety of activities- table tennis, aquabics, animators for kids, swimming lessons... Beach is nearby, but there is a small swimming pool with salty water- max. depth 1.6 m. :(
All in all- would come back next summer.
Dragan & Milana

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allegro_GM, General Manager at Allegro Hotel, responded to this review, August 28, 2012
Dear Milana & Dragan,

it feels good reading yours review and thank you for taking the time to write it.
I am glad you enjoyed all that the hotel has to offer and that everything was up to your expectations.
I sincerely hope you get the chance to visit us again.

All the very best from all the staff members!
Zoran Rajković
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trieste, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2012

We just came back from our vacation spend in Allegro Hotel which is situated in small peninsula with beautiful pebble beaches. Even these days temperatures in Istria were at maximum we absolutely loved our stay in this lovely hotel. We were impressed with hospitality personnel. They will do anything for you!
Rooms are clean, food is great. We loved Friday Mediterranean dinner accompanied with typical local music. During evening hours you can enjoy in animation programs at outside terrace. One evening we take part in Olympic pool games. It was funny! We recommend this hotel and we will be back!

.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allegro_GM, General Manager at Allegro Hotel, responded to this review, August 6, 2012
Dear Goran,

thank you very much for writing such a fantastic review. We are delighted that you recognized our efforts. This is what gives us a motivation for further satisfied guests.
See you back again!

Regards from Rabac!
Zoran & Allegro management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
slovenia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 6, 2012

very nice option, you get a lot for what you have paid. We did not have any luck by reservation with a travel agency in our country, because they had stop booking for this hotel. So I wrote to Valamar e-mail, and they said that this hotel does not offer ALL INCLUSIVE in this periode. I did a reservation anyway - but when I arrived to hotel I saw people wearing bracelet for all inclusive! so this is very bad that people who works for Valamar does not what are they selling.

Overall it was great! Very nice staff in hotel, open minded people,good food and great location. We got fantastic room with wiev on the sea and pool.
Rooms are renovated, clean and big enough for great vacation. They have very small TV so if big TV is important for you, this is not a good choice :)

The only thing that I would change is wirelles internet. It did not worked!!! Not even in a lobby!! So if you need internet on vacation - you will not have it. I sugest to hotel that buy new and bigger modem :)

Beaches are very modern, clean and water also looked clean.

I would like to praise all staff for their smiles and patience when people in hotel were noisy, when they over eated - because of all inclusive and when they were rude.

I suggest people that when they see food and drink they do not act like they see them for the first time in their life, please be polite and take so much food they can eat :)) and that they move in hotel quietly because they are not allone in hotel¨!

Room Tip: rooms with sea side is worth of every EUR
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dejch83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allegro_GM, General Manager at Allegro Hotel, responded to this review, May 10, 2012
Dear dejch83, thank you for taking your time for writing this review. We are happy to hear that you took a break from everyday stress and that you came at home relaxed and rested. Like you said, the internet access is possible only in the front office for the moment, but we assure you that our intention is to introduce free internet access also in rest of hotel public facilities. Thank you for staying at our hotel and for recognizing the effort of our employees to exceed the expectations of all guests. We do hope you will visit us again next time you are in Rabac.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zemun, Serbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2011

We are delighted by the Light Allegro Hotel family rooms, we had a lucky to stay in the new renovated one with a wonderful view on Rabac bay and swimming pool. Two rooms connected by two doors, two bathrooms, two TVs, it's ideal for a family with 13 and 10 years old kids ;-) The pool with the sea water is a good compensation for the sea if you are too lazy to walk down for 100 -200 m and enjoy in one of the Blue-flag beaches. The food was great and of good quality. The personnel is charming and discrete.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank TamaraBV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allegro_Rabac, General Manager at Allegro Hotel, responded to this review, August 18, 2011
Dear Tamara,

My team and I personally are very delighted that you spend great holiday in Allegro hotel. We like to hear comments from our guests. This is the way that we can further improve our quality.

I hope for your next holiday that you will also stay in Valamar hotels!


Best wishes,
Zoran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenage England
Level Contributor
119 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed October 1, 2010

Stayed the night before at Birmingham airport as was cheaper to do this rather than fly and stay via Gatwick. Was diverted to Hotel Allegro due to building work noise in Rovinj. Though only a 3 star the deal we got ( all inclusive) suited us very well and the free drinks and excellent food added to our enjoyment of the week. Our balcony room was quiet looking to the harbour- other residents said their room was noisy at the rear car park side with early morning deliveries. Drawer space in room poor so had to have suitcases out most of the time which made circulation tricky. Weak £ means we only got 8.25 Kunas for a £ so meals out are expensive. Table tennis only available in conjunction with other hotels so only available via Animation programme. Apart from the pools the only free facility on site is a small gym. A Must Do walk is Catch a bus to interesting hillside town Labin (15 K pp) and walk down the mountainside footpath back to hotel - 60 /90 minutes- sensible footwear essential and don't do it in wet weather as sometimes tricky to tell which is the footpath and which is a dried up stream. 2 days after we did it, it rained a lot and the dried up waterfall was then spectacular when we walked from the bottom up. (Go along the harbour and past the front of the Hotel Mimosa and its 2 sister hotels, through a camping and leisure site over and along the side of the stream and up the mountain to view the pool ( lower path) or the gusher - top path). Rabac was starting to close down last week in September and the weather became very variable. Hotel has quite a few steps before you can get to the lift and restaurant and also in our case our bedroom!

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brit1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratislava
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 19, 2010

We stayed in this hotel for 4 nights, booked double room view park.
Room was ok- nice, clean, we got balcony and even little bit of sea view (even I didn t pay for it). There is AC and it is working without any problems.
If u prefer quiet nights book room to parkside, because by the pool during summer there is music/program every night.
Hotel is located 100m from the sea, on a hill.
Food is perfect, even my boyfriend who is vegetarian didn t have big troubles.
Pool is nice but we preffered beach. beaches are small and rocky so bring water shoes. Water is very very clean- all beaches have blue flag.
Overall nice place to stay and would come back.

Stayed July 2010, traveled as a couple
Helpful?
5 Thank dariach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Allegro Hotel

Property: Allegro Hotel
Address: Sv.Andrija 4, Rabac 52221, Croatia (Formerly All Inclusive Light Allegro Hotel)
Phone Number:
Location: Croatia > Istria > Rabac
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Rabac
Price Range (Based on Average Rates): $
Hotel Class:3 star — Allegro Hotel 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Allegro Hotel combines peace and tranquility of nature with pure family fun. Scents of pine trees and Mediterranean flora fill its bright rooms while floor to ceiling windows ensure spectacular views. Exciting activities for kids of all ages offered by the nearby Maro Club give you a chance to unwind by the pool, take a biking tour or enjoy the delights prepared by our skilled chefs. ... more   less 
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Also Known As:
Resort All Inclusive Castor Rabac

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