I think that there was an issue of misrepresentation from our tour company in that for our self-catering holiday there was the absence of cleaning of the apartment. When the representative was approached regarding this matter the response was that you are booked as being self-catering which does not include cleaning and that if cleaning was required then this was an extra cost of 160 Kuna (£20). Self-catering, over the many times that I have experienced this, has included cleaning of the facilities including floors, bathroom and bed change on at least 2 occasions per week. This would then compare with the offer provided by Thompson for the same apartments. The lack of information as to the lack of cleaning was misrepresentational against the expected norm and to prevent this misapprehension the company would then have to provide information as to what cleaning was to be expected by their clients especially when we have 2 young boys and this lack of servicing would have made us decide to holiday elsewhere. If no cleaning was to be provided in the package then this needs to be made explicit and that the provision of that service was to be paid locally. It appears that the omission of this information was either knowingly made or that the cleaing policy had changed after brochure printing.
The air conditioning was incapable of sufficiently cooling the 2 bedroom apartment with the solitary unit located in the living room/kitchen area making the bedroom temperatures little affected by its presence to which made sleeping uncomfortable considering that the daytime temperature reached 34-36 ͦ C and night-time temperature not much different with the a/c unit recording no lower than 26 ͦ C. When the apartment management were called to raise this point, the handy man came to look and said that the unit would need to be seen by an engineer. This of course never happened.
The advertised ‘tranquil’ and ‘ideal for families’ was not matched by the proximity of a so called privately owned night club that operated between the hours of 10pm and 4am. The location of the club was in a position that formed part of an overall site of Plava Laguna between Bellevue and Gallijot accommodation areas. Our apartment was on the side of the site that faced the club and disrupted my families sleep every night.
- Official Description (provided by the hotel):
- Treat your family to a dream holiday! Apartments Laguna Bellevue in Porec, Croatia, provide the highly desired freedom and privacy. Enjoy the well-groomed beach, try out sports activities or simply relax in this amazing environment. The choice is yours - we are here to fulfil all your wishes. ... more less
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- Also Known As:
- Apartments Laguna Bellevue Porec