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1 - 6 of 8 reviews
Reviewed August 18, 2018 via mobile

The hotel is new and everything is perfect here, close to the beach and only about 2km to the old town in Porec witch is a must to visit. No problem to walk there or take the Dotto Train for 15 kuna/pers, take about 5 minutes.
We lived in an apartment (no kitchen) on the area with own garden place, can be recomended. U have to walk down to the breakfeast in the hotel, a walk on about 150m for the one farest away.

We also wisited Beredina caves on a trip from tui and it was beautiful! Cost about 340 SEK/pers.

Also rented a car for a day, 490 kuna for an Opel Corsa and that was a perfect way to experience Croatia. Took a visit to Rijeka, a trip on 1,5h.

Good breakfeat
Aircondition on the room
Clean
Childfriendley (think of that id u don’t like children)
Tenniscourt next door
And a very nice apartment
And very helpful people who worked there

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Excursion711616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plavalaguna1, Manager at Garden Suites Park Plava Laguna, responded to this reviewResponded August 21, 2018

Dear guest,

Thank you for taking time and leaving an amazing feedback about the stay in our Garden Suites Park Plava Laguna.

We were really glad to read your positive impressions and it’s nice to hear that you enjoyed in all the charms that the destination offers.

We use this opportunity to invite you to another visit in our Park Plava Laguna Resort where you can enjoy in all the surprises that we have prepared for our dear guests.

Sending our best from Poreč,

Barbara Legović Kucelin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2018 via mobile

We arrived at the hotel the day it opened and it is very beautiful, albeit turf was still being laid and finishing touches made. We were greeted by friendly staff but there was no explanation about the facilities and our passports were taken for the duration, which I didn't like. We also weren't given our welcome drink which was disappointing as we had been up since 2am to travel.

Our accommodation was a garden suite. It's a small ground floor apartment. It was very nicely refurbished with an extremely comfortable bed and modern bathroom. It also had a little garden and seating. It was helpful to have a separate room from our son too and a TV for both of us to relax for an hour or so before going out at night. The quality of our son's sofa bed was poor however and there was a huge gap at the back that he fell down a couple of times at night.

The food at the resort is served from a buffet. The quality of the food was excellent, but the setting was not. It was akin to feeding time at the zoo. Way too many people scrabbling for the same food, long queues and it meant eating separately most of the time and cold food. There are not enough drinks stations either. The hotel could have set up the same food station outside as inside and this would have helped, but only part of the food is replicated e.g. There is no tea outside and so if you go outside to get juice then you have to make a further trip inside for tea. It meant spending looks of time walking around looking for things. In the end we went out for 90% of our evening meals because we wanted to sit and enjoy time together as a family and in peace.

Re cleaning of our apartment, this was appalling. I have never known such a terrible standard. I complained in the end and the apartment was given a good clean once. Some days we would be left with only 1 large towel to share between 3 of us. A cleaner broke a glass in our room and just left it above our fridge. Given that I have a 5 year old this was just dangerous.

The Animation Team Leader, Davor, is terrific, 5 stars for him and made the holiday for us. He works so, so hard. He made our 5 year old so happy. Playing games, dancing and having a big smile on his face at all times. My son won certificates for winning games and loved learning the actions to loads of songs that Davor knew brilliantly. I did a couple of work outs with Davor too and he was super. I hope that the hotel management team reward his valuable contribution as he made our holiday.

What the hotel needs is:

1. A better set up for meals so that families can sit and eat together in peace. Reworking the outside food station would achieve this.

2. A gym or proper workout space for Davor to do his programme. Laying on the uneven grass in the boiling sunshine is no good.

3. Cleaning staff to be trained and supervised about standards for rooms.

4. More games in the daytime for children, as they are great, and Parents able to sign their children into kids club sometimes. The fact that you have to supervise your child when they are in kids club is pretty pointless.

To sum up, for what we paid for 2 weeks we felt that we got value for money and the kids pool animation team and staff generally made it great. We had a great family holiday. Had I paid anymore then I would have been unhappy, so would base any decision to book upon cost here.

Date of stay: July 2018
Trip type: Traveled with family
Thank worldwidecaulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plavalaguna1, Manager at Garden Suites Park Plava Laguna, responded to this reviewResponded August 2, 2018

Dear guest,

Thank you for taking time and leaving an amazing feedback about the stay in our Hotel Park Plava Laguna.

We use this opportunity to inform you that we take the impressions of our guests very seriously in order to always be able to truly fulfill all the expectations. Furthermore, through this opportunity we send our apologize for those services in which we could not meet your expectations.

Thank you for the kind words dedicated to our staff. It’s always a pleasure to hear the guest’s thoughts and compliments!

In the hope that we will have the pleasure of welcoming you again in our facilities we send our regards!

Barbara Legović Kucelin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2018 via mobile

Ufff...
I thought to gave them 4 * but...
So much things irritated you...
Let's start...it is completely new resort, very nice...4 swimming pools...one is private, just for villas.

Staff is extremely nice, very polite and willing to help you.
We came just few days after opening and it is noticeable that managment was not ready and they are passing "child disseas"...
Hotel was completely full, so we get suite at the end of nowhere. Around everything were under construction, with garden workers and noises of garden machines.
For that amount of money that was too much, so I have made complaint to hotel managment.
They have admit their mistake, apologise and gave us appartment...but every morning around 7 o'clock gardeners start to work putting grass in front of appartments area...

In the restaurant you have to wait, they aren't ready for so many people. They are lacking in many things...no notice with the name of food, just some of them...
Not enough people in the kitchen, so you have to wait on them to prepare you a food...
I never seen so much lines on every steps...
If you want a drink step in the line for at least 5 minutes...it is irritating...
In 4* hotel you unexpected that...

It is much overpriced for the quality of service they provide it.

Did I mention that maid have not clean our bathroom for 3 days...towels were changed after 2 days when I complained at the reception desk...
To get reception over phone was misdion impossible...

And at the end I have to wait almost one hour at check out while they are checking my payment with their central booking place at Plava Laguna...

What a mess, incredible at all ;)

There is a much better place for that price in Porec and at other places along the Croatian coast.

Date of stay: July 2018
Trip type: Traveled with family
Thank Carlos777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plavalaguna1, Manager at Garden Suites Park Plava Laguna, responded to this reviewResponded July 26, 2018

Dear Carlos,

Thank you for sharing with us the feedback about the stay in our Garden Suites Park Plava Laguna.

We use this opportunity to inform you that we take the impressions of our guests very seriously in order to always be able to truly fulfill all the expectations.

Furthermore, through this opportunity we send our apologize for those services in which we could not meet your expectations;

Therefore, if you wish to visit us again in our Garden Suites Park Plava Laguna or in any other Hotel from Plava Laguna, we will try our best to make your future stay a pleasant one.

In the hope you will come and visit us again we send you regards from Poreč.

Sincerely,

Barbara Legović Kucelin
Hotel Manager

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Reviewed 4 weeks ago via mobile
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Date of stay: June 2019
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plavalaguna1, General Manager at Garden Suites Park Plava Laguna, responded to this reviewResponded 3 weeks ago
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Reviewed May 3, 2019 via mobile
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Date of stay: May 2019
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plavalaguna1, Manager at Garden Suites Park Plava Laguna, responded to this reviewResponded May 22, 2019
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