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“Fantastic Villa comes with a price, and its not...”
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Ploce, Dubrovnik-Neretva County, Dalmatia

Reviews from our community

Average - based on 8 reviews
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Reviews from our community

iain m
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Stunning views, smart modern apartment ....... shame about the terrible management and shoddy maintenance.”
Reviewed September 14, 2014 for a stay in September 2014
3
people found this review helpful

There is a wow factor when you turn up at Newport 11. It all looks amazing and the location couldn't be bettered. However, for a property costing this much (5780 euros), you can expect top service. We booked it 13 months in advance for 14 days. We turned up to find many exterior light bulbs out, a broken sunbed and no functioning air-conditioning in one bedroom. This property is also unfinished (pipes sticking up from the floor in every room) and the safe is not fixed to anything with the bolts neatly in a plastic bag beside it. The air-conditioning had been a problem for some time it transpired. That meant 2 of our party were uncomfortable for 10 days. The water heater is too small to provide showers for 6 people and broke down after 4 days. The Hedera office girls Iris and Ramona were helpful and polite at all times and the 'smaller' issues were quickly remedied (light bulbs, sunbed, repairing the water heater, bringing some essential kitchen ware that was missing) but it became clear to us that it is the young and arrogant owner / manager who is the problem. In addition, the ice machine jammed frequently refusing to make ice and the coffee maker sprayed boiling water when hot so was dangerous. The wifi did not work for 3 days and this is apparently a recurring problem because of the frequency of storms but Hedera only have a few usb modem sticks available for the 53 properties they manage and we were not offered one.
We tried to raise the issues with the owner of Hedera Estate who manages the property. He was incapable of providing the expertise to fix the air-conditioning for the whole of the holiday and despite continual phone calls it became clear that the owner of the actual property simply did not care about getting it fixed.
In the end we believed we were due a refund but when we requested one, we were treated as though we were complaining to get money back. Nothing could be further from the truth. We were just exasperated and angry with the careless arrogance of Hedera. In the end the owner of Hedera, Vedran Miovic, after implying we were making a fuss about nothing, offered us a 15% refund. This in no way compensated for all the phone calls and interruptions to our holiday, but it was a gesture which we accepted.
The head receptionist, Iris, came around with part of the refund but some was missing. We complained and was told that the balance would be given to us when we checked out. The final insult was that Vedran short changed us on the agreed refund, being passed out drunk in bed on the day of our departure and therefore could not give the money to his staff to pass on to us.
To summarize - it's such a shame that such a lovely place with a fantastic terrace, lovely pool and comfy beds is in the hands of someone who appears to have little idea of the tourist business and customer service plus an owner who is unconcerned about her guests. On a final note, there ought to be 6 sunbeds on the very large and beautiful terrace (not 4). Pity. It could be the perfect holiday. It's all there ............

Date of stay: September 2014
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location and the best views ever, nice pool.......
Liked least: the awful property management company (staff lovely, owner terrible)
Traveling group: Friends
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackiej
Perth, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Villa comes with a price, and its not just the steps.”
Reviewed August 28, 2014 for a stay in August 2014
2
people found this review helpful

This villa is fantastic. Great facilities indoor and outdoor. Lovely BBQ area and what a view!! This does come with a price as the villa is at the top of many steps. Also taxi drivers would not accept phone call orders unless we had a Croatian phone no?!?! The last point I will make and I must emphasis it is very important to consider before you book here, especially with children. The villa is surrounded by local people who stay next door on either side. We had a 7 year old who would love to enjoy the pool afterall kids love the opportunity to play in the water. There is in apartment that is occupied by a local taxi driver who works night shift (we were told this by the villa owners and the police) and on several occasions when my nehew was playing in the pool around 1030 am the villa owner would appear on his balcony and aim a volley of abuse at ourselves as he couldnt sleep. The vile language that came from his mouth was shocking. I feel I must give you some examples of what he said, 'do you love your son? I am going to take him away from you' he would also say sick things aimed at my elderly mother and father which are too disgusting to mention. We had to call the police on each occasion but there was nothing they could do as it was our word against his. The villa owner was aware of this neighbour so they have obviously had issues in the past. I would urge you to consider this information before you consider booking here. It is such a shame as everything else about our stay was first class.

Date of stay: August 2014
Overall condition of the property Bedding & mattresses
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonFLD
Windsor, United Kingdom
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Fabulous Apartment, Stunning Views, lots of steps!!”
Reviewed August 5, 2014 for a stay in July 2014

After an issue with our original rental property (all of which was resolved to our satisfaction I might add) we were moved to this fabulous apartment with private pool overlooking the Old Port of Dubrovnik.

The main linving space and kitchen was first class as was the huge warp around terance with pool and outdoor seating area, and the views were truly spectacular.

Word of warning. With the spectacular view comes a lot of steps. The walk down to town is just over 10 minutes but there are more than 400 steps down to the Ploce Gate. We took a taxi back as oposed to walking back up, but even then there are just over 100 steps up from the road where the taxi drops you off up to the apartment, so definitely not a place for the infirm or elderly.

If you can cope with the steps, highly recommended! I'd also highly recommend Hedera Estates

Date of stay: July 2014
How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The view, seriously impressive
Liked least: The steps!!!
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 5, 2014
Hello Simon,

Thank you very much for your nice review on Hedera A8 apartment and our agency. We are really glad that you liked the apartment and your stay with us.
Yes, there are some stairs to get to the apartment, but you have said it well: to get such an amazing view of the Old Town, Lokrum island and open sea, you need to be at the hill. I am sorry if the taxi has left you on the road under the apartment, there is also a private parking for the apartment above it and it probably would have been easier to walk down the stairs to the apartment on your return from the city.

Once again, thank you for your nice comment and we all hope to welcome you again.

Kind Regards,

Hedera Estate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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