We stayed here for 5 nights and it was a disaster from the moment we arrived until the moment we left. I think it must have come under new ownership since last year.
We had problems finding the hotel on arrival. The “location” section of their website is not very detailed and doesn’t tell you how to reach the hotel once you arrive in the old town. The phone number on their website is a phone/fax number so we had to ring a couple of times before anyone decided it wasn’t a fax and to pick up the phone. When we did manage to speak to someone, they came to collect us – 15 minutes later, after heading off in completely the wrong direction, even though we told her where we were (actually only about 30 seconds away from the hotel!)
When we did finally arrive, the hotel owner’s daughter (as we later found out) showed us to our room, with a quick wave of her hand towards the dining room and a fleeting “breakfast is through there”. We had to ask the serving times and no other aspects of the hotel were explained to us, we didn’t know who this woman was and she simply left us in the room, which also contained no written information about the hotel. The air conditioning unit had been left on a high heat setting, so the room was boiling hot. We had to open all of the windows and after 15 minutes of trying to work out how to get cool air, we gave up and turned the unit off altogether. We then tried to get the satellite tv to work – again spending a substantial amount of time on this, trying to work out how to switch between digital and analogue and which tv channels were which, before giving up. Inside the mini bar was one mini bottle of red wine and one of white. I had to go to find the owner’s daughter (in the basement kitchen) at around midnight to ask for some water.
The next morning, we woke up at 5.45am to the sound of the church bells (the church is next door to the hotel). It was not just a few rings – they went on for some time. At the same time. Every morning. It also didn’t help that one of the windows inexplicably did not have a blind. We then spent yet more time trying to work the shower contraption (see photos from previous reviews!). The water pressure was terrible so the only part of the contraption which was of any use was the normal shower head, the jets did not work at all. The shower itself was practically hanging of the wall, as was the shelf. There was one pair of slippers in the cupboard. There was no hairdryer. There was no coffee maker or phone. The bedding was old and cheap - throughout our stay we had anchors, stripes and animals on our duvet covers. It was bobbled and very old and faded – think 12 year old child’s bedroom in the 1970s.
As a previous reviewer said, there was not wi-fi in every room and the “guest internet” did not work. We reported this but they didn’t do anything about it so we had no access to the internet throughout our stay. We weren’t able to eat in the restaurant as it was full of the owner’s friends chain-smoking.
After breakfast (which is very good – probably the only saving grace of this hotel), we asked to move rooms. We also by chance found the receptionist and asked for some maps and information about the town/island (the receptionist is there from 1pm onwards, we found out later. But again, no-one gave us this information. We didn't know who to go to for help and had to go to the tourist office in town a few days later, when we couldn't find anyone at the hotel to speak with about our ferry home).
Our second room was better, although (like the first room) dark, and two of our lights didn’t work (we mentioned this but nothing was done about it). There was a socket for a second main light in the ceiling, but they hadn’t ftted one. Bits of the skirting board were falling off but at least the shower wasn’t coming away from the wall. We asked for drinks in our mini bar, and instructions on the air conditioning and tv. There were no slippers, soap or shower gel so we moved these across from the first room ourselves, along with the rest of our luggage.
The next night I also got very little sleep. Every time I turned over I smelt urine on the edge of the bedsheets on my side. We were later told there were no animals at the hotel and they couldn't understand what had happened, but the owner’s daughter had collected us the night before with a Rhodesian Ridgeback dog, which came with us into the hotel and tried to come with us into our bedroom. I suspect the dog either accessed the room and urinated on the bedsheets, or it/another animal had done so perhaps when the washing was hanging out to dry. We asked that our bedding was changed.
The next day we returned to the hotel around 5.30pm. Our bed had been stripped and clean sheets left in the room. So we made the bed ourselves although the duvet was still missing. We went to find the owner’s daughter, who said that the washing machines had been busy all day (although it was off-season and we were the only guests, so I’m not sure why we couldn’t have had another room’s duvet). I am 6 months pregnant and so we asked for some blankets in the meantime so we could have a nap. These were provided and we were told that she would bring a duvet to the room later. This never happened and we ended up sleeping the night under a small blanket – we were both cold and uncomfortable all night.
We spoke to the receptionist about our problems the next day and said that we weren’t happy to pay full price. I think we were offered 30 Euros off. We said this wasn’t good enough and we were offered 100 Euros off the total cost of our 5 night stay.
On the fourth night we were kept awake by a guest continually slamming the door to the kitchen/restaurant at around 11pm/midnight. The hotel really is very noisy and you can hear everything, although this incident actually wasn't directly the hotel's fault.
On the last night the owner was entertaining some of his friends in the restaurant right below our room all evening. We waited until about 11pm which we thought was a reasonable time for things to wind down, considering it is a hotel with paying guests. My partner then went downstairs into the restaurant to ask the owner if he would mind keeping the noise down (there was lots of laughing/talking, banging fists on tables and throwing things around in the kitchen). The owner shrugged his shoulders and asked what he was meant to do, he had “guests”! This really was the last straw. We gave them another 30 minutes to quieten down/leave, at which point I walked out onto our balcony in my pyjamas and screamed at them that I was 6 months pregnant and hadn't slept all holiday, we had asked them once politely and I would be calling the police unless they kept the noise down. One of them asked who I was (very odd, considering I was in my night gear hollering out of a guest room's balcony in English in the middle of the night). Funnily enough, this seemed to work and they all left the premises without any further ado!
We left the next day at 7am. We were meant to be met by someone to help us with our luggage and so we didn’t have to walk across town from the hotel’s car park to return the key. No-one turned up.
All in all, a terrible stay. Very noisy and disorganised. No care or attention is given to guests. The price they are charging for the rooms which are falling apart is a joke. The breakfast was great although the bedsheets with urine on them make me question the hotel and kitchen’s overall hygiene standards.
- Official Description (provided by the hotel):
- Villa Nora Hvar is a new hotel situated in the middle of Hvar old town. The ancient Palace, built in the 14th century, once the rich and magnificent residence of the aristocratic family Gazzari, has been now completely restored as the elegant and refined Hotel Villa Nora, one of the most beautiful in Dalmatia. Villa Nora is located in the city center, next to the main square - the largest square in Dalmatia, a 2 minute walk from the harbor and the bus station, close to famous restaurants, shops, vibrant nightlife and all major attractions and sights. ... more less
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- Also Known As:
- Villa Nora Hvar Hotel Hvar
- Hotel Nora Hvar