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“Great location fabulous staff”

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Hotel Croatia Cavtat
Ranked #2 of 18 Hotels in Cavtat
Certificate of Excellence
Reviewed May 15, 2014

The hotel is extremely clean and the room spacious. Breakfast are plentiful. We stayed on half board and there was a lot of choice which was constantly refreshed.
The staff were without exception wonderful, they could not do enough for us from the guys that dropped us in the buggy to the harbour to the hotel manager.
If one night you do not want to use the main restaurant you can exchange this for money off the steak house or one day when we went out we exchanged for a packed lunch
The harbour with plentiful bars and restaurants is a short Walk down some steps or they offer a golf buggy ride if required
The bus to Dubrovnik gets packed and there is a real fight to get on it. You can catch it from the harbour on the hour and half past (high season) 25 kn one way and you can buy on the bus.
It is down a lot of step s to get to the old town and if you don't fancy them on the way back get the water taxi from Dubrovnik harbour to cavtat

  • Stayed: May 2014, traveled with friends
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1  Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 20, 2014

Dear Carol L

Thank You for taking time to report Your impresions of Your recent stay with us.
We are very happy to hear that You have spent nice holidays with us, and enjoyed our location, services and facilities.
We hope we will have a pleasure to welcome You once again, and in the meantime, we are sending our best regards.
Kind regards,

Slobodan Gluhan
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,660 - 1,666 of 2,767 reviews

Reviewed May 14, 2014

Positivies
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Spacious, free parking, clean, great sea views, spa facilities, lots of conference rooms, private outside spaces, walking distance to Cavtat town, transport services for elderly to Cavtat, spacious rooms (if 'superior' room), indoor and outdoor salt-water pools, helpful concierge staff.

Negatives
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Hit and miss room cleaning services, dated and not fit for purpose gymnasium, low quality food (little variety, very little for vegetarians - even less for vegans, some food overcooked/undercooked, poor presentation and cantine-like ambience), very over-priced food and drink (see tips section for how to beat these), half board option does NOT include any drinks for dinner and they outright refuse to serve tap water (they charge £3 for a 500ml bottle), poor service in dining hall - staff remove plates and cutlery between courses without asking and do not replace them, staff are generally miserable and not warm. No wifi coverage beside swimming pools, no coffee/tea making facilities in room, no ice, in-room air conditioning is centrally controlled rather than individually per room, bed linen is changed every 3 days, TV channels 90% German, no in-room alarm clock/ipod connection, poor room sound-proofing.

Tips
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Ask for ironing board and iron instead of expensive laundry services.
To avoid paying excessive prices for food, either go all-inclusive or eat in local restaurants/cafes for up to 60% less.
Tap water is perfectly safe to drink and tastes good. Also some of the cleanest in the world!
Hire a car to see Croatia and neighbouring Montenegro. Local transport is infrequent especially on weekends. Taxis taken from major hotels are rip-offs.
If driving towards Split from the south (Dubrovnik) you will pass Bosnian border control points and you MUST have your passport alongside driving license with you.
Dubrovnik and Ston both have great city walls to walk on but Ston has 1km of walls for 40KN per person, whilst Dubrovnik charges 100KN per person for a shorter walk.
Dubrovnik is a tourist trap and gets very congested with tourists in summer. We went early May and it was already very busy.
Local mini market (Pemo) about 10 mins walk away from hotel. Mini market (Tommy) 2km away. Supermarket (Lidl) approx 9km away.
Cavtat (pronounced Tsavtat) town has a few bars and restaurants (mostly fish), great gourmet dining at Bugenvila restaurant (great service and good veggie options too).

  • Stayed: May 2014, traveled as a couple
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3  Thank Ruxstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 26, 2014

Dear Guest,

Thank you for sharing your comments of your short stay in our Hotel.

We are happy that you enjoyed our location with beautiful rooms.We are sorry that you did not find the service in Hotel Croatia up to 5 star standards. Opinion of our guests is highly important to us, as it offers us a chance to improve our services and facilities. We assure you that we will look into all the aspects that could be amended.

We hope to welcome you again in the future so we can meet your full expectations.

Kind regards,
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014 via mobile

Peace, relaxation, chilling out, eating well and magnificent sunsets. If you also like great food and excellent service, then this is the place for you...
Situated on a superb Croatian marina in Cavtat (pronounced Savtat), this proved to be an inspired choice. It's billed as a 5 star but ofcourse by British standards it's more of a 4 star.

Would I recommend it? Without a doubt. The location is superb for strolls a long the marina, food and drinks. Day outings to Montenegro are easy, as are the island trips near by.

The locals are so hospitable and friendly. Wow. What a hidden gem!!!

  • Stayed: May 2014
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4  Thank livingthedreamreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 14, 2014

Dear livingthedreamreview
Thank you for finding the time to review our hotel. We are more than happy to see that you truly enjoyed your stay in our hotel, from the location, food, to our services and facilities.
We hope we will have an opportunity to welcome you once again in our hotel, and in the meantime we are sending our warmest regards.
Yours sincerely,

Slobodan Gluhan
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

We enjoyed a weeks break at the end of April in this beautiful hotel. From the moment we arrived we were met at the door by by the door man who had a big welcome and the lovely reception staff who immediately upgraded us to a sea view room.
This hotel is immense. If you are looking for a cosy hotel this is not for you. Whilst we stayed there was a lot of conferences which resulted in a lot of business people flying around the hotel. This did not bother us as it did not take away from the excellent service we received by every single member of staff.
The hotel is very comfortable and we loved the rooms so clean and with a bed that you are guaranteed an excellent nights sleep. To lie in bed and listen to the ocean is something that money can't buy. The rooms were cleaned to a very high standard and the staff who came on a daily basis all had good speaking English and a big smile on their face.
The food was the only down side to the holiday! Whilst it was edible I will agree with previous posts that the food is luke warm and a bit bland. It is definitely not 5 star food and lets the hotel down a little bit. We dined in the steak house one of the nights and it was fabulous, again, excellent service and excellent food - definitely a bit over priced but worth it.

All in all I would definitely return. Cavtat is so beautiful. The scenery is breathtaking and its proximity to beautiful Dubrovnik is wonderful. The hotel is about 10 minutes in a taxi from the airport and this also makes it great for a short break.
One last thing I was so delighted to get a beautiful birthday cake sent up to the room, not only was it very welcome but it was very delicious. I suppose this is what makes it such a lovely well run hotel - every though it is huge they still remember the little things.
We will be back in September.

Room Tip: Sea view rooms a must - ask for 6th or 7th floor.
  • Stayed: April 2014, traveled as a couple
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5  Thank Cabriolet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 12, 2014

Dear Cabriolet,

Thank you for your comments and for rating us with highest note on Trip Advisor.
We are thrilled to see that you enjoyed your holidays in Hotel Croatia, as well as all our services and facilities, and especially the effort and service you experienced from our staff.

Moreover, we are proud to learn that our Hotel will be an exception on coming back to the same Hotel twice, and we are looking forward to welcome you once again. In the meantime, we are sending our best regards from Cavtat.

Yours sincerely,

Slobodan Gluhan
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014

This is unusual for me to write a review whilst still staying at the hotel, we leave tomorrow. I am quite easy to please (generally speaking) Myself and my husband cannot fault the excellent service from the staff, who are very willing to help with any inquiry we have had. We called through to reception to inquire about hiring a bicycles and within minutes reception has arranged or a local company to call us with the details! We were on the bikes within minutes, great!

The rooms are cleaned daily, the towels and bed linen attended to every day. Our room is great and I have my laptop with me to take advantage of the hotel wifi.

The beds are very comfortable, and the bathroom is very lovely, with a hairdryer, magnifying vanity mirror, good lighting, a stool and drawer and complimentary toiletries. The shower is powerful, with a detachable head AND and even more powerful overhead fixed shower. The bath is large and comfortable too. There are lovely comfortable bathrobes, which are changed whenever they are put in for washing. There are also slippers provided which makes your stay even better.

FOOD...I will however say that breakfast could be quite a bit better. If hot food if your preference in the morning, then HOT plates should be HOT, the hot food was warm and if these plates are cold or tepid then .....COLD food is what you get I'm afraid to say. We decided to stick to cereal of fruit. It really let the hotel down as the service was great in many if not all other areas. The local eateries and restaurants are excellent, with great fresh food available at very reasonable prices, so don't worry too much.


On balance, if you have booked here, you will surely enjoy you stay!

Room Tip: The sea views are wonderful, we had a double bed, you can check availability for this
  • Stayed: May 2014, traveled as a couple
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5  Thank yulgok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 12, 2014

Dear Yulgok,

Thank you for staying in our Hotel and for finding time to report your impressions.
We are happy to see that you enjoyed your stay in terms of location, rooms with beautiful views, our facilities, and especially staff friendliness.
However, we are very sorry to hear that you did not find some of the services and food up to 5 star standards.
We can promise you that we are working continuously on improving our services and amenities, and hopefully we will have an opportunity to welcome you again to improve your impressions and meet your full expectations.

Kind regards,

Slobodan Gluhan
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

As this was our first visit to Croatia it took a while for us to choose a hotel and this didn't disappoint. I can see that some over reviews have commented on the outside appearance of the hotel and yes it does look like a concrete block but it is simply stunning inside. I didn't rate this excellent as there were a few false starts - wrong room - when we first arrived but the staff were most definitely first class. They could not do enough for you and were continuously offering to help with our bags, recommending places to go and just generally very polite.

We had a sea view room and bearing in mind the hotel is surrounded by trees it was still a beautiful view. The piano bar and outside terrace of the swimming pool has amazing views of Cavtat which is less than 10 mins walk from the hotel with ample bars, restaurant and shops.

We were on a half board basis, breakfast had everything from fry up to toast to cereal to cold meats and fruit and yoghurt and everything! Dinner was again a wide variation and considering how big the hotel is there really is something for everything. We chose to pay for everything in cash as opposed to putting it on our room, bottle of water 28 kuna, beer is 39 kuna however there is happy hour every day with 30% off which is always worth doing!

As half board they had an offer on their a la carte steak restaurant and we got 70 kuna per person off the meal, definitely worth doing as the food was brilliant and cooked on an open coal fire.

We also had a couple of treatments which were a little pricey but the facilities were of a high standard so it is to be expected.

Overall, amazing hotel and as we are already planning another trip back that speaks volumes!

Room Tip: Sea room is worth it!
  • Stayed: April 2014, traveled as a couple
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5  Thank NicolaH321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 12, 2014

Dear NicolaH321,

Thank you for staying in Hotel Croatia and for recommending us to future clients with high rating on Trip Advisor.
We are happy that your stay with us was enjoyable in every aspect, and that you left with beautiful memories. We are especially pleased to see that you recognized friendly and helpful attitude of our employees. We are looking forward to welcome you again in our Hotel.

With kindest regards,

Slobodan Gluhan
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014 via mobile

Have just returned from a second visit to this hotel and just as good as last year and intend to go back again next year! The location is perfect 10 mins from airport around 12 pounds for taxi, flight from Gatwick is about 2.5 hours nice and quick and the hotel looks over the sea, beautiful views, service very good, we were remembered from last year, lovely staff. Because hotel is up on hill to the town, lots of steps to climb, however the hotel provides buggys and they will take u down and you can call to pick you up, only minor moan, food isn't always as hot as should be, but it is on a buffet style and if you ask they will sort it for you. Lovely pool and terrace and come away feeling relaxed and spoilt just what you need from a holiday. Love it there!!

  • Stayed: April 2014
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4  Thank Lynda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCroatiaCavtat, Manager at Hotel Croatia Cavtat, responded to this reviewResponded May 12, 2014

Dear Lynda C,

Thank you for your comments concerning your recent stay with us.

We are more than happy that you are coming again in our hotel and that your holidays were again enjoyable in terms of location, services, facilities, and staff friendly attitude. We would be thrilled to welcome you once again in our Hotel.

Thank you again for your valuable comments.

Respectfully,

Slobodan Gluhan
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Croatia Cavtat

Address: Frankopanska 10, Cavtat 20207, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Cavtat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cavtat
#2 On the Beach Hotel in Cavtat
#2 Spa Hotel in Cavtat
#5 Romantic Hotel in Cavtat
Price Range: $135 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Croatia Cavtat 5*
Number of rooms: 487
Official Description (provided by the hotel):
Hotel Croatia is among the leading five-star hotels on the Adriatic. It is the ideal base for exploring Dubrovnik, whether you are here for leisure or business. Hotel Croatia offers private beaches both on the open water and a protected bay, indoor and outdoor pools, hiking trails, state of the art wellness center and award-winning dining facilities. Located between International Airport and Dubrovnik, Cavtat is the perfect location for holiday or business trip. ... more   less 
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Also Known As:
Croatia Hotel Cavtat
Croatia Cavtat

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