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“Please don't go, we are not fussy people this is an honest review and not over the top. Be aware of all inclusive issues”

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Remisens Hotel Albatros
Ranked #6 of 17 Hotels in Cavtat
leicester
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Please don't go, we are not fussy people this is an honest review and not over the top. Be aware of all inclusive issues”
1 of 5 bubbles Reviewed October 23, 2012 via mobile

Ok, me and my partner (26 and 33) went to Cavtat in October this year (2012) and wish we had stayed at home. We are not like some people who make a holiday seem worse that what it is, if somewhere deserves praise then we give it. The first thing is that if you book all Inc you expect it to be that ( this is the fault of who you book with) but make sure you ask for all Inc plus!! As this is the REAL all Inc !! Now we didn't really know what to expect but what we found straight away is how many older people were in our hotel, the youngest person was about 65! I think this must've been the time of year really. The staff at the hotel are very rude and unapproachable and had me in tears at one point! They ignored me in a que for the bar and went to a man behind me, we were then told we had had 150 drinks anyway !! We had 3 lol. Debrovnik is beautiful and well worth a visit but that's all we enjoyed. You have to walk for quite a while to get to any restaurants and bars ( we did alot of walking as we hated the hotel). The only positive thing is it is clean!! The aircon didn't work so it was a good job it wasn't hot hot as we would've been in a sauna. The food was awful, brussel sprouts for brekky and the sane food everyday!! All in all it was a bad week, we tried to come home early!! Please take this advice and DON'T GO

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gemgem814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Remisens Hotel Albatros, responded to this review, November 14, 2012
Dear guest,

We would like to thank you for the opportunity you have given us by choosing Iberostar Albatros. We regret profoundly the failure to meet your expectations, and we are grateful that you shared your experience, as this will guide us to adapt our services to achieve maximum customer satisfaction.

Regarding the all-inclusive service, we would like to apologies that on this occasion it could not satisfy you. Nevertheless, we want to point out that for your next holiday we would be more than happy to assist you in our call center to choose the service that best suits you, as in Iberostar you have the possibility to book all inclusive premium, all inclusive 24 hours, all inclusive plus, etc.

We are very sorry to hear that you could not enjoy the two prime pillars of our company which are the service orientation and professionalism of our staff and the outstanding performance of our gastronomic department. Therefore, now we are revising all off our procedures in order to guarantee that all employees supply the same high quality service, so that in the future we can surprise you positively by fulfilling or even exceeding your expectations.

On the other hand, we are delighted to read that you really enjoyed the efforts of your maid and the spotless room, thanks to your comments we know that we were successful in this area and that motivates us to do even better.

Once more we want to thank you for having shared your opinion, rest assured it will help us to improve. We hope to may receive you soon and surprise you positively offering a perfect holiday!

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,159 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Limerick, Ireland
Level Contributor
141 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed October 23, 2012

My wife and I, together with a total group of 28 mature people, stayed in this hotel from October 3rd to October 10th 2012.
The hotel, and all of the services provided were excellent with the exclusion of the nightly entertainment which really was the only down. The young guy facilitating the entertainment ( mainly Bingo) was somewhat over enthusiastic and really annoying at times.
Also, some of the fittings in the bathrooms needed attention.
That said, the hotel staff were most friendly, the food was varied and good and the location was excellent - 10 minutes from the centre of Cavtat and right on the seafront.
All of the group had rooms with seaviews which was great.
The ferry to the centre of Dubrovnik old town departed from right outside the hotel every half hour or so. It took about 50 minutes one way and was priced at €10 approx return.
Many tours of this wonderful country were available from the hotel, also car hire.
Cavtat is a really lovely resort best suited though to mature persons.
A return visit to this location and to the Albatros hotel is a must for the entire group.
The proximity to the airport was also a big plus.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liam_mccaffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 22, 2012

Just returned from a lovely holiday in Cavtat,staying for 1 week at the Ibereostar Albatros.Hotel was good with beautiful views but the food was a dissappointment in comparison to previous stays with Iberostar in Tenerife,also the dining room experience left much to be desired as at times it seemed quite chaotic and you were left to find a table instead of the normal of being shown to a table by the Head Waiter.We would return to this resort as it is very lovely but not sure about this hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Remisens Hotel Albatros, responded to this review, November 14, 2012
Dear Alan,

We thank you for taking the time and effort to write your opinion on your recent stay in Tripadvisor. Your review helps us to know how we can still improve the experience of our guests and to us that is of prime importance.

In addition, we took good note of your remarks related to our culinary offer and we feel sad about your disappointed. The gastronomy is one of the pillars of our chain and we can assure you that it is essential for us that our customers enjoy our cuisine. For this reason, Iberostar is reinvented year after year, improving facilities and renewing our hotels with themed restaurants, special effects for the buffet, Show Cooking, etc. We have passed your constructive critics to the head of the department and we are checking the protocols in order to guarantee the compliance of our demanding quality standards. Even so, we would like to mention that currently we only work with professional chefs of great recognition that use only top quality products.

On the other hand, we are satisfied to read that we were successful in many of our services. As you wrote that you enjoyed the excellent location, the breathtaking views, and that the hotel was good, we know you took some beautiful holiday memories back home, and to us this is part of our goal.

Once again thank you for your feedback, we do appreciate all of your comments as they help us to improve. We hope to see you again in the near future and to have the opportunity to offer you another very enjoyable experience with Iberostar.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 18, 2012

My husband and I stayed at the hotel for 2 weeks from 30/09/12 in a very comfortable room with lovely view of the mountains and the sea. We requested a mat to prevent slipping in the shower/bath and this was provided without delay. It was such a good one we even asked if we could take it home with us and the manager very kindly agreed to this strange request.The hotel is very spacious, with wonderful views and only a 10 minute walk into the delightful village of Cavtat. From outside the hotel you can go by boat to Dubrovnik, a much pleasanter and more unusual journey than by bus. All in all a very pleasant hotel and a great base for sightseeing in that area of Croatia.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

My wife and I stayed in the Iberostar for 3 nights during a one week trip to Croatia. The hotel location is fantastic, just a 10 minute walk to the centre of Cavtat.

The hotel's facilities are excellent, our room was spotless and breakfast was very good with a wide selection. The price was very reasonable and we would certainly recommend the Iberostar Albatross.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eamonnhawe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hexham, United Kingdom
Level Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

We stayed at the Albatross for 2 weeks from 22/09/12 to 06/10/12.
On arrival we were allocated room B 155 unfortunately there was a pump and generator housed in the garden and we were kept awake all night.
I complained to reception the next morning they admitted they were aware of this but as there were no other rooms available till the Tuesday so I would have to put up with noise till then.
On the Tuesday after breakfast we went to enquire about moving rooms and were told we would have to return after 12 noon.
We did get moved to another room eventually it was smaller but at least we could sleep at night.
We found the hotel overall to be very good the food was of good quality good selection and plentiful. The animation team did a excellent job in particular Dubrovnak who tried his utmost to involve people.
The holiday was with Jet2 holidays who I would not hesitate to use again.
On our last day at hotel we booked the room for extra time and that as a gesture of good will owing to our problems it would have been complimentary wrong it cost 300 kuna.
I would use the hotel again if I had assurance that they had sorted out there noise problem.

Room Tip: Avoid rooms in sector B of hotel
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mickley22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed October 10, 2012

We stayed at this hotel for three nights October 2012. The views from our balcony were just wonderful to open the curtains to in the morning. Lots of facilities including indoor and outdoor pools and the sea just yards from the hotel gates. We swam in the Adriatic which was warmer than the hotel pool! The staff were very friendly and helpful. Our room was cleaned while we were in breakfast each day which was great. The only down side was the food which was alright but we had expected more from a 4* hotel. It was buffet style dining and there was lots of choice but the flavour wasn't there. It's a large hotel and that's what you get, I suppose. The location is good as you can walk to the jetty in 5 minutes to catch the boat into Dubrovnik. There are very pleasant walks around the peninsula and into Cavtat town. Cavtat is a beautiful place to come back to after the buzz in Dubrovnik. Lots of nice restaurants on the harbour.

Room Tip: Definitely go for a seaview.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Remisens Hotel Albatros

Property: Remisens Hotel Albatros
Address: Od Zala 1, Cavtat 20210, Croatia
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Cavtat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cavtat
#3 On the Beach Hotel in Cavtat
Price Range (Based on Average Rates): $
Hotel Class:4 star — Remisens Hotel Albatros 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Remisens Hotel Albatros (4*) is located right by the sea in the magnificent surroundings of the town of Cavtat, Croatia. This four-star hotel is the ideal choice for a relaxing and fun family holiday by the sea. The hotel is surrounded by lush parks where you can enjoy pleasant strolls, but at the same time is located close to the centre of Cavtat and just a few steps from the coast. The rooms are fully furnished and decorated with particular attention to detail in order to provide maximum comfort for guests. Some of the rooms offer direct sea views, while some are located at the side. However, they all provide the peace and quiet that you need on your holiday. Are you interested in organising congresses, conferences or other events? In Cavtat, guests can participate at professional meetings in a stress-free environment. If you are travelling on business, the Hotel Albatros is a great choice for your meeting, because it includes 3 conference rooms with all the necessary equipment and professional support from the members of the Group and Business Travel Department, who will make sure that your event runs as smoothly as possible. An internet connection is available in every room and also in the Internet Corner in the lobby, where you can enjoy all the advantages of the virtual world. ... more   less 
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Also Known As:
Iberostar Albatros Hotel Cavtat
Iberostar Hotel Cavtat
Iberostar Hotel Albatros

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