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Pullman Lijiang Resort & Spa
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Reviews (265)
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Reviewed July 25, 2013

Here for a 3 day conference, and was initially assigned a one-bedroom villa. I later requested for a change to a normal deluxe room in the main building. Overall comments:

General Exterior - Positives & Negatives:
+ Tranquil, pleasant grounds with a picturesque pond in the middle of the main compound
+ Buildings in the style of the local architecture
+ Clean grounds and well kept
- Non existing security, anyone can walk in anytime of the day
- Pathways to villas very dark and unlit at night

Reception and Public areas - Positives & Negatives
+ Cosy reception, efficient check-in, staff good-mannered and pleasant
+ Good selection of Chinese & western cuisines, with nice and tasteful decor
+ 1919 bar has pleasant seating in library, main bar, outside terraces
+ 1919 bar has nice staff, cigars, etc.
- On my day of arrival, all restaurants and bars were close at 11pm, despite the directory claiming the bars open till late
- Need a more professional barman. Cocktails are strange tasting and differ greatly from general recipes at international hotels
- Although staff generally well-mannered,a smile would be good as most have somber expressions which makes their good manners look fake
- Shops closed all the time, no amenities for sale. I wanted to buy batteries and was told (pleasantly) to go into town to get it!
- When asked for suggestions on walking routes in Lijiang, none could be given

Rooms - Positives & Negatives:
Villa:
+ New, clean, we'll-decorated
+ Sufficient privacy
- No latch lock on door
- not enough lighting in garden
- Insufficient lighting from reception to villas
- General lack of feeling of security
- Poor WIFI reception
Deluxe Room:
+ Good and open layout, good size
+ Comfortable bed
- Uncomfortable pillow
- Mini bar fridge not cold enough, and suddenly locked on my second day, and strangely, they put a souvenir tee shirt (for sale) inside the fridge
- Rain leakage in corridor
- Dark corridors, poor lighting even during the day time

To sum up, the website depicts a very nice international standard resort. The hardware is good enough but I would expect food and beverage outlets which open till later, more additional services like a small shop for amenities or proactive suggestion to get it for me rather than send me into town, a concierge which would give suggestions for touring routes. Also more available transportation to key tourist areas.

Room Tip: If booking a villa ask for one close to the main reception to avoid walking past dark pathways at night
  • Stayed: July 2013, traveled on business
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5  Thank alphalau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dir-marcomlijiang, General Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded September 11, 2013

Dear alphalau,

Thank you very much for taking the time to post this review.

We have gone through your list of observations and comments. It’s great to know your positive points about hotel’s exterior, public areas, room & villa, cuisines and staff service. At the same time, we are disappointed that some of our services did not match your expectations.

For security – Our Resort is open to public at any time; to monitor the movements, we are equipped with a camera system and a our Security Team is monitoring it and alert if any suspect behaviors are detected. Our Security Team is also doing some patrol. We can assure you that security is one of our main priorities.

For lighting system – We are pleased to inform you that we have an ongoing project about our light system, with two main objectives in mind: increase our lightening efficiency and protect the environment be changing all bulbs into LED light. We are confident that very soon, a bit change will be visible is our Resort.

For bar – We aim to keep our outlets open as much as we can to offer guests a large choice and also try to customize our opening times according to some special Guest request. We have also a 24 Hours room service where guest can order a large selection of food and beverage. Our freshly on board Bar Manager has already started a training program to insure the quality of all of our drinks served to the guest.

For smile – Some of our Team Member may not be confident enough in their daily tasks, especially our new comers. That could affect their ability to smile. We are going to reinforce trainings on this, especially for new Team Members.

For shops – It is true that we have only a Tea shop in our Resort; however our reception provides some articles, thanks to your comment, we are going to re-visit the list of article available.

For suggestions on walking routes – We have strongly communicated about this specific comment in our Team. In our hotel, we have our Tour Guide Tina who can provide you with lots of advices about sightseeing and activities; Lijiang has lots of places to visit. Pullman Lijiang Resort and Spa is located just 10-15 minutes’ walk from ShuHe Old Town. We have also produced a map about jogging and cycling around the hotel (we also provide bikes), this map is available in all of our room/villa. We can assure you that now, all our Team Members are fully aware about sightseeing.

For room and villa – The guest can choose different type of pillow; our rooms are equipped with rectangular pillows, scare pillows, memory pillows and legs pillows. All the choices are available on a menu display on the side bed table. Our mini bars are respecting our Pullman standard, we have already communicated with our Housekeeping Team in charge to avoid any non-compliance item. We are going to test our WIFI installation and action accordingly to ensure 100% coverage of our bedrooms, villas and public area.

Again, we do appreciate all the comments you have written here and the valuable time you have taken for the review. We sincerely apologize again for all the inconvenience caused to you during you stay. All team members have been notified and it will be used to improve our quality of service. We hope you will give us another occasion to better serve you in the future.

Thank you.

Sincerely,

Patrick
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

I had the chance to sleep there last summer. We were 6, sharing a villa for a week end in Lijiang. The villa we had was huge, deeply cleaned. Beds were wonderful. We had a dinner in the restaurant, what a pleasure to enjoy really good french cuisine in China.
Staff was great. I remember it was raining, So the front desk sent us a car between our villa and the entrance when we were supposed to get a cab.
Wonderful stay.

  • Stayed: August 2012, traveled with friends
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Thank KeekeeNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dir-marcomlijiang, Online Reputation Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded July 18, 2013

Dear KeekeeNYC,

Thank you for taking your time posting such a wonderful comment for Pullman Lijiang.

It’s great to hear your positive comments and that you enjoyed our resort and service. Quite happy to know you and your friends had a memorable time together in our hotel.

Please do recommend Lijiang this unique destination to your family, friends and colleagues… We look forward to the opportunity to welcoming them to the region and hope they will choose Pullman Lijiang as their home away from home whilst here.

Best regards,

Swizzle, DU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013 via mobile

The memories are just alive always, just in front of your eyes no mater what... This hotel, the city, the people, a person change you forever, can you believe it~~~~. Unforgettable moments always there, you don't need even to have pictures of that, it stays in your memory always. Thanks to the person who always make it special.

  • Stayed: May 2013
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1  Thank dilldillpak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dir-marcomlijiang, Online Reputation Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded June 27, 2013

Dear dilldillpak,

Many thanks for taking your time to post this positive review after your most recent visit to Lijiang and stay at Pullman Lijiang Resort & Spa. It is great to see that you really appreciate the environment and cultural significance of Lijiang and the region. Fantastic that you enjoy Lijiang from the resort … your home in Lijiang.

We look forward to the opportunity to welcome you back to Lijiang and we’re sure you’ll recommend the destination and the resort to your family, friends and colleagues and we look forward to welcoming them too.

Best regards,

Mr. Swizzle DU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

This is probably the best place we've ever stayed in. The staff really went out of their way to make sure we had everything we needed. It's so quiet, yet we were just minutes away from downtown. Almost scared to write a review....we know when anyone discovers this charm, they will be pleased and start planning their return!!

  • Stayed: June 2013, traveled as a couple
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Thank gerrick n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dir-marcomlijiang, Online Reputation Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded June 23, 2013

Dear gerrick n,

Thank you for taking time to write this positive comment after your recent stay at Pullman Lijiang Resort & Spa.

It is great to read that you enjoyed our resort and the service. We surely will share your compliments with our associates.

Please do recommend the unique and quiet destination of Lijiang to your family, friends and colleagues … we look forward to the opportunity to welcoming them to the region.

Best regards,

Mr. Swizzle DU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

My wife and I recently returned to China, our home for 5 years, for a brief visit. This scenic and peaceful retreat was nothing like the bustling China of our Shanghai days, however! Instead we were treated to a refreshingly slower pace, gorgeous mountain views, clean & crisp fresh air, and warm & humble hospitality. The resort is made up of individual villas, whose beautiful stone work and landscaping blend seamlessly into the surroundings. Comforts abound in the interiors, from soothing decor to thoughtful details in amenities, technology...and an extremely comfortable bed! The staff appeared to be mainly young local, eager to please and surprisingly confident for a fairly remote area. English skills were mixed, but never a challenge to communicate.

We enjoyed the local flavors (Yak - who knew?), as well as the market vendors who proudly displayed their fresh fruits, produce and spices. The altitude is deceptive...you'll feel it if you jog! It doesn't take long to get acclimated, however. The resort team set us up with great daily activities, including Zhang Yimou's epic-scale "Impressions" show, performed in an amphitheater at the foot of the Jade Dragon Snow Mountain. Afterward, take the aerial tram to 4,680 meters up and enjoy the views...a little chilly and the air is thin, so be prepared. A drive to Shangri-La is a long trek, but scenic throughout.

All in all a great escape!

  • Stayed: April 2013, traveled with family
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Thank dbinasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dir-marcomlijiang, Online Reputation Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded June 25, 2013

Dear Dbinasia,

Thank you for taking your time posting a comment after your stay at Pullman Lijiang Resort & Spa.

It’s great to hear your positive comments and that you enjoyed our resort and service. We love assisting you to set up daily activities in and around Lijiang, with our local knowledge and experience.

Not sure that when you would come back to Lijiang again next time. We do hope you would love to recommend this unique destination to your family, friends and colleagues … we look forward to the opportunity to welcoming them to the region in the future.

Best regards,

Mr. Swizzle DU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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