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“Excellent accommodation except for the dining” 4 of 5 stars
Review of Banyan Tree Lijiang

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Banyan Tree Lijiang
Ranked #4 of 753 Hotels in Lijiang
Certificate of Excellence
Hong Kong, China
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent accommodation except for the dining”
4 of 5 stars Reviewed April 3, 2013

We stayed at the Banyan Tree in Lijiang to really pamper ourselves during a much needed vacation. It was a combination of cultural experience and relaxation. The hotel is architecture and layout reflects the local culure/architecture which was beautiful. The staff and service, by and large were excellent. What keeps me from rating this place excellent is the food service - (1) room service was painfully slow for a property of this caliber, (2) service at the restaurants also too slow, and (3) the food was not great. Again, I would have expected really good food for a Banyan Tree. However, food quality/taste and food service speed aside, I highly recommend this property. It is very close by the Shuhe old village which is much more charming than Lijiang Old Town, which is a big plus because you can just walk there. We went with the entire family even though there's no pool - which was fine because we were exploring the area.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kidsworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MThomas-AGM, General Manager at Banyan Tree Lijiang, responded to this review, August 2, 2013
Dear Guests,

We are grateful for your very objective comments. We would like to inform you that many corrective measures are being taken, including extensive training on Food and Beverage facilities and service. We hope that you would give us another opportunity for us to share with you the improvements that are being made and how much your comments have helped us.

Thank you very much for your time taken to share your experinces and look forward to welcoming you back.

Kind regards,

Michael Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto
Level Contributor
242 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed March 31, 2013

Our room was a real haven. We toured early so we could come back and enjoy it. A separate area for watching tv (which we did not do) and a desk with wifi (which we did). The bed was sumptuous and the decor elegant with rich fabrics. The bathroom had a great rain shower with windows on the private garden. Loved the large bars of soap. No bath tub. Best of all was our own hot tub. Unfortunately the farmers were doing "forced burns" so the views were occluded with the smoke. and the smell of the burning fields was quite strong at times.
The staff were kind and helpful and spoke English well.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed March 28, 2013

the resort is located in a perfect spot to see the jade dragon snow mountain. we enjoyed the nature beauty of the Naxi culutre in our yard.
the staff provided heartful service with their genuine smile.
breakfast is great, we loved that!
wonderful vocation in this perfect resort!
the resort is located in a perfect spot to see the jade dragon snow mountain. we enjoyed the nature beauty of the Naxi culutre in our yard.
the staff provided heartful service with their genuine smile.
breakfast is great, we loved that!
wonderful vocation in this perfect resort!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 14, 2013

We spent 5 days at Banyan Tree Lijiang in late February 2013, The resort was in a truly fabulous place of the world, I believe that by speaking to other Chinese that it is one of the only places left in China that isn't polluted. Like many places decleared a UNESCO site it is being destroyed by over development and commershalism

The Resort was great the local people were fabulous and the weather was crisp and clear, the staff whilst being very helpful had a distinct lack of training including lack of knowedge of the overall product and of English

NO western management which is needed in China, the management on duty really couldn't care and were unresponsive when provided with returned question aire which was asked of me severial times during our stay and was even passed to the manager at the time Jackson Fang

The Chinese quesine in the Asian Restaurant was were gott and presented well. The Western Restaurant was raelly hopeless. We were the only Westerners there during that period except for one other couple. The resort is really aimed at the wealthier Chinese which has worked well

The Spa was very average and the massage and beaty treatments were below I believe Banyan Tree standard

Overall the location Fabulous the resort great but I feel that I would not return but I would recommend to others but inform them of the downfalls

Room Tip: All Villas have at least a large private Spa and the size of the Villa's are large we were given...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Crowe1SuzhouChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 13, 2013

We booked the lower end Garden Delux Suite thru the Visa Signature Luxury Hotel program which promised us free breakfast, free room upgrade (when available) and late checkout. We arrived after the busy week of the Chinese new year holiday, and the front desk receptionist Mike managed to upgrade our room to the Garden Villa with an outdoor pool. Thank you so much Mike. The villa was perfect in EVERY aspect. Amazing and breath-taking view of the snow mountain! All my family members enjoyed the hot jacuzzi tub in the yard! The public area of the resort was awesome as well. The breakfast was lavish. The spa was awesome! Only one gripe is that the Chinese restaurant served the dinner a little bit slow; We were so hungry after a full day trip from the mountain.

Overall it worth the money we paid for it! Really recommend the pool/jacuzzi villa for family vacation.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank andyzgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 21, 2013

A must for anyone who is remotely into spiritual peace and happiness.
Enclose yourself in surroundings and service that can only be described as heavenly.
The views will occupy your mind and your camera.
How many different angles can you take-I ran out of battery on at least 4 occasions.
Taste the egg fried rice-how do they get it into a complete ball?
A huge experience that i have yet to recover from.
Must go again soon just to make sure it was real.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed February 16, 2013

We stayed at the Banyan Tree in Lijiang a few years ago in October. It's not far from Shangri-La, and Banyan Tree feels like a paradise. We had our own villa with private plunge pool spa in the back. The room was so nice that we hated to leave it or the hotel, although the traveling we did in the area was very special.
The service at the hotel was over-the-top superlative in every regard, from the rose petals strewn on our bed, to all the implementation of exceptional Banyan Tree personal service that you are showered with from the moment you arrive at the resort.
The food service was excellent in every regard, and we had both in-room dining as well as dining in the restaurant.
We look forward to trying other Banyan Tree properties around the world as Lijiang was a delightful introduction to the superior quality of the brand. We highly recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank EllesTravelbelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Lijiang

Property: Banyan Tree Lijiang
Address: Yuerong Road, Shuhe, Gucheng District, Lijiang 674105, China
Location: China > Yunnan > Lijiang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lijiang
#2 Luxury Hotel in Lijiang
#3 Family Hotel in Lijiang
#6 Romantic Hotel in Lijiang
#26 Best Value Hotel in Lijiang
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Lijiang 5*
Number of rooms: 124
Official Description (provided by the hotel):
Discover the historic charm, rich culture and sweeping landscapes of Lijiang, declared a UNESCO World Heritage Site in 1997. Located in the highlands of Yunnan province, the resort is adjacent to the Na'xi minority old town of Shuhe and only a 10 minute drive from the ancient Silk Road town of Baisha. Situated close to the base of Jade Dragon Snow Mountain, it is surrounded by high peaks and hidden valleys, making it a photographers dream. Many unique experiences are ready to be enjoyed as you explore the back streets of the ancient towns, traverse the mountainous landscape to Tiger Leaping Gorge, Wen Hai lake, or take a cycle trek through the foothills to remote Yi villages. For a more leisurely experience, indulge in one of the many luxurious treatments available at the world renowned Banyan Tree Spa. With clear blue skies for nine months of the year, enjoy a breath of fresh air and escape to the tranquility of Banyan Tree Lijiang. ... more   less 
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Also Known As:
Banyan Tree Lijiang Hotel Lijiang
Banyan Tree Hotel Lijiang
Lijiang Banyan Tree Hotel

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