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“great place though cold”

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InterContinental Resort Jiuzhai Paradise
Ranked #1 of 194 Hotels in Jiuzhaigou County
singapore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“great place though cold”
Reviewed December 25, 2013

Have spent 2 nites here on 14-15 Dec. The hotel design is very interesting, which using the model of the traditional houses of Jiang tribe. The hotel buffet is pretty decent as well , comparing to the usual hotel buffet in china. The only minus point is as per those previous reviews, the hotel is freezing cold. In such a cold winter in Jiuzhai, no heating is provided in those common area. But lucky the room is warm enough. Would definitely go back here if visiting Jiuzhai again.

Room Tip: Request for upgrade of room to have those with fireplace in the room, if you are visiting in winter...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, January 7, 2014
Dear Guest,
Thank you for taking the time to share with us your experience during your recent stay at InterContinental Resort Jiuzhai Paradise. We truly appreciate your kind comments on the hotel structure and the buffet. Your kind words of praise will certainly be passed along to our F&B team. We look forward to seeing you again in the future..
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,166 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 23, 2013

Wonderful hotel. Nothing short of fascinating. Visited in winter and it is very cold. Heating is non existent. Worth a visit. The room's heater does not work well.

The architecture is very ambitious. Everything is tastefully designed. The buffet restaurant has a wonderful spread be it breakfast or dinner.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Allantanbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 23, 2013
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback with us. Our hotel is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. We look forward to welcoming you back to the hotel in different season.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
183 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed December 22, 2013 via mobile

It is considered to be one of the most luxurious hotels in Jiuzhaigou. It is very big and has a big swimming pool and a few other hot pools. The hotel is poorly heated both in the lobby and rooms. It's so cold that we couldn't sleep well. We called and the front desk said all the standalone heater were all given out as it is not a unique problem to us. The infrastructure of hotel is old. Light bulb was out without fixing, bathtub vault didn't work and the toilet didn't flush properly. I was told that Sheraton is closer to the National Park Entrance and has much better heating. That's where we will stay for our next trip.

Stayed December 2013, traveled with family
Helpful?
Thank Lau_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 22, 2013
Dear Guest,
Thank you for staying at InterContinental Resort Jiuzhai Paradise. Please accept our sincere apology for any inconvenience that caused while you were here with us. We would like to assure you that we have pass your feedback to hotel management and concerned department and corrective actions have been taken. We hope you would give us a chance in the future to show how great our hotel is, and we look forward to welcoming you back again.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 20, 2013

While walk in the hotel, with transparent ceiling, chill wind blow into the lobby and garden area, this hotel is recommended for luxury leisure travel. Snow mountain view from the room balcony, garden outside lobby with pond and duck swimming around, spa, convenient store and winter shop located inside the hotel compound, basically you can get everything you forgot to bring at here. I stayed for 2 nights at here, and beside just too cold at garden and lobby, overall excellent. Great room with every facility included. Breakfast tip, take a little bit and finish it fast, before go for next queue, to prevent your dish turn cold.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 22, 2013
Dear Guest,
Thank you very much for staying at InterContinental Resort Jiuzhai Paradise. We are pleased to know that you appreciated the environment of our hotel, an aspect of our hotel that is preferred by many guests. You encouraging review will help us constantly improve our service and facilities to a higher level. Thank you and we hope to welcome you back in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed December 16, 2013 via mobile

As it was winter, we decided better to be safe than sorry and booked Intercontinental Jiuzhai for 3 nights. No complaints about the hotel, rooms were cosy with great views. No major issue with cold in the rooms. No regrets with our choice of hotel. It is a good place to go back to at the end of the day after out in beautiful winter Jiuzhaigou. However, we found some of the staff to be a bit snobby. Also, at breakfast ( which was pricy) if we had not persisted, we would have been charged full price instead of half for our children too.

Stayed December 2013, traveled with family
Helpful?
2 Thank Speis75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 22, 2013
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at InterContinental Resort Jiuzhai Paradise. We are glad to know that our rooms helped in making your visit comfortable. Thank you once again for your review and we look forward to an opportunity to welcoming you back to us in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 13, 2013

My room was facing the mountain, what a beautiful view. An amazing hotel in the middle of nowhere. The breakfast might be not up to the western standard and the lobby might be a bit cold. But we had a wonderful time visiting the area.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WC3721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, December 16, 2013
Dear Guest,
Thank you for taking the time to share your feedback with us. We are so glad to learn that you enjoyed our rooms, especially the view from the wooden balcony. We have taken note of your feedback and will take the necessary actions to ensure we can delivery memorable experience to all the guests. Thank you and we look forward to serving you again in the future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 20, 2013

I travelled from Australia and stayed in the hotel with my family for 2 nights. The hotel is very well set up with beautiful surroundings and room is cosy and clean, it's a bit pricey of AU$450pn but ou pay for what you get. The breakfast was very good with lots of varieties of chinese and western food to choose from; quite a few restaurants inside hotel comes handy for dining as there aren't much gourmet dining around Jiuzhai valley, the local tibetans eat very basic simple food, so if you want to find a good interesting menu, you will be hard pressed to find one. overall, I do recommend, but you will need to get up early and drive about 20-30 mins to the Jiuzhai National Park and find parking there, if you want to get there before the tourist buses with floods of Chinese tourists, you need to be on the ticket office by 7:30am.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thewomby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilian_Li, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review, November 20, 2013
Dear Guest,
Thank you very much for taking the time to share your feedback of your recent stay at Intercontinental Resort Jiuzhai Paradise. We are delighted to hear that you enjoyed our breakfast and thank you for your kind recommendation. It was indeed our pleasure to have you as our guest and we look forward to welcoming you back in the near future.
Lilian Li
Distribution &Relationship Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Resort Jiuzhai Paradise

Property: InterContinental Resort Jiuzhai Paradise
Address: Ganhaizi Scenic Zone, Zhangzha Town, 623402, China
Phone Number:
Location: China > Sichuan > Jiuzhaigou County
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Jiuzhaigou County
#1 Spa Hotel in Jiuzhaigou County
#5 Best Value Hotel in Jiuzhaigou County
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Resort Jiuzhai Paradise 4*
Number of rooms: 1020
Official Description (provided by the hotel):
InterContinental Resort Jiuzhai Paradise is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. With more than 1,100 rooms, the hotel is the largest in the region and perfect for leisure travellers seeking comfort and solitude. The province is home to a stunning array of calcified pools and the picturesque meadows of Ganhaizi (Dry Sea), just 20 kilometres (12.5 miles) away, are not to be missed. ... more   less 
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Also Known As:
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
Intercontinental Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou

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