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Jiuzhai Resort Hotel
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Reviews (75)
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16 - 21 of 75 reviews
Reviewed August 22, 2010

We stayed for 2 nights, booked business room type from ctrip. We arrived at the hotel around 10.30 pm. None of the staff speaks english not even the front desk manager. Anyway the check-in is fast, room is clean and spacious, location is good - there are 24 hours mini market and some restaurants beside the hotel, it is around 2 km from the park entry. Breakfast is terrible, we could only eat the boiled eggs and porridge.

  • Stayed: August 2010, traveled with family
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Thank stevani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2010

My husband, myself and our two children aged 10 and 12 stayed here in mid December. Our rooms were clean and very nicely decorated. One of our rooms did have a drainage problem though and the toilet got blocked every day. Complimentary bottles of water x 2 were provided daily. Bathrobes, slippers and a hair dryer are also provided.

We didn't have any problems with the service but there wasn't really any (LOL). There seemed to be only one member of staff who spoke English. Make sure you have cash as none of the major credit cards (western) seem to be accepted.

Airconditioning was not available all day when we stayed. It came on at 5pm and went off at 5 am. The day we arrived this was a tad annoying however other days we were in the park all day so it was not a problem. Hot water only comes on in the evenings (7pm onwards). This was not really a problem since we were spending the entire day out at JZG park, however I feel a 5pm or even 6pm turn on of the water would be far more acceptable.

The hotel breakfast is mainly Chinese style congee with condiments, some simple cakes, and also an egg station. Most of their guests are Chinese tourists, so the breakfast is naturally more suited to the Asian palate. The juice is warm, yuk. My children thought it was horrible but at least there were eggs, so over all it was adequate. Menus in the restaurant are also only in Mandarin, but that adds to the adventure.

The hotel is about 1.5km away from the park entrance. Taxis cost about RMB6-8 each way, and there are usually taxis waiting outside the hotel to pick up passengers in the morning. On the day we arrived we ate at a restaurant on the other side of the park and walked back to the hotel along the beautiful stream that runs through the town. It was freezingly cold but truly beautiful. The town was like a ghost town in December and we were the only ones out walking in the sub zero temperatures.

The hotel location is very good as there is lots within walking distance. There are some shops right outside the hotel gate, a convenience store where you can pick up water, beer, wine and noodles (all the essentials!), and also souvenir stores (bargain hard if you want to buy!).

  • Stayed: December 2009, traveled with family
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Thank IntrepidPockie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2009

I stayed at this hotel for 2 nights in Nov 2009 (standard room at RMB300 per night booked on ctrip.com). I had a very good experience and I have posted this review as the TA rating is very skewed towards people with bad experiences who have posted on TA. On Chinese websites like ctrip.com it has very good ratings.

Rooms were very clean and new, bathrooms were international standard and shower pressure was good. There were 2 complimentary bottles of water provided daily. Bathrobes, slippers and hair dryer are also provided. I have posted pictures on TA.

We didn't have any problems with the service as we didn't have any special requests/complaints. Pay in cash to avoid previously-mentioned problems with credit card payment. It's not a big amount anyway.

Airconditioning is available all day. Hot water only comes on in the evenings (7pm onwards), which should not really be a problem since you will be spending the entire day out at JZG park. Personally I don’t see any issue with washing my hands/face in cold water during the day, but I came with a few older folks (all aged 60-65) who complained a lot about the cold water. So I guess it really depends who you’re with. But honestly I wouldn’t pay 2-3 times the price for Sheraton next door just to wash my hands in hot water in the daytime (TA reviews on Sheraton aren’t that great anyway).

Hotel breakfast is simple but adequate – mainly Chinese style congee with condiments, some simple cakes, and also an egg station (pseudo-sunny side up only). Most of their guests are Chinese tourists, so the breakfast is naturally more suited to the Asian palate, and should not simply be labeled “lousy” just because they do not cater to European tastes. Do you really expect them to serve pancakes, croissants and sausages? There IS coffee available, though not great. Juice is oddly warm.

The hotel is about 1.5km away from the park entrance. Taxis cost about RMB6-8 each way, and there are usually taxis waiting outside the hotel to pick passengers in the morning.

Location is very good as there are lots of amenities within walking distance, unlike some other hotels which are just standalone resorts and you have to eat/shop within the hotel premises. In fact, I saw many taxis dropping people off here in the evenings so it must be one of the only eating/shopping places in the vicinity other than hotels.

There are some shops right outside the hotel gate, such as convenience stores where you can pick up tidbits and mineral water, and also souvenir stores (bargain hard if you want to buy!) selling stuffed pandas, scarves, necklaces etc.

If you turn right from the hotel gate and walk along the compound wall for about 2-3min, you will see some small restaurants grouped around a T-junction. These mostly sell Sichuan food and traditional lamb dishes. Prices are reasonable – we paid around RMB150 for 4 dishes and rice (to feed a group of 5). Also worth checking out is the row of little red shacks selling lamb soup, grilled lamb, and other kebabs (veggie, tofu, beef, lamb), open in the evenings until midnight. It was a definite eye-opener to see the newly-skinned lambs hung upside down outside the shops. The shop in the middle is very good and clean. I forgot the name of the shop but it is run by a husband and wife team (the wife has curly hair) and it is the only shop with cushions on the chairs. The lamb soup is very very good – there is no lamb “smell” as they cook it well with radish and ginger. They even offered us some home-brewed rice wine on the house.

Very good value and location!

  • Stayed: November 2009, traveled with family
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Thank BeyondBanalityBlog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2009

We had a bad experience with this hotel it is totally not prepered for foreign tourists and the service is very disappointing considering its price. NO one at the front desk speaks English or shows the slightest willingness to assist you if you don't speak Chinese. the staff doesn't even know to point on a map the location of the hotel (We had to go to the Sheraton next door to get decent replies and understand where we are). The managers even though claiming to know English make you wait for them for about 20-30 minutes and do the absolute minimum to assist but are always full of excuses- we ordered a cab to the airport for 15:30 and were awakened at 3:30 at night by a call saying the cab was there. the staff also made us order the priciest cab to the airport promising it would cost 200 RMB and assuring us they settled it with the driver we ended up paying 300 RMB after a nightmare of a ride. There is no western breakfast and even no coffee even though we were forced to pay for it.
No credit cards accepted except credit union.
Only Chinese channels on the TV - not even CCTV 9/
Also NO HOT WATER during the day and NO WAY TO CONTROL THE AIR CONDITIONER.
DON'T stay here for this conditions you are better off paying much less at one of the many Chinese hotels around.

  • Stayed: September 2009, traveled as a couple
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Thank 144lll444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2009

This is the first hotel in a long time I find to be not equiped to service foreign people. Just a couple of examples.
When you arrive you'll quickly find yourself in problems when having to pay the guarantee (done in almost all Chinese hotels) as they only accept the Chinese bankcard UnionPay... So no VISA, Master or other international paying card. Only option is paying cash. (Lucky my Chinese wife was with us and we could pay with the UnionPay).
Despite announcing having a Western Restaurant, there is not a single Western Restaurant you can find inside of the hotel (bye the way you'll have to go to the Sheraton next doors if you'll want to find a Western one in this town).
Breakfast is non-excisting for foreign people. I stress this because I have been to a lot of hotels high class, mid class and low class (yes even JinJiang) and here my wife even didn't eat anything. Though I like to drink tea, some others maybe not, I note that there is NO COFFEE in the breakfast.
With regard to service .... probably you'll get things done after you have complainted 5 times.
As a sidenote: No CCTV 9 (International channel) which means probably they haven't had few or no foreign people.
Why we went there ... you can ask yourself? Well, with hindsight it was a mistake, but we checked this time for 4 stars hotels near to the entrance of the park (this one is only 2 km away). On this website there was 1 good recommendations and on others we found also some OK recommendations and price was also more than ok (we thought). We booked via CTRIP. Ah yes by the way...5 times less than the official announced price at the front desk.
Feel free to go here, but be prepared ...!

  • Stayed: September 2009, traveled with family
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Thank philippevanloock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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