There are a lot of inexpensive hotels in Birmingham. Don't give this one a chance. For a dollar more, you can find a place that stands behind their product.
The front desk staff were friendly and I have no problem with them. But the "supervisor" made little effort to earn my business. First, the place is a dump. I drove past a YMCA that looked newer and cleaner. Cracks in the bathroom wall look like they may not be cleanable. An electrical outlet cover fit the outlet so poorly I could pass a cockroach through it. The toilet dumps its water at least once an hour which means you get that hissing sound through the night... at least that was in the first room I was in last night... Which brings me to the big issue...
I knew I should have called the front desk when I heard the first chirp come from the smoke detector. Six or seven chirps later, my sleep was more than disrupted. At 2am, the smoke detector blared on and on, a sure sign of a dying 9-volt battery. While I could have taken the detector off the wall myself and ejected the battery, I did not want to be responsible for bringing the fire department to the hotel as it was hard-wired to a hotel-wide system which I believe is a code requirement. Instead, I called the front desk. She arrived at my room lickity split and gave me a key to another room on another floor which I appreciate, and she took the detector with her back to the office. Now there was a room without a smoke detector adjacent to rooms with guests. She should not have been put into a position where this was her only option.
I packed up my stuff and moved to the other room. Now, rattled, irritated, and anxious about lost sleep, I tried my best to fall asleep in the other room with a VERY important meeting (for me anyways) the next morning. The other room was in as poor shape as the first, and as I walked down the hallway towards it, I heard at least one other smoke detector chirping away threatening to go off with a dying battery.
After price, the one thing that means the most to me as a guest is how the management handles these issues. Can I forgive the seemingly piss-poor maintenance which allows their number one safety system to fail? I'm a safety instructor, so fat chance. Can I overlook the potential electrical exposure to a non-GFCI outlet which didn't have a fitting safety cover? Heck no; I intend to call the city and county about this. How about the external door that did not require a key to open this evening? Well, ask yourself if your family's safety is on your list of priorities. And did the manager make an effort to win me over? Armed only with the knowledge that I had a rough night due to a faulty smoke detector, I was offered a discount of $5. The truth is, it would have taken a lot to win me over, and only if I had the supervisor's assurance that these issues would be resolved... a verbal assurance that is worth the paper it is not written on. After all, who has the balls to put anything in writing anymore, right?
The fact that this place even got 2.5 out of 5 is a miracle of some sort. Either it is mediocre by crappy Alabama standards, or Days Inn standards have fallen and this hotel is mediocre by loyal Days Inn clientele standards. It used to be, Days Inn corporate would audit the privately owned hotels and hold them to a high standard. I know because my wife used to work at one. According to the old standard, this hotel would have lost it's contract with corporate. It is my guess that the owner wants to squeeze as much money out of this place as possible before it crumbles due to neglect.
So where should you stay? I'd sooner call the YMCA down the road. It's probably cleaner, better maintained, and more interested in keeping your business.
- Official Description (provided by the hotel):
- Our goal is to provide Value for your money by offering caring service and clean rooms. The hotel is one of the largest in Birmingham and has recently Converted to DAYS INN. We provide superior amenities, including free 'HOT' breakfast, free coffee in the lobby, free local calls and, free weekday newspaper. Guests of this Birmingham hotel will also enjoy one of the largest outdoor pool with sundeck. All well-appointed guest rooms feature balconies, hair dryers, irons and ironing boards, Micro-Fridges, Free Wi-Fi Internet and Free Parking. BAR-31(Bar & Grill) IS NOW OPEN.We also have 3 Meeting rooms for your social functions, Business Amenities, ATM etc. We are one of Birmingham's largest hotels SPECIALIZE in serving fleet accounts & Group Business• We want to earn your business with genuine caring service. We look forward to serve you. ... more less
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- Also Known As:
- Quality Hotel Birmingham
- Quality Inn Birmingham
- Birmingham Quality Inn