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“Location great; cleanliness horrible!”

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Extended Stay America - Birmingham - Inverness
Ranked #43 of 80 Hotels in Birmingham
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Location great; cleanliness horrible!”
Reviewed June 5, 2013 via mobile

For the price and location, this hotel was great but for overall cleanliness, was one of the worst I have stayed in. To be fair, the hotel seemed to be going through renovations as there are large dumpsters filled with carpets, etc. I believe we may have unfortunately stayed in one of the older rooms that has not been inhabited in awhile...there was long black hair throughout the room on counters, bedspread, etc. the toilet made a very large noise every time we flushed and my youngest literally fell through the pull out bed as two springs were broke! If we had not checked in later in the evening, we would have demanded another room. Also note that there is NO elevator so another reason we didn't want to change rooms, we had already lugged our luggage and cooler up to the third floor! I cannot imagine staying here for an extended stay!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kmkcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Birmingham - Inverness, responded to this review, July 12, 2013
I appreciate you taking the time to write a review of your experience with us. The cleanliness of the room you described is unacceptable and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reinforced the cleaning process to ensure your experience is not repeated. The staff and I appreciate your comments as it will only help us to improve. If you would like to discuss this further, please do not hesitate to contact me at biv@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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73 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2013

We were here for a few months and the staff was very friendly and helpful, especially Jonathan at the front dest. The property is not new but in decent condition. They were making some changes when we left. There is a HUGE safety issue though. People leave outside doors proped-open all times of day, and the guests are very suspect. I had to leave because of a violent incident with my next door neighbor. i was disappoint with how management handled this situation also.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dequence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Birmingham - Inverness, responded to this review, July 12, 2013
I appreciate you taking the time to write a review of your experience with us. It is great to read that you found our staff to be so friendly and helpful, especially Jonathan. I am so sorry for the problems that you experienced at our hotel. Please know, guest safety is a huge concern of ours. With that in mind, my team is making sure that all entrance doors are not propped-open at any time.

Thank you very much for bringing this to our attention. If you have any additional feedback, please reach out to me at biv@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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2 reviews
Reviewed May 1, 2013 via mobile

They don't use detergent when washing sheets, it seems. Room looks old. Flat screen TV is not enough to call the room updated. Walls, doors are dirty.
Location is very convenient though. Could have been a great hotel if they put enough effort in it.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rs76lv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Birmingham - Inverness, responded to this review, July 12, 2013
Thank you for providing us with details about your stay. The problem you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at biv@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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1 review
Reviewed April 12, 2013

I am really enjoying my stay, the Staff is Wonderful especially Jonathan the front desk help. Even though the hotel is not new its in great condition I give much applause to the housekeepers and maintenance staff. I highly recommend this hotel at a great price in a wonderful safe area. Looking forward to visiting this property again!!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danadwofford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Birmingham - Inverness, responded to this review, April 18, 2013
Please allow us to thank you for your business and for such kind words about our associates. Whenever we read positive comments like yours our entire staff appreciates the proclamation of a job well done. Our goal is to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Having Extended Stay America Birmingham Inverness as a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority. We are firmly committed to guest satisfaction with clean effective rooms at an affordable rate and were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. Coupled with our staff providing professional, accommodating, and friendly service to every guest we understand this offer is compelling. Once again, thank you.
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1 review
Reviewed March 26, 2013

My husband and I have been here since November 2012. The rooms are good but the tv channels are horrible. We have complained about this to the manager for quite sometime. If we want to watch something on a certain channel we have to go somewhere to watch it. Now we have lost tbs channel. There have been so many people to leave because of the poor channel selection. We are still here because its convenient to our job. The rates also have gone up and we think that you guys should do something about this because you will continue to lose business because of this. When you get off from a long days work you want to relax and watch something good on tv.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daughters2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Birmingham - Inverness, responded to this review, March 31, 2013
First and foremost, please allow us to thank you for your ongoing business. We recently received a copy of your review of our Extended Stay America Birmingham - Inverness location and know that our guests have multiple hotel choices in the area, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. As a company we are continually trying to find ways to improve our guest experience and this includes the television package currently being offered. Your direct feedback will assist us greatly in this regard as we continue to evaluate alternate solutions and hope to have a better channel selection in the very near future. Once again, thank you for your business and the opportunity to serve your lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida City, Florida
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 2, 2013

Location: This property is located near one of the main traffic routes (US 280), but is far enough away from the road to offer some privacy. Plenty of stores nearby, so there are opportunities to buy groceries or shop. In addition, it's not too far from Birmingham attractions. Traffic on 280 can get bad, so anticipate slow traffic enroute to hotel, especially if coming from the south. Traffic was slow from intersection of I-459 and US 280 southbound to hotel..

Amenities: Great value for the price. For a small upgrade fee ($5/night) , we opted for a room with a sleeper sofa and small table, which made it more comfortable to read, watch TV, or eat a meal. Room also had an oven, which saved us money.

Staff: Staff were courteous, and gave us advice on attractions to visit in Birmingham.

Recommendation: Would definitly stay here again.

Room Tip: Opt for room with sleeper sofa if your stay is more than a 1 night pit stop. The standard room does...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mustang9975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Birmingham - Inverness, responded to this review, January 8, 2013
Thank you so very much for your glowing review of Studio Plus Birmingham - Inverness. Whenever we read comments like yours it always gives our staff great pleasure as we strive to make every guest's stay totally enjoyable. We too can also appreciate the Hotel’s close proximity to local area shops, stores and restaurants. It is so great to hear that you were able to not just enjoy our property, but the surrounding area too!

Thank you again for your business. We hope you will stay with us again soon or at any of our other brand locations throughout the U.S. and Canada.
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Arlington, Tx
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 4, 2012

I just returned from staying at Studio Plus in Inverness. I loved being able to cook in the kitchen available in each room. The staff was extremely kind and helpful. The General Manager was awesome as well. The area has just about anything you would ever need. I highly recommend staying here!!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sweettia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Birmingham - Inverness, responded to this review, December 7, 2012
Whenever we read positive comments like yours our entire staff appreciates the proclamation of a job well done. Our goal is to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Having Studio Plus Birmingham Inverness as a member of the Extended Stay America family, we are proud to offer a great room with a full kitchen at a great rate. We can personally relate to the fantastic local area and close proximity of the property to "just about anything you need" as stated. We also know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our top priority. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Birmingham - Inverness

Property: Extended Stay America - Birmingham - Inverness
Address: 101 Cahaba Park Cir, Birmingham, AL 35242-5001 (Formerly Studio Plus Deluxe Studios)
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #43 of 80 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Birmingham - Inverness 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Studio Plus Birmingham

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