Stopped here for a one night stay. Walked in and the coffee service in the lobby was dirty, coffee old and barely warm, trash overflowing, and out of some items. Told the desk clerk and he got right on it. Checked in and went to our room. Window had bugs, alive and dead, and was very dirty on he inside, bathroom mirrior had toothpaste flecks all over it, hair was on the floor behind the bathroom door, and when I touched the tissue holder it fell off the wall. Moved to room 2 and was given a $15 gift card as an apology. That was an unexpected and nice touch. Same thing with dirty windows and bathroom mirrors and there was hair on the bed on both sides. Went to front desk and asked for the manager. She listened and said if the thrird room was not ok she would ake care of the bill. Made me feel a bit like she though I was being a mooch. Went to room 3. Pulled back the sheets and there were yellow stains on them. Enough for me. Went to the front desk, returned their gift card, told them I wanted to cancel the room. The clerk went and told the manager but she never stepped around the corner to talk to us. I told them I did not want a free room, I wanted a clean one and that i no longer had any confidence in their ability to provide that. Clerk called some other Hilton family hotels in the area and found where there were available rooms. I see some good reports on this hotel but it was certainly not my experiance.
- Official Description (provided by the hotel):
- From the initial drive up you are able to enjoy a beautifully manicured landscape. Then as you enter into the Hampton Inn you begin to relax. The lobby itself is as inviting as it it practical. ... more less
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- Also Known As:
- Hampton Inn - Colonnade Hotel Birmingham
- Hampton Inn Birmingham
- Colonnade Hampton Inn
- Birmingham Hampton Inn