At first glance, I was quite pleased with the appearance of the hotel. i had received an e mail the day before our stay saying we could check in at 1:00 pm. It was a three hour drive from our home so we left at about 10:00 am. We got to the hotel at 12:50 and when my husband went inside he was told that we would have to wait until 1:00 to check in. Seemed kind of ridiculous but we decided to drive around and look at the area. We returned to the hotel at 1:30 and once again my husband went inside to check in. This time he was told that we couldn't check in until 3:00 because there had been a large group there the night before and they had checked out late. The rooms were not ready and housekeeping was behind. I went inside and raised hell and finally the woman said well I have a room on the fourth floor that is ready but there are no towels, they will have to bring them later. I said fine and checked in. We went up to our room which was very nice and we unpacked and took a nap. At about 4:00 while we are sleeping someone just walks right into the room, when they saw someone was in there they hurried out and slammed the door. My husband went and looked out in to the hall but didn't see anyone. At 4:30 I called for towels because we had dinner reservations and was told that the hotel did not have any towels available!!!! Are you kidding me? We had now been there three hours and still no towels? My husband ended up going out to Walmart and buying us some towels so we could take a shower.! The next day, we got up and went to breakfast and when we came back to gather our things we found that our key had already been deactivated and we couldn't get into our room! We had to go back down to the front desk, deal with a very rude young girl and get our key reactivated so we could get our things. As we were bringing out our bags through a side door we noticed a van parked with a little girl in the back seat crying. Now mind you, it's about 90 degrees outside and nobody is around the car. The littel girl is in there by herself. I went to the front desk to tell them and they said "She is the daughter of one of the people in housekeeping, she's fine" I said she's in the car by herself, i'ts hot outside and she is crying....once again I was told "She's fine". I was beyong appaled and will NEVER stay at this hotel again! There are plenty of other hotels right next to this one that look very nice and I am sure they have much better service.
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- Also Known As:
- La Quinta Inn And Suites Birmingham Homewood
- La Quinta Inn & Suites Birmingham Homewood Hotel Birmingham
- La Quinta Birmingham
- La Quinta Homewood
- Homewood La Quinta
- Birmingham La Quinta