We called a couple hours early to try and get an early check in - complete fail. Not that they have to provide this, but didn't seem to make sense that it would be too challenging of a task for a Monday night check in. Indifference is the best way to describe the employee's attitude...
We arrived 20 min before the check in, left to kill some time. Checked in and our room reeked of smoke. Went back to the front desk and they moved us to a different room...walked in and the room smelled on cleaning chemical and smoke. If we weren't traveling with a dog and a baby, we would have likely left for a different hotel (dog friendly hotels are hard to find, especially last minute). Propped open the door and got the AC running to air out the room. Note: it did get better after airing it out and leaving for an hour or so.
Continuing on- we get into our new room and no towels except for 2 bath towels. No hand towels at all. Apparently they had ran out, but we were able to get some from the front desk directly. Hours later (think at 630 or so) housekeeping came by and practically thrusted the towels into my arms saying they didn't have them earlier, even after I said we already had some.
The pool was closed and we got a note that the cable would be out the next day. Thank heavens we didn't have older kids...
In the evening, the front desk guy called to check in and make sure we had everything we needed. Told him about the smell earlier - he was concerned and wanted to ensure it was ok then and that we could move if needed. This guy helped make up for the poor service from the daytime employee...
The hotel itself was recently remodeled and is, for the most part, finished. The interior is really nice and it has the potential to be a great hotel. They just need to get their crap together - figure out how to have their rooms fully ready, get rid of complacent employees, and sort out the smoke smell source. In short - they just need to get organized and clean up their internal systems.
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- Also Known As:
- La Quinta Inn And Suites Birmingham Homewood
- La Quinta Inn & Suites Birmingham Homewood Hotel Birmingham
- La Quinta Birmingham
- La Quinta Homewood
- Homewood La Quinta
- Birmingham La Quinta