Normally I do not send in a critique of an establishment, but since your requested my opinion of your facility I will be very honest on what my husband and I thought of your establishment.
1. After we were in our room # 308 we tried to turn on the TV. There was no remoted control in the room.
I call the desk clerk's phone but after I let it ring 10 times I decided to go to the lobby and speak directly with the clerk.
When I approached the desk the clerk was definitely having a personal conversation with a woman. The clerk never acknowledged that I was standing there. After a minute I said 'excuse me' to interrupt the conversation and told her why I was there. She immediately picked up a control that was on her counter and inserted new batteries into it. I can only assume that housekeeping gave the desk the battery after they cleaned our room and noticed that the remove was not working.
While in the room there was quite a bit of noise from the unit directly above us. It sounded as if they were moving heavy objects. The noise started up again later in the evening and disturbed my husband's sleep. I slept through that episode.
The toilet seat is the incorrect size for the toilet in that unit.
At breakfast the following morning we noticed the following:
The butter on the table was melted because it was in direct sunlight. The problem cound have been averted it the butter had been placed in a dish of ice cubes.
The coffee dispenser ran out of coffee and the staff did not have a back-up ready.
The window ledge behind the breakfast food table was loaded with bugs and dust. My impression was that housekeeping does not move the tables out to dust and clean.
There is an area where wallpaper is hanging down. It would only take some scotch tape as a quick fix until your maintenance people could secure it permanently.
I must tell you that sometimes I am super critical of establishments because I was a paid Secret Shopper in my younger days. I loved my job but I still look at businesses as though I am working.
Sheila R. Clemens
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