First of all, I made reservations 2 months ago and noted their would be multiple people in this room. 2 weeks ago I called and changed the reservations and added an extra night. I called the morning of check in to clarify that someone else would check in first. The name on the reservation didnt match mine. Finally after confusion we got it so the other person could check in. The night before check out we went to the front desk to pay our tab. The wrong person that was on the reservation a few ago was still listed with their address. .??? Then they told us rate was $15 more a night than what the Internet said. They told us their was no way to comp it and change the price to the $15 cheaper. When asked for a manager to talk to, we were informed we were taking to them. She did give us a number to call 2 days from now when they we in the office. So I called the 800 number. That person was very friendly and filed a complaint for me. She was hoping that the front desk will refund $38. So we are just waiting to see know. Other than that the hotel is nice.oh and no wifi
- Official Description (provided by the hotel):
- Sheraton Birmingham Hotel has 123,000 sq ft of updated event space and is connected by skywalk to Birmingham/Jefferson Convention Complex. We're home to Birmingham's largest ballroom (25,000 sq ft). ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Birmingham Hotel Birmingham
- Birmingham Sheraton