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“Great staff, convenient location, comfy beds”

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The Hotel Highland Downtown UAB
Ranked #29 of 79 Hotels in Birmingham
Certificate of Excellence
North Carolina
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great staff, convenient location, comfy beds”
Reviewed May 2, 2014

The hotel is dated but honestly, it was a great place to stay. The bed was real comfortable, the room well appointed and spacious. The staff was very professional and caring; wonderful southern hospitality. My only complaint is that their breakfast buffet was predominantly fattening garbage for a healthy eater. Would I stay again? Absolutely without hesitation.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Long4Tahoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, May 6, 2014
Thank you for taking the time to tell us about your experience with us here at The Hotel Highland! We are so glad you will be visiting with us again and look forward to seeing you! Your suggestions on breakfast would be great.....as we are always looking to do better! We have the somewhat healthy items...yogurt, bagels, english muffins, kashi cereal, hard boiled eggs, 2% milk, wheat waffles and fresh whole fruit....what else to you think? As we would like to be much more pleasing! Looking forward to talking with you!! Have a fabulous day and thank you again! Renee
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342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
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English first
Silverton, Oregon, United States
Level Contributor
168 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 1, 2014

We booked two nights at the beginning of our vacation in the south and liked the room so much we booked two more nights at the end. The first time we did hear some music from the nearby tavern, but they stopped playing fairly early and it was not a problem for us. This second time we were on the other side of the hotel and it was much quieter. We really appreciated the friendly and attentive staff and the convenient location of Hotel Highlands. Our room was lovely and very spacious (they upgraded us into a suite and we actually had a sitting room with a small kitchen in addition to our bedroom-which in itself, was large!) and most important to us-clean! We will be back in Birmingham next year about this same time and we definitely plan to return to the Hotel Highland!

Stayed May 2014, traveled as a couple
Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, May 6, 2014
That is great...we loved having you the first and second time and cannot wait until next year! We are so glad your vacation to the south was a good one, as we certainly appreciate being part of the "Southern Hospitality"! Thank you for taking the time to write such a new review! Have a great day! Renee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 13, 2014

My wife and I stayed here on Saturday night April 12, 2014 in Room 808. We arrived back in out room at 10 pm or so after dinner. The very loud noise from the neighboring bar was unbelievable. We were unable to sleep for several hours - but most disappointing was the fact the hotel staff must be well aware of this noise problem and yet they provided us with no warning. We will never stay at this hotel again and would nightly recommend that any readers of this review avoid this hotel on the weekends.

  • Stayed April 2014, traveled as a couple
    • Sleep Quality
Helpful?
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, April 14, 2014
I am so sorry that you experience with us here at The Hotel Highland was not a pleasant one and can only apologize for our neighbors. We are aware of all the bars in our area as this is the Entertainment District, however, we normally never have an issue with the 8th floor having a noise issue, so again our most sincere apology for not informing you of this. We do have an oncoming line of communication with our local police regarding the bar noise, as there is also a noise ordinance law that is in the process. We do hope you will elect to stay with us again, as this is a fun area of town to stay! Thank you for taking the time to let us know and again, we do so hope to see you again in the future~ Renee
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Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2014

The staff was mostly friendly, the room was very clean. That's the best I can stay about this place. I found the customer service people at the front desk to be very friendly and helpful. This hotel was perfect for me, and anyone else who's low-key and likes to travel efficiently. Good price, no frills, excellent location. Yes, there are suitcase scuffs on the floorboards, and, yes, this area is a bit rough around the edges, particularly at night. Just bring some good walking shoes! Thanks to the staff for being very helpful anytime I needed anything. Would stay here again without question.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, April 4, 2014
Thank you William M for writing such a nice review of our hotel, as not only do I appreciate your kind comments, but so does our team members! I must laugh, as the Chief Engineer is in the process of painting all the baseboards, as he does that several times a year due to the high volume of traffic through the hotel! We hope that you will come and see us again the next time your travels bring you to Birmingham! Thank you again and have a wonderful day! Renee :)
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Birmingham, Alabama
1 review
Reviewed April 3, 2014

I would like to say that I really enjoyed my recent stay at Hotel Highland. The staff was excellent, the rooms where nice an clean, the breakfast was great and I would recommend this hotel to anyone just a great hotel.
Wait a min I also want to let you guys know that the Valet was super also front door service. Love it!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, April 4, 2014
Thank you so much taking the time to give our hotel such an awesome review! Our team members will be thrilled to here about your experience! We are looking forward to seeing you again on your next visit! Thank you again and have a fabulous day! Renee :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 29, 2014

Room was a bit cramped and the noise level was a bit higher than I would have liked. Overall a nice place to stay and convenient to local attractions/business. Parking was a bit difficult, as you have to either pay for valet or park on the street...just make sure you are up before 8:00am and put money in the meter though or you get a ticket.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, April 1, 2014
Thank you Tony P for sharing your experience here at The Hotel Highland. We certainly appreciate your time and efforts in letting us know about your stay! Parking can be a bit tricky, as with any downtown hotel, should you not valet park.....but there is the public deck behind the hotel or the street parking. Those meter-maids will get you every time, but don't pay the meters on the weekends as they are not monitored! We are looking forward to seeing you again....hopefully in the very near future! Again, thank you! Have an awesome day! Renee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
243 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 23, 2014

My husband and I just returned home after having a nice weekend getaway in Birmingham. We were in room 602, which has a great view of the funky 5 Points area. This is the second time I've stayed here. The first time was during the week on a business trip. I like this hotel, but I could see why some would not. It's older, has great artwork, and kind of funky. And the location is fantastic. There is room for improvement - others have mentioned that the television reception is poor - and it is. We don't watch much television when we travel (usually news), but every single channel is "snowy". When you are used to HD television, at home, it is a bit shocking to realize that there is still such poor reception in some places. The beds are comfortable, there was plenty of hot water and the water pressure in the shower was fine. The breakfast room is too small - on Saturday we went down for breakfast and there was no room at the inn! Even the bar was mostly full of people eating breakfast, so we walked across the street to one of several places to have breakfast. One thing, every single employee we had dealings with were extremely nice and very helpful - absolutely no complaints about the service at all. I do get the feeling that they operate very lean, though - it seemed to take a long time before our room was cleaned on Saturday. And the location is great - you can walk so many places around there, just be careful. Be aware of your surroundings - common travel sense. And Birmingham is easy to navigate, so if you drive to some of the attractions, it's easy to get to anywhere. The noise was a factor on Friday night, but Saturday was much quieter. Much of the noise on Friday was due to the people in a room near us that had a very loud argument in the hallway at 2am. Of course, this is no fault of the hotel. There was a little street noise on Friday, but not enough to get upset about. If I were to go back to Birmingham, I would not hesitate to stay here again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellover3868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHDOS, General Manager at The Hotel Highland Downtown UAB, responded to this review, March 24, 2014
Thank you so much taking the time to tell us about your experience here at The Hotel Highland! I must agree with our cable, as it is an on-going battle and must say that is our only choice for the service! One day they will get it correct! I certainly appreciate your comments and suggestions though. It does take some time to get cleaning service, as the ladies clean all the check outs first and then move on to the stay-overs, but for sure the next time you are here, just let us know and we can have the ladies come clean whenever the time is good for you! Again, thank you so much for the kind words.....we look forward to seeing you again in the very near future! Have a wonderful day~ Renee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Highland Downtown UAB

Property: The Hotel Highland Downtown UAB
Address: 1023 20th St S, Birmingham, AL 35205-2605 (Formerly Hotel Highland at Five Points)
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#16 Romantic Hotel in Birmingham
#20 Family Hotel in Birmingham
#26 Business Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel Highland Downtown UAB 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Hotel Highland at Five Points South is located just minutes/blocks from UAB and right in the center of all the fabulous restaurants (including Highland Bar & Grill, Chez FonFon, Surin, Ocean, and Twenty Six, just to name a few) and entertainment venues! It is THE place to be while in Birmingham! Just minutes from the Birmingham Courthouse, BJCC, Kirklin Clinic, UAB Highlands and shopping areas! With 63 amazing rooms and suites, with affordable rates that include breakfast and WiFi...it is your "home away from home". Call today to book your reservation! ... more   less 
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Also Known As:
Hotel Highland At 5 Points
Highland At Five Points Hotel

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