Bad customer services, and rude receptionists. Even the manager refused to talk to us and he had the receptionist call us back to address the complain which is originally about the same receptionist who called. They refused to give us a room with two beds blaming priceline that they have pushed a reservation for a king size bed which is not true, I verified that with priceline and they only make a reservation for two people for whatever is available whether king size or two beds. Although the hotel had rooms with two beds available, they refused to give us one and they were trying to make us get a second room. No greeting to the customers whatsoever, not even bothered to say "sorry, I can't do that" The receptionist kept answering with No, No, No... I can't help you... What kind of customer services say I can't help you, especially in a hotel.
- Official Description (provided by the hotel):
- The spectacular Holiday Inn Birmingham Airport Hotel is known for the highest in quality service and accommodations. Located just 1 mile from the Birmingham International Airport, just off I-20/I-59 and I-459. We are consistently top rated nationally in overall guest satisfaction. This hotel offers a smoke- and pet-free environment with beautifully appointed guest rooms and suites. Offering meeting rooms able to accommodate up to 200 people. Our hotel features complimentary airport shuttle service, complimentary Wi-Fi, 24-hour state-of-the-art fitness facility. Stay and Fly Packages are available. The Holiday Inn Birmingham Airport Hotel is close to the history that makes Birmingham unique. Whether you are visiting Birmingham on business or pleasure, you ll find our hotel staff is here to accommodate all of your needs. We are centrally located, placing our hotel minutes from downtown and convenient to many attractions and business locations, such as Barber Motor Sports, Talladega Super Speedway, Civil Rights Museum, 16th Street Baptist Church, Birmingham-Jefferson Convention Complex, University of Alabama at Birmingham, Alabama Adventure Theme Park, Splash Beach Water Park and Five Points South Entertainment District. The Holiday Inn Birmingham Airport offers exceptional service and accommodations you have come to expect and deserve. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, IHG, Hotels.com, Travelocity, Hotwire, getaroom.com and HotelQuickly so you can book your Holiday Inn Birmingham-Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Birmingham Airport Hotel Birmingham
- Birmingham Holiday Inn