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“Too many hassles”

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Embassy Suites by Hilton Birmingham
Ranked #29 of 80 Hotels in Birmingham
Reviewed June 25, 2013

Rooms were ok, housekeeping could be improved......a lot. Had more than 1 hassle with the front desk they have no authority to help you if there are billing problems.

Their backoffice staff is basically incompetent and left charges on my card even 2 weeks after they were paid, maxing out my business credit card because of duplicate billings.

On the good side: the free booze was free but cheap. rooms were large. Breakfast was very good.

I will not stay here again.

Room Tip: Higher is better
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  • Stayed: June 2013, traveled on business
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded August 25, 2014

I am glad you enjoyed the amenities of Evening Reception and our complimentary Breakfast. I am sorry you had billing issues which were not handled to your expectations and hope you will give us another change.........

Sincerely,
Heather Strauss
General Manager

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976 - 982 of 1,151 reviews

Reviewed June 25, 2013

I stay in the Birmingham area quite a bit, and have stayed at a number of different hotels. This property had several issues that will keep me from returning:

1) Inconsistency. The first night, there were no washcloths in the room. The 2nd night, there were three - but no soap at either sink. The 3rd night, both were present. C'mon, guys, this is basic.

2) TERRIBLE lighting in the rooms. It might be OK if you live in a cave, but the light levels were just plain unacceptable for getting any sort of work done, even with every single light turned on. Again, this is basic.

3) Breakfast was cook-to-order and the food was good enough, but some of the basics are missing. For example, are they really only serving orange juice in Styrofoam cups? Service seemed to be lacking here, as well - running out of coffee and mugs constantly. Seems out-of-sync with the price point.

4) TV appears decent enough, but has the settings locked out so that you can't adjust the aspect ratio - and the default setting has everything squeezed. Bottom line, it's unwatchable on anything other than 2 or 3 digital channels. Again, this might be acceptable in a bargain-priced hotel, but not at this price.

4) I had a billing error - an incorrect $270 charge from the attached restaurant. They fixed it with a smile, but this shouldn't happen.

All that said, the service was friendly, the bed and shower were decent, and the breakfast was OK. At this price level, though, the details should be right - and there are other options in the area that cost less and deliver more consistently.

  • Stayed: June 2013, traveled on business
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Thank FullThrottle64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded August 25, 2014

We have made many improvements in 2014! I hope you will come and see the updates.

SIncerely,
Heather Strauss
General Manager

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Reviewed June 23, 2013

I stayed here for 4 nights on a business trip and was impressed. The rooms are very comfortable with a little balcony. Get top floor if you can and I got a free upgrade to a large conference room with separate bedroom. Housekeeping was great! met all my requests. The furniture is a little outdated but bed was comfortable; had 2 couches in my room which could make into queen size beds; separate sink in bedroom and bath; took free shuttle to and from airport; great no problems; did not eat at Ruth Chris but another traveler said it was ok but no up to their standards; Breakfast was good; just expect some wait when they are booked. All n All the staff was great and would recommend for family or business

Room Tip: high floor; upgrade to conference room or end room
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  • Stayed: June 2013, traveled on business
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Thank Pete4633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded October 31, 2014

Thank you for sharing your experience!

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Reviewed June 22, 2013

Just got back from 6 night trip. We had 3 executive suites. Mine was on 2nd floor over Ruth's Chris but it was very quiet. Almost all staff is exceptional! Executive suites (come with a large conference table n 8 executive chairs) were large n bedroom part of all 3 suites was quiet.....(noise is my number one issue at hotels.) Custom omelet chefs were so nice otherwise breakfast was simple but tables were plentiful and cleaned off quickly. Parking is free. 3 sinks in each room was helpful. Fridge a lil small but useful. If I am ever in Birmingham again, I will definitely stay at this hotel.

Room Tip: Rooms near Ruths Chris quiet.
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  • Stayed: June 2013, traveled with family
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Thank Audreynherboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded October 31, 2014

Thank you for taking the time to share your experience. I am glad you were able to enjoy the hotel amenities!!

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Reviewed June 21, 2013

I've stayed at several Embassy Suites, and this particular location offers larger, updated suites than most. The staff was friendly and efficient. And the hotel buffet was one of the best I've enjoyed... whenever the eggs aren't greasy, it's a good thing! Their new coffee supplier is a definite upgrade from before as well.

This hotel's location is convenient to everything in Birmingham as well.

Will stay there again this August.

Room Tip: The hotel sits near two major streets. If street noise bothers you request a room on the backside. A...
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  • Stayed: May 2013, traveled on business
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Thank FamilyTravelsOften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded October 31, 2014

Thank you for recognizing the staff and our hotel. We appreciate your business and loyalty.

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Reviewed June 17, 2013

This hotel is convenient to all of the fun places located near Mountain Brook and downtown Birmingham. The lobby is a beautiful, huge enclosed atrium, and all of the rooms face this green and sunny space. Best of all, breakfast is complimentary.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
1  Thank karolvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded October 31, 2014

We do have a beautiful open atrium with trees, plants, fish, and waterfalls! I am glad you enjoyed this area of the hotel during your stay.

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Reviewed June 13, 2013

Very nice rooms. Dog friendly. Nice atrium. Ruth's Chris steakhouse was in the hotel. Pool and amenities: wifi, phone, hair blower, two TVs etc. YES! Great mattress with plenty of pillows. Separate bar with microwave and refrigerator. One interesting point - one sink was located in corner of bedroom while the other was in the bath. Wasn't a cheesy set up at all, in fact i could do makeup etc without dealing with humidity coming from husband in the shower!!

  • Stayed: June 2013
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Thank JHR6301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this reviewResponded October 31, 2014

I am glad you had fun and enjoyed the open fell of the hotel. This is a signature style of the Embassy Suites brand by Hilton.

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Additional Information about Embassy Suites by Hilton Birmingham

Address: 2300 Woodcrest Pl, Birmingham, AL 35209-1304
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Birmingham
Price Range: $126 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Birmingham 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Nestled in the Southbridge Office complex off of the Red Mountain Expressway, the Embassy Suites is the only upscale, all-suite hotel in the Birmingham area. Complimentary Cooked-to-Order Breakfast and a Manager's Reception served daily. Three miles from UAB Campus, St. Vincent's Hospital, the Zoo, Botanical Gardens, Civil Rights Institute and so much more. ... more   less 
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Also Known As:
Embassy Suites Birmingham Hotel Birmingham
Birmingham Embassy Suites

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