I booked this hotel for a nice place to stay on a return trip from the beach. We had had rainy weather in Florida, and my young daughters were so looking forward to swimming in the indoor pool. We booked a 2 bedroom suite. As we walked by the pool on our way to the room the pool appeared over-crowded and the water seemed murky. Shortly after, my daughers and I went to the pool in hopes that the crowd had thinned out somewhat. Well, no one was in the pool and a note on the door said the pool was closed for servicing. I called the front desk and was told that the maintenane man had to go to Lowe's to get shock for the pool in order to treat it. I was surprised to find out that there was not a pool maintenance service on call for matters such as this. Anyway, the pool did not re-open that evening. My daughters were very upset as they had been promised a great indoor pool to play in. Later, while in the room, I noticed that the side of the toilet was not cleaned properly, and when I went to lock the door, I found that the screws that secure the safety latch for the door were basically falling out of the door. This hotel is poorly kept, and evidently does not understand how to maintain a pool. I have spent much less money for a hotel and had a much better place to stay. VERY DISAPPOINTED!!
- Official Description (provided by the hotel):
- Nestled in the Southbridge Office complex off of the Red Mountain Expressway, the Embassy Suites is the only upscale, all-suite hotel in the Birmingham area. Complimentary Cooked-to-Order Breakfast and a Manager's Reception served daily. Three miles from UAB Campus, St. Vincent's Hospital, the Zoo, Botanical Gardens, Civil Rights Institute and so much more. ... more less
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- Also Known As:
- Embassy Suites Birmingham Hotel Birmingham
- Birmingham Embassy Suites