I stayed at the Hilton for a weekend in March. While there, I had a dress taken from my room. I reported it to the front desk immediately and was told they would check with the cleaning staff. The next morning, I was informed that they hadn’t heard from the cleaning staff and would let me know when they did. I filled out a report and left Sunday with the understanding that the assistant general manager would contact me about the incident. In the weeks since, I’ve been attempting to contact the assistant manager as well as Hilton’s corporate office to no avail. I was told my room would be comped, but it hasn’t been. I’m incredibly frustrated and disturbed by the fact that an item can go missing from a room without the complaint being taken seriously. What’s more frustrating is the fact that I’m having to hound the hotel staff to even speak with me. I’m incredibly disappointed and frustrated with this entire experience and would like it resolved, which has proven to be nearly impossible.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Hotwire, Hilton Hotels Direct, Orbitz, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Hilton Garden Inn Birmingham SE/Liberty Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Birmingham Se/Liberty Park Hotel Birmingham
- Birmingham Hilton