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“Good except . . .” 4 of 5 bubbles
Review of The Westin Birmingham

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The Westin Birmingham
Ranked #16 of 79 Hotels in Birmingham
Certificate of Excellence
GreenLeadersSilver level
Texas
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Good except . . .”
4 of 5 bubbles Reviewed September 1, 2013

Check in was easy and all staff friendly and helpful. Our room was nice and clean. Ran downstairs to eat at the pub and my food was not good; in fact, one of the worst salads I've ever had. My husband's grits were fine. Service was sketchy. Only problem with hotel was the A/C at night went off and made the room too warm. When that happened, there was a pretty bad musty odor that made sleeping more difficult. They need to remedy this issue; otherwise, all was good.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dosmadre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, September 19, 2013
Dear dosmadre,

I'm sorry to hear about some of the challenges that you experienced; however, I am happy that your overall experience was satisfactory. We look forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mobile, Alabama
Level Contributor
93 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

I made reservations at the Westin for a business meeting without any research. When I rounded the corner to the drive the positive experience started. The driveway was convenient, valets and front staff were very friendly and professional. Every aspect of the hotel was beautiful and well apportioned. My room was exceptional. The room had plenty of plugs and power ports for every device I had.

The most surprising part of the experience was the Todd English P.U.B.. The food, staff, atmosphere we all excellent. The surprising part was how affordable the food was. A full breakfast was under $10.00! For such a great hotel experience I expected to be taken to the cleaner. There is no reason to leave the hotel when doing business in Birmingham.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

The Westin Birmingham is a beautiful new hotel with great guest rooms and decor throughout. Innovative design elements include a section of the lobby with long high tables with power ports designed for working collaboratively on laptops/tablets.

The attached Todd English P.U.B. was very good. The hotel is also near a new entertainment district offering a wide range of dining and entertainment options, and very convenient to the convention center. Fantastic, friendly young staff that you can tell truly care and want you to have a wonder stay. Great pool area with large pool deck.

The only negative I would offer is that the fitness center is tiny...just a handful of equipment and you'll probably find it all being used.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hollowsquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, August 26, 2013
Dear hollowsquare,

Many thanks for your review and for choosing The Westin Birmingham for your stay. We love nothing more than to hear that your stay was relaxing and enjoyable. We are so pleased that you loved the decor and the Todd English P.U.B. We are excited to have you with us again the next time you're in Birmingham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 24, 2013 via mobile

Each staff member that I was in contact with was delightful and engaging. It was a welcome feeling to be greeted warmly. From check-in to room service delivery, it's apparent that exemplary customer service is a high priority at Westin/Starwood.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NikkiBeeSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, August 26, 2013
Dear Nichole_napril1023,

Thank you for your kind words and for choosing The Westin Birmingham. It means so much to us that you choose our hotel! We are happy that the spirit of our associates were conveyed to you. We sincerely appreciate your comments and were all delighted to hear that your stay with us exceeded your expectations and that you could not have asked for anything better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, NC
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 19, 2013

I stayed at this hotel about 2 months ago on business. The hotel is relatively new. The staff are very friendly and accommodating from the moment you pull up to the hotel entrance. All of the standard amenities you would expect for a Starwood property are here.

One of the best attributes of this particular Westin is the Todd English pub that is connected to it. It is a very inviting pub that serves very good food. The chef does great job of weaving some southern favorites onto a traditional pub menu. The Fried Green Tomatoes are really good as well as the chicken wings.

This hotel is within walking distance to several large Birmingham based banks as well as a quick 10 minute trip to the airport.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, Virginia
Level Contributor
162 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

We stayed here 1 night traveling through Birmingham. This is a premium property, very new, clean and spotless rooms, friendly staff, great restaurant (Todd English PUB, only other one is in Vegas) and excellent service. From valet to front desk this place was excellent. Rooms are very new and all the top features! Room service was excellent. We even had our 2 small dogs which they accommodated for free along with a nice dog bed and bowls for them! 5 stars!! Would most definitely stay again!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aimcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, August 19, 2013
Dear aimcat,

Thank you for your 5-star rating and review. It’s always a pleasure hearing about a great experience at The Westin Birmingham. Moreover, thank for mentioning our amenities and how our staff made your trip memorable. We look forward to welcoming you (and your dogs) back for a future visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
244 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

Just what Bham needed! Near the Sheraton Bham (old & poor service) is the new Westin! The valets need to go for training and the Pub was far from upscale with an average bottle selection. That aside the place is great. New, clean, and beautiful! Excellent staff in the lobby! Wonderful beds! Ill be back for sure!

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andrew_Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark N, General Manager at The Westin Birmingham, responded to this review, August 19, 2013
Dear Andrew_Destin,

Thank you for sharing your experience. I was very delighted to read your review. I am happy to hear that you enjoyed your stay and we look forward to hosting you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Birmingham

Property: The Westin Birmingham
Address: 2221 Richard Arrington Jr Blvd N, Birmingham, AL 35203-1103
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #16 of 79 Hotels in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Birmingham 4*
Number of rooms: 294
Official Description (provided by the hotel):
The Westin Birmingham opens in January 2013. Our hotel is located in The Marketplace, an upscale dining and entertainment complex and is nearby several popular downtown destinations. ... more   less 
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