I had the pleasure of staying at the new Westin in Birmingham, AL twice in April 2013. I enjoyed my stay as well as the service at the Westin. The customer service was great when I was not standing in line, the bellmen (especially Gene) was "Awesome"; the valet staff was awesome (men and women); and housekeeping was great. I was in Birmingham for business; therefore, I had to walk back and forth to the Sheraton several times a day for meetings, dinner, etc. It was nice to be able to walk through the corridor to the Sheraton.
Although, my stay was very nice, I was disappointed that the hotel did not have a better restaurant; something quiet and quaint. The English Pub Bar and Grill is way too loud and not appropriate for young children and anyone under 18 years. And, at times, the food was not good. I was on a business trip for a week and I had to walk to the Sheraton in the evening to have a nice and quiet sit down dinner because the English Pub was noisy and loud all the times; even during lunch. I was very disappointed because I expected a classier restaurant from the Westin.
I was also shocked to learn that it was $9.95 per day (24 hours) to use the Wi-Fi in your hotel room. That is ridiculous due to what it costs per night at the hotel as well as $20 per day for valet. And, it did not make matters better because I had to go down stairs in the lobby to use the computer, but for only 30 minutes at a time.
I have had the opportunity to stay at the Sheraton and Westin in Birmingham within the last 3 months. My other concern was with the check-in. Each time, I had to stand in line to check-in for a long period of time. I checked in after 4:00 pm and maybe some of the staff had gone home for the day, but it always seemed that the front desk was always short of staff any time of the day.
- Official Description (provided by the hotel):
- The Westin Birmingham opens in January 2013. Our hotel is located in The Marketplace, an upscale dining and entertainment complex and is nearby several popular downtown destinations. ... more less
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