We checked in and they placed us in a room that did not have a Westin Heavenly Bed - it's literally like sleeping on a piece of cardboard on top of plywood. The second night we parked our car with the valet and the hotel security followed us inside and chastised us for "blocking their security golf cart" and demanded we move our car. When we highlighted that the valet had our keys he said "I don't care - move your [--] car"... and when we looked out the window his security partner was driving the golf cart down the road with no issue. When we highlighted the verbal assault with the counter staff they said - "That's not our problem... we can't do anything about it." And then on the final night of 3 nights the hotel staff didn't change our towels or bedsheets despite us leaving the card on the bed requesting things be changed because they hand't been changed the 2 days before. This is the worst Westin on the planet - save your money and stay somewhere else.
- Official Description (provided by the hotel):
- The Westin Birmingham opens in January 2013. Our hotel is located in The Marketplace, an upscale dining and entertainment complex and is nearby several popular downtown destinations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Travelocity, Expedia, Priceline, Orbitz, Agoda, Otel, Hotels.com, Cheap Tickets, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Westin Birmingham reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.