Restaurant Basics are missing at this restaurant.
Unacceptable experience from a restaurant chain that has been much, much better at this location.
The waiter was very slow and seemed unaware of his responsibilities. Another employee noticed that 15 minutes had passed since we were seated and no one had taken our order for drinks or even brought us water.
It was not overly busy. The ordered was placed with our waiter >10 mins later. It took another 25-30 mins before we received our food order. Not one time while waiting for our food did our waiter ask or bring drink or chip refills. We had to flag someone down. I would have helped myself if I knew where to find the drinks and chips.
At the time of payment, Chilis wants you to use the table kiosks. I asked for a paper copy and now the disappearing waiter tried to patronize me into using the kiosk. I made it it clear that I wanted a paper receipt. And when I received a paper receipt the ticket was over charging me.
Again, the basics of service are missing at this Chili's location. It use to be a known quantity-now it is and it isn't good. Our family will not be back. It is not worth it.
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